Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.Q., Falls Church, VA
04/09/2010
"Everything arrived -- quickly and in perfect condition! I am thrilled to have my extra pieces since I now will not have to run the dishwasher as often! Now I want to see if I can find pieces from the pattern that my Irish American grandmother used. I have one place setting and it is so charming. Oh, this is addicting. But it also gives people the opportunity to complete something that is unfinished or subdivided across a family so that many have a piece, but none have the whole (like my Gran's china set)."
R.P., Sarasota, FL
04/08/2010
"Beautiful site! Thank you!"
L.V., British Columbia, Canada
04/08/2010
"Great site, easy navigation, exceptional selection at very reasonable prices !!!"
P.S., Dothan, AL
04/07/2010
"Love this site"
J.C., Buffalo, NY
04/07/2010
"Wonderful site"
B.W., Pickerington, OH
04/06/2010
"This is a wonderful website and exciting business! I have found old family patterns that I thought were lost forever."
R.O., Ottawa, Ontario
04/06/2010
"I have been successful in finding items and impressed with your delivery."
J.H., Oklahoma City, OK
04/06/2010
"Yours is the website other websites recommend. Gotta be a reason."
J.V. Riverhead, NY
04/06/2010
"Great site"
W.A., La Habra, CA
04/06/2010
"I love your site. I've found china patterns I've been looking for for YEARS and never thought I'd find. Thank you!"
T.W., Colorado Springs, CO
04/05/2010
"I am amazed at what you can find!"
C.C., Effingham, IL
04/05/2010
"I like your site as it is very user friendly. I also like the fact that updates go out on a regular basis. When I found your website, I was very excited as I believed that my china was not available any longer. I was able to order a large number of pieces that I wanted to replace. When my china dishes were shipped, they were packed very carefully. Not one item was chipped, cracked or broken. I also appreciate the fact that you continue to search for the items that are not yet available. I am hoping to get all of the pieces in time. Thank you for your great service."
M.G., Yorktown Heights, NY
04/05/2010
"Thank you for the superb service! I received my order in time for Easter and that was completely unexpected! Fastest turn-around I've seen!"
J.C., Rochester, MN
04/04/2010
"Great site and a great service"
D.J., Capistrano Beach, CA
04/04/2010
"Love your site"
R.J., Naples, FL
04/03/2010
"This was my first experience using Replacements, Ltd. and I couldn't be more impressed. My order shipped 4/1/2010 and arrived 4/3/2010! Excellent packaging, great customer service and fantastic items available. I'll certainly recommend this site to friends and family. Keep up the good work!"
C.E., Redlands, CA
04/03/2010
"I have bought from you before and have always been pleased with the products."
M.K., Wellington, CO
04/03/2010
"Very impressed by your shipping methods to guarantee safe arrival of my china."
S.K., Maple Grove, MN
04/03/2010
"Love your company and the fast service I have received. You have not failed to find or have the missing pieces I'm looking for. A1 company."
A.V.E., Anchorage, AK
04/03/2010
"This is an awesome service! What better way to reduce waste than to breathe life into our old favorite sets!"
R.S., Denver, CO
04/02/2010
"Your service is great. Thanks!"
S.S., Oak Island, NC
04/02/2010
"I love your website. I visit about three or four times a week!"
S.K., Anthem, AZ
04/01/2010
"Thank I received my order of Johnson Bros. replacement plates and couldn't believe how well you packed them! Great job! (And to think that I was worried they might not make it!) Thank you."
T.Z., Darien, CT
04/01/2010
"You truly have the most amazing selection of items and I go over the list of items that you include in every email looking not only for the one item I have been searching for several years, but for all the other gems that you offer every week. I also love your pet policy and reading about the peoples dogs each issue. A company that is so great to employees. Fostering a truly warm and family environment by allowing them to bring their animals to work is a company I will always seek out and refer to everyone I know. God bless you all!"
