Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.C., Kennewick, WA
"Have ordered from you before and been very satisfied."
N.S., Manter, KS
"I depend upon Replacements for a variety of needs. They keep me from yelling at my family when a piece of china is broken. I merely get a 'replacement' from Replacements. Then, another time a guest bent a spoon using it as a pry-bar. I kept my cool, wished them to purgatory, kept silent, but contacted Replacements. All well again. A different time, I realized all my mugs from my china set matched which is nice to look at on a table, but for casual dining where people are moving around, I thought different colors would keep people from swapping germs unknowingly. I contacted Replacements and now have mugs of different colors that still 'match' my style and dish set. I have special ordered different flatware pieces that didn't come with my set-but should have. The pieces were of very high caliber workmanship and I'm currently attempting to get some more. When I have the cash, I'm getting the knife blades on my flatware changed. I love my design but loathe the blades. For fun, I've been looking at champagne flute, there are over 10,000 listed, but since I've not found any in a store that I like, then I'm turning to my favorite go-to people-Replacements. Replacements can't be replaced in my life."
N.J., Arlington Heights, IL
"I wanted to share a story with you about your service and what it has meant to me in the last month. When my grandparent's moved out of their house and into a nursing home 3 years ago there were two things I requested, the pickle dish and their blue glasses that we used for family dinners. I had many fond memories of using both at family dinners when I was younger. I have been using the blue glasses for family functions at my house since I brought them home, but only had 10. Last year around this time I decided to do a little research on the glasses, since they had no markings at all. I was able to find them on Replacements.com after a while of searching. I added them on wish list e-mails that you send out when something with your requested pattern is added. I dreamed of having 18 of these blue glasses. They have been on this request list for about a year. The day my grandma died, I received an e-mail from you and decided to look and see if any Iced Teas were available. On the day my grandma went to heaven to be with Jesus and grandpa, 8 Maderia Dark Blue Iced Teas became available. I snatched them up while crying and laughing at God's timing for my little request. They arrived before we left for her funeral and they were perfect. I took one and during my eulogy told everyone the story while holding one of the replacement glasses instead of the originals."
A.R., Cheektowaga, NY
"We love visiting your showroom. The show cases are just beautifully displayed. Wish you were closer to us! Your mail order is so very easy to use! Love the fact that you can see the pieces that you wish to buy! We have never received a broken piece of china through your mail order. My husband had a great time in the show room. He always finds the neatest things in the other room to buy! (Like a little boy in the candy store! LOL)"
B.T., Buxton, ME
"I think this is a great site!"
M.E., Dellwood, MN
"I've ordered before and love your site!"
C.L., Canastota, NY
"Love to visit your store. I always buy something."
J.D., New London, CT
"Hello! I ordered some of my Madeira Franciscan dinnerware on Thursday and they were here by Saturday!! Thank you so much!!"
J.P., Gibbon, MN
"I enjoy browsing your offerings and quality service. Thanks for your efforts."
J.L., Hastings, NE
"I've gotten things from you before. Great job."
J.B., Columbia, MO
"A great service"
R.G., Kents Store, VA
"You have been great. Every order has arrived in perfect condition and in a timely fashion."
P.M., Rockland, ME
"Love your china!"
M.R., Malden, MA
"I love the added pieces you have created. I have used your services for years, and I hope to continue."
C.M., Lake Forest, IL
"Love your store! In dealing with people over the phone they are helpful, informative, polite, and eager to help."
K.P., Queensland, Australia
"Very good service. Excellent range."
M.J., Sandston, VA
"Very nicely done site, and