Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.C., Huntsville, AL
"I have been a customer of Replacements Ltd. for years and have always had wonderful service and prompt response. The packaging is superb, and everything arrives in wonderful condition. The company even identified my aunt's silver flatware for me, and I was able to order and complete her set from the 1950's. I highly recommend Replacements, Ltd. to anyone!"
A.L., New York, NY
"The site is a great experience!"
P.S., Aliquippa, PA
"Love your company, thanks!"
A.R., Howell, NJ
"Great site looking forward to doing business here."
D.O., North Charleston, SC
J.R., Christmas Valley, OR
"Love your site!"
C.G., Modesto, CA
"I have used your services in the past and have had good experiences."
B.D., Altadena, CA
"I love your company, I have been pleased with all my purchases!"
L.K., Queensland, Australia
M.T., Ventura, CA
"Love your site!!!"
M.K., Ontario, Canada
"Great website. Well organized, easy to navigate!"
J.Z., Oro Valley, AZ
"Love you guys!!!!"
S.M., Shermansdale, PA
"You are doing a great job!"
A.D., Tucker, GA
"I love your store!"
D.G., Morrisville, PA
"Always pleased with your results."
A.A., West Dundee, IL
"You are doing a great job and you run a great business."
S.L., Murray, KY
"Have ordered from you before. Very pleased."
W.J., Rock Hill, SC
"While visiting Greensboro, we made it a point to visit the store. It was amazing! It is hard to comprehend so many patterns of china, silver, etc in one place. If my on line pattern inquiry comes through, we'll make another trip to the area this spring."
L.K., Albuquerque, NM
"Love your items"
M.M., Garrison, NY
"We love supporting your business rather than a big box company. Your values and being green make us big fans."
J.S., Cordova, TN
"Love your service"
M.H., Marquand, MO
"I have always been pleased with your service and shipments."
S.B., Detroit Lakes, MN
"Love your site and thank you for existing"
K.G., Lanoka Harbor, NJ
"Did business with your company before with my discontinued china. Great company to deal with."
M.H., Brooklyn, NY
"Thank you, this is a great service"
S.F., Fowler, CO
"I have ordered several pieces for different dishes and have always been happy with my orders."
J.F., Southport, NC
"Very efficient, very effective website!"
D.R., Alberta, Canada
"I was so thrilled to discover this website. I haven't been able to locate my china, crystal and silverware in Canada. They were absolutely wonderful to deal with. The sales staff knew who I was and able to answer my questions efficiently. It's a well organized company and up-to-date on their software. I received my order in two days, which was unbelievable as shipping to Canada takes 5-10 days. Everything was so well packed. I'm still looking for more china and hoping they will be able to locate it. I've told my friends and family about Replacements, Ltd. Thank you so much&"
C.F., Toronto, Ontario
"I have been searching for some time for select items to complete my set of China. Luckily I found Replacement.com. I find the prices the most reasonable I have encountered, the selection outstanding and they replied to my inquiries almost immediately. I am impressed to say the least."
R.S., West Yorkshire, UK
"The web site had all that I required to enable me decide on a purchase. First the instructions on how to navigate site, designed for ordinary users as opposed to computer geeks, simply but clearly, rapidly led me into the vast stock lists. The alphabetical selection system, then guided me unerringly to the very easily identifiable, descriptions of the goods, also listed alphabetically and numerically with most importantly, a color photo of the items, and the other vital ingredient, the price. These factors combined with a site which technically worked simply but reliably, made shopping a very pleasant experience and I speak as a man who does not normally enjoy shopping."
J.P., Lawrenceville, GA
"I love your web site and choice of china and crystal at reasonable prices. The seconds I have purchased were quite satisfactory!"
B.F., Lake Ridge, VA
"I have been buying and selling with your company for many years. The pricing for your items is fair and the excellent packing is some of the best in the industry The instructions for selling and packing are clear and easy to follow. The customer service and sales staff are kind and actually fun to work with. Replacements is fortunate to have such an outstanding staff. I wish your company continued success."
B.B., Parkersburg, WV
"The fact that the company has a pet friendly work environment was admittedly the main reason I added it to my favorites! I wish I worked for this company."
M.W., Amsterdam, NY
"I just ordered some dishes from you recently and was very pleased to receive everything intact and in great shape."
T.K., Hubbard, OH
"You are great - I was so happy to find some of the serving pieces I needed for my pattern which I started requesting for my bridal shower 15 years ago!!!!! Several pieces were unavailable at that time to purchase so I did not have them and always wanted them! Thank you for helping me complete my set - it is also reassuring to know that if a piece may break, it can be replaced through your fantastic site!!"
C.M., San Angelo, TX
"Love doing business with you. Everything I have ordered has been perfect. Thank you so much"
H.L., Donalsonville, GA
"I have always been 100% satisfied with all purchases from Replacements!! Thanks!"
J.S., Lebanon, OR
"I've been a faithful fan of Replacements for over 10 years. I love the customer service, variety of products and the actual facility, which I've visited twice. Keep up the great work!"
T.H., Cookstown, NJ
"You are a lifesaver!!"
More Pages of Letters From Our Customers!