Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.G., Brooklyn, NY
"Many years ago a friend told me about Replacements.com and over these years, whenever I've needed to find a piece of a pattern, it's my first resource. Some years ago, I broke a piece of my sister-in-law's crystal that was handed down from her mother; she didn't know the pattern. I took photos of the glass and sent them in and -voila - not only was the pattern identified, but the pattern was listed and I was able to replace the glass and, in fact, augment her supply. You do a wonderful service and are so nice in doing it."
G.R., Needham, MA
"I have purchased items from you before and find your prices and services excellent. I was very satisfied and know I will be just as satisfied with this order."
R.T., Bella Vista, AR
"Shopped with you before. Service and products were excellent."
J.J., Baltimore, MD
"You're great! I am a long time customer. You are 5 stars and then some. Your concern and efficiency are always appreciated! Keep up the superb work."
E.H., Gig Harbor, WA
"Excellent company to work with thru the years."
M.W., Centennial, CO
A.Z., Dallas, TX
"I've purchased from you and all has been great. You do a wonderful job.
N.A., Ithica, NY
"I've had great success with Replacements.com and look forward to working with you in the near future! Great service and nice folks to work with. Thank you!"
M.Y., Wixom, MI
"Love that your help is available!"
J.G., Lafayette, CO
"You have helped me create a set for 24 of the silverware that I grew up using to continue the great memories we had growing up. If it wasn't for your website I would not be able to do that. I lost my mother some 30 years ago and this was her favorite silverware for special occasions, now I can share a part of her with our ever growing family in the many years to come. Thanks again for the great service you provide to the public. Love Replacements.com!"
J.K., Lititz, PA
"I just received my shipment from you today and I am absolutely thrilled! I ordered additional settings for a pattern that I had received as a wedding gift 22 years ago! I only had service for 8 and had wanted to increase that to 10, but I didn't know how to find my pattern. When I typed in the name from my set, your website came up. I chose to order the discounted dishes because I did have an older set. They are terrific. I appreciate that your website is honest in that there might be small imperfections. The dishes still look great and honestly, at this point, my original dishes are sporting a few imperfections of their own. Thank you so much. If I decide to increase my place settings again, I know just who to contact."
L.H., Kailua Kona, HI
"It is always a pleasure doing business with your company."
C.G., Easthampton, MA
"Very nicely organized site. Easy to navigate."
R.B., Paphos, Cyprus
"Wonderful service, thank you! My order came all the way to Cyprus in the Mediterranean and arrived in one piece, beautifully packed."
C.V., Rock Springs, WY
"Love your service!"
J.L., Eagan, MN
"Very smart business!"
K.B., Paducah, KY
"Received our order today. So pleased with the shipment. Everything is fine. None broken, scratched or chipped. Was pleased with how well it was packed. Thank you for being a 5 star company."
G.K., Nashville, NC
"I have been to your store many times. Love to look at the china, silverware, everything actually. Every time I go close to Greensboro I try to stop. Love your store!"
H.W., Ontario, Canada
"It's a pleasure doing business with you."
P.L., Santa Cruz, CA
"You are a great resource. I heard about you several years ago from my brother-in-law when I was looking for information about my great grandmothers china. Your people knew all about it, and every dealing I have had with you has resulted in either a wealth of knowledge or a joyful acquisition, or both."
A.F., Charlestown, MA
"Excellent info and fast"
B.S., Madison, MS
"Glad you are doing what you do."
W.B., West Branch, MI
"Love your website-searching is EASY!"
A.W., Gasden, AL
"Great business to work with."
S.O., Melbourne, Australia
L.T., Grimesland, NC
"I have successfully ordered replacement items from your store before. I appreciated the assistance I received with each order."
J.M., New York, NY
"Love your company! Thanks to you I'm able to keep the china set I bought twenty years ago looking brand new."
R.S., Houston, TX
"Awesome site and very informative."
D.K., Portland, OR
"I am very satisfied with your assistance in finding difficult china pieces."
T.S., Queensland, Australia
J.H., Victoria, Australia
"I love your wonderful service"
J.S., Long Beach, CA
"Never knew you existed. Very glad you are there."
G.R., Bloomington, MN
"I have ordered flatware and was very satisfied!!"
S.S., Naples, FL
"So happy I found your company"
C.R., Salisbury, MD
L.S., Virginia Beach, VA
"You guys are great!"
M.B., Eagle Rock, CA
"It's easy doing business with you."
T.W., Fort Worth, TX
"Love your products and how quickly you handled my order! Everything arrived in great shape and is beautiful!"
C.K., Toano, VA
"I heard about Replacements from a friend almost 8 years ago. They are fabulous people! If you ever have the opportunity to stop by in person, do because the staff are as wonderful in person as on the phone and emails. I can't thank them enough for keeping me connected and allowing me to purchase additional pieces of my patterns when they break or just get worn out."
L.C., Carmichael, CA
"Wonderful resource. Thanks."
More Pages of Letters From Our Customers!