Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.B., Hawera, New Zealand
"Sooo happy to find this site"
J.H., Raleigh, NC
"You are a serious company and you service your customers immediately and completely. I am continually amazed at the amount of inventory you have and how easy it is to use your web site. Thank you and keep up the good work."
A.J., Ontario, Canada
"I was very pleased with the service that I received and how fast my china was delivered. We were able to track it on line , in fact it became a bit of a game as to where it would be by hour. When I spoke to an operator from your company she was more than helpful and a pleasure to deal with. I am waiting for a chance to get a sugar bowl and lid now and have put my name on the list. It has been a pleasure to deal with your company and will continue to do so."
C.L.B., Vale, SD
"I have been to this web site several times and you always have what is on my wish list for pieces to my set or for a gift. Keep up the good work!"
D.L., Round Rock, TX
"Y'all are the best!"
L.D., Westerville, OH
"I've used your company to replace pieces of china and crystal for about 30 years. You even found my mother's Bavarian china with nothing but a picture and mfg stamp! Thanks to you, my sisters and I have been able to own china that we never thought we'd see again! I've passed your name along to friends and family - you are excellent!"
A.B., Ontario, Canada
"Great selection and service!"
M.C., Rochester, NY
"What a wonderful joy you are to all of us who relate to the crackle and fuss of china and to all things HOME. You provide, and you provide without our traipsing from store to store - just a push of the button and we're there. You are especially welcomed in the middle of the night when all is quiet save the click of a mouse - no uninformed sales staff, no parking, no lugging of unwieldy boxes - simply a delivery man to our door with well packed goods in perfect condition. Carry on with your Southern charm. You're the top."
P.S., Bel Air, MD
B.H., Canal Fulton, OH
"Love your site and all you have to offer. Pretty amazing that you have so many old patterns with pieces still available. I have been doing business with Replacements, Ltd. for many years and I have ALWAYS been satisfied with my purchases. Especially nice is the "find it for me" service---finding items that probably can be found no where else. Thanks again for your great service."
M.C., Tempe, AZ
"I wanted to replace some Corningware dishes that match the colors in my kitchen. You not only stocked them, you had more I did not know about! Wow! You got them to me in a timely fashion and at a great price."
G.S., Elk Grove, CA
"Thank you for your speedy response. I appreciate your excellent customer service."
L.M., Austin, TX
"I'm glad your company exists!"
C.M., Sonoma, CA
"Glad you do this. Nobody else does it better."
L.H., Allyn, WA
"Love the website."
C.H., Watkinsville, GA
"You have a wonderful site."
F.W., Salem, OR
"I'm impressed with the organization of items on your site!"
B.H., Augusta, GA
"Love the site, it helps me so much, thanks for letting us find patterns and prices without hassling us."
C.M., Spokane, WA
"I used your service to replace pieces in the past. I was impressed with your selection and customer service."
C.T., Grapevine, TX
"Visited your store several years ago. It was awesome."
A.M., London, England
"Replacements said they'd give me a model make and ID on a glass I broke within 5 working days but the reply came back within one day, which was fantastic. It's great when someone's passion turns into a hugely successful business, courtesy of their diligence, remarkable collection and customer care. I love to roam around the website looking at all the beautiful crystal you have, it's such a treat. Well done Replacements!"
P.R., Woodstock, VA
"I truly love this service and I have found many replacements for family and myself. Also the reason I love using your site is that I have dishes passed to me from some very dear people and usually pieces are missing. I use your site to fill in the pieces and my memories. Thanks for being so helpful."
M.H., Ontario, Canada
I.O., Alberta, Canada
"Great web site!"
C.S., Grove City, PA
"This website was a gem to find! Thank you!"
A.S., Lakeport, CA
M.H., Lexington, VA
"Your packaging is amazing"
D.M., Temple, TX
"Your site is a comfort to all of us out here in America who can go to your site and check if we can find a replacement. I hope that you keep doing what you are doing for us."
C.G., Pavo, GA
"Have thanked my lucky stars for finding this site."
L.R., Lafayette, CO
"You are great. I have used you before and will continue. On my first visit to your showroom, my Sister and I were in search of some teaspoons to replace lost ones from our Mothers silver flatware pattern (purchased in the 1940s). You had them in stock and we were so excited to complete our Mothers set after all those years."
B.S., Lake In The Hills, IL
"I love your site. I can begin finishing my mother's pattern."
P.C., Netley Abbey, UK
"Good website, user friendly"
J.T., Kensington, MD
"I LOVE YOUR COMPANY!!! The diligence and dedication demonstrated by your team have been extraordinary and consistent. I want you to know how impressed I continue to be with the care and professional manner in which you handle customer requests and needs. The crystal that I recently broke while cleaning was quickly and reasonably replaced within a very tight time frame as we were traveling. Your team member called me to assure delivery time and was very gracious. I really appreciated that extra personal care and contact. When the crystal arrived very quickly and intact, my husband and I were quite impressed with both the delivery time and how carefully it was packaged. As a long term customer who purchases from you several times a year, I appreciate your competence and sensitivity. I continue to be grateful for your ability to find my china and crystal pieces and collectibles and your outstanding customer support. Please accept my sincerest thank you."
L.D., Spokane Valley, WA
"I have never been disappointed in your quality and service."
L.W., Altus, AR
S.S., Escondido, CA
"Love your site. Very helpful. Your site is easy to navigate with just a little information."
A.H., Banning, CA
H.B., British Columbia, Canada
K.R., Pleasanton, CA
"Received a shipment at Christmas. All items were packaged so securely and in excellent condition. Thank you."
A.W., Alexander City, AL
"Your service is great!"
More Pages of Letters From Our Customers!