D.F., Carmel, IN
04/01/2010
"Very well organized site. I was impressed with the vast amount of inventory and choices of china and dishware. The china I was looking for was not a major mfg and I was surprised I could locate it."
C.C., British Columbia, Canada
03/31/2010
"Now that's what I call service! My order arrived today - perfect, all intact, and I am so happy to have these dishes. So thank you, thank you, thank you. You've made my day, and Happy Easter to all of you."
M.B., Chanhassen, FL
03/31/2010
"Love your site, have been with you for years."
C.B., Cleveland, TN
03/31/2010
"This is a very good site."
R.Y., Chesterfield, VA
03/30/2010
"I received my china today and am so thrilled. Now I battle with the idea of actually using it. What a thing to stress over. I am so happy with the way my order was handled and how delicately and carefully the china was packed. I did not expect to receive my order so speedily and am just in awe of your company's whole process of caring for the customer and the product. As I mentioned before, when I was VP and CFO for my last employer our motto was 90% customer service and 10% product. Your company is the finest example of this. You may use my name as a reference anytime, although I suspect you probably do not really need it. I am very grateful and exceedingly joyful over the whole process of this transaction. I thank God that there still exists genuine moral, ethical and loyal characters in our country. May God continue to bless and prosper you and your company."
S.S., Crossville, TN
03/30/2010
"Thank you for such prompt, executive service . . . it is a real pleasure to find a company that knows how to serve the public with integrity."
J.C., Pasadena, CA
03/29/2010
"Great service and you always have what I need."
C.S., Lander, WY
03/28/2010
"You provide a great service! Thank you!"
D.W., Mount Laurel, NJ
03/28/2010
"Love this site"
J.W., Hopedale, MA
03/28/2010
"We toured your facility when we owned a home in NC a few years ago and have ordered a few items in the past. Your service is excellent and your commitment to quality is superb! Can't wait to hear from you about the Simon Pearce items about which I have inquired. I have spoken about your company to countless friends and colleagues of mine, one of whom found pieces to complete a set of dishes her grandfather had given her grandmother which was passed on to her. Needles to say, she was thrilled to have a family heirloom completed. Thank you for running a company which provides quality products and service as well as provides opportunities to touch one's family's history!"
K.M., Franklin, MA
03/27/2010
"I just got my mugs this morning! I am SO HAPPY! I drove around to so many Home Goods stores looking for this pattern. I needed a total of 6 but only could find four. Then I came across your website. WOW! Now I'll know where to go from now on! I will be telling everyone about this website!! Thanks again for making my day!"
N.W., Pasadena, CA
03/27/2010
"Your service is wonderful! I have never been disappointed."
P.L., Martinez, GA
03/26/2010
"Thank you - I received it this morning and all was delivered in great condition. Your protective wrapping is so good - thank you for taking care of my shipment so well."
D.R., Winthrop Harbor, IL
03/25/2010
"I was surprised that it was so easy to locate what I was looking for. When I broke the lid to my canister I was very upset and concerned that I would need to replace the whole set."
M.T., Williamsburg, VA
03/25/2010
"Your confirmation e-mail arrived today and the shipment arrived today, also. That is unbelievable service!! The three pieces ordered were so well packed that I was amazed. Everything is in great shape. Thank you for your prompt response to my order, for your impeccable packaging, and rapid shipping."
D.C., Bedford, VA
03/25/2010
"I am so very pleased with your fast service. I suppose my proximity to N.C. (I live in central VA) contributes to the speedy delivery time, but truly your company excels in customer service follow-up and great products. This is only my second order in the last week and a half and while I have no immediate "need" to continue shopping on-line for dinnerware "match-ups", my experience with Replacements, Ltd. has been very positive. I'm grateful for your company and will certainly be mentioning (to others) my wonderful results!"
More Pages of Letters From Our Customers!
![Patterns from left to right [Tonquin-Ruby by Wedgwood, Indies-Blue by Johnson Brothers, Desert-Rose by Franciscan, Calico-Blue by Staffordshire, California Provincial by Metlox]](/images/plates2s.gif)
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