Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.B., Boaz, AL
"I have been going to Replacements website for many years now. Every time I always find something that I remembered seeing when I was a young girl. It brings back wonderful memories and I always stay on your site for hours looking at all the pieces. I have even found some pieces that I didn't know about. I am disabled and don't get out of my home very much and I love getting on my computer and visiting with Replacements.com. Please keep doing such a great job and know I will always visit as much as I possibly can. May God bless you always. My admiration for you is endless. Thank you so much."
C.L., Columbia, SC
"I also called back to compliment the service and speed - My wife was thrilled and that makes ME the happy hero and I wanted to be sure it (the message) was received. The little personal note on the enclosed order form showed a very personal touch by your staff."
E.D.W., Winston Salem, NC
"Only Replacements would help a customer search the world over for a pattern. Great service."
D.N., Big Rapids, MI
"You have always been helpful to us personally and to our business customers we have referred to you."
J.T., Kingsport, TN
"We trust Replacements to send products in good condition at a fair price."
D.P., Kennebunk, ME
"I was impressed by the speed, professionalism, and reliability of how my order was processed and delivered. I'd definitely use your services again and recommend you to others in similar situations."
A.L., Hertford, NC
"We were going to be in the area, so I never pass up an excuse to visit your showroom. When we were running short of time, I called ahead and ordered so that we wouldn't have to wait as long for our order to be packaged. It was ready when we arrived, and I still had time for a quick peek! Thanks!"
L.K., Sherman, TX
"Large variety and easy to locate items."
K.T., Pontotoc, MS
"You can always count on the reliability and integrity of replacements.com for your wish list and/or orders. They always respond quickly with answers to your questions, and last but not least, their merchandise is quality and you are safe with their shipping practices!"
C.K., Johnston, IA
"Have already had great service from you!"
K.N., Georgetown, TX
"This has always been a great service!"
G.W., Farmington Hills, MI
"I use replacements.com as much as I can."
A.B., Dorset, UK
"Very comprehensive list. I had very prompt replies to my questions. Most impressed. Well done."
J.B., Carlingford, Australia
"Thank you for your site."
J.N., Alberta, Canada
"What a wonderful service you provide."
J.T., Verona, PA
A.A., Morganton, GA
"I received the two plates and bowls and find your service a wonderful plus. I was contemplating just purchasing an entire new set and this solved the problem. Your representative was wonderful to deal with."
C.M., West Lafayette, OH
"So glad to find this site."
D.D., Woodbridge, VA
"I recently moved from Denver, Colorado to Virginia to accept a job in Washington, DC. When I moved several of my dishes were chipped. My niece (her daughter) graduated from Duke University in Durham, NC. While visiting her and a work colleague in nearby Greensboro, NC, I decided to tour the area. I discovered that there was a Replacements, Ltd. in Greensboro, NC. I have been collecting pieces of Bordallo Pinheiro from various stores for over 8 years. I am hosting Thanksgiving dinner this year for 10 family members and I want my table to look beautiful. I was reminded about your service while discussing the table decorations with my sister. I went to your website and there it was! My pattern. I was elated. I ordered several replacement pieces from your website at Replacements, Ltd. and hope to add several more pieces as my budget permits. Thank you again for the service that you provide. I am so thankful that you are here."
M.T., Irving, TX
"I have located several vintage pieces through your service, and have been extremely satisfied by the results. Thank you for your efforts to help those of us who value our links to the past."
A.W., Strongsville, OH
"I love your service!"
J.R., Bogart, GA
"Love your store and website!"
W.F., Nettleton, MS
"Always more than pleased with product and service."
G.M., Callender, IA
"Love your company. Have found many things here that I needed."
S.B., Sun City West, AZ
M.L., Richmond, VA
"I tell you, I love your website. I must confess that, sometimes, when my day has not gone quite as I expected it would, your website is an oasis of calm in an otherwise uncalm world. I could spend hours looking at all the china patterns, especially the older ones. My daughter decided 3 or 4 Christmases ago that she wanted a mismatched silverware set for Christmas and oh, did I have fun with that!!! Your website also serves as a invaluable research tool, as far as I am concerned. I have since bought several books on identifying old silverware marks. It continues to be a fascinating journey for me. It all began with replacements.com. Please never go out of business!! God bless you guys!!"
J.S., Tucson, AZ
"I am always fascinated by the huge inventory you have, especially in my patterns whether I need anything or not. I was delighted when you bought my scattered pieces of Franciscan Wildflower. Over the years so many pieces had broken that I was faced with replacing the set. The money I got from you sent quite a ways toward replacement dishes. The newsletter is always interesting, especially around the holidays when you have so many tempting things. I cannot close without mentioning the dear vignettes you include of employees and their pets. My pets are rescues, and I love hearing about Replacements people who have adopted from shelters or taken in strays."
C.M., New York, NY
"I love Replacements.com. I have found so many perfect Waterford and Wedgewood pieces that I've been collecting over the years. Now, I've started purchasing William Yeoward crystal and was delighted to discover that Replacements.com also carries this wonderful designer. Please know I've recommended your website to many friends! The customer service folks are simply a joy, too. All the pieces that I've received are quickly shipped and in perfect condition."
E.F.L., Chicago, IL
"Replacements provides the perfect remedy for the loss or damage of prized objects so that the owner need not fret when this occurs. The replacements I have received from you over the years have always been in mint condition, indistinguishable from the original item. Knowing you are in this business is most reassuring to me and facilitates my freely using the things in my household without undue concern."
S.M., West Hollywood, CA
"The best there is hands down."
B.V., North Chesterfield, VA
"Just thank you for everyone being so helpful and pleasant to deal with. I received item ordered in excellent condition and perfect match to the candle holder that goes with it. It has always been a pleasure to deal with you. Thanks a million!"
D.P., Ontario, Canada
"Nice website. I will be back again."
D.R., Ontario, Canada
"Great selection, especially hard to find items."
N.V., Mount Carroll, IL
"You did a wonderful job finding our crystal pattern and filling our replacement order."
D.W., Oswego, NY
"Just that I appreciate your keeping track of what I was looking for and informing me right away of its availability. You provide excellent service. Thank you."
D.H., Hilltop Lakes, TX
"Your facility was very interesting and all the people were so friendly. Thanks for a wonderful experience."
N.S., Newton, MA
"Have bought china for years from your wonderful business!"
B.S., Blacklick, OH
M.T., Mineola, NY
"I was devastated when I broke my Christmas plate. Your service gave me a second chance to get my plate back. I'm so glad you are giving me the opportunity to tell you how much I appreciate your store."
F.R., Ontario, Canada
"Whole family enjoyed it (myself, husband, and 9 and 11 year old children)! I thought we were stopping just for me, but it was a great experience for everyone."
More Pages of Letters From Our Customers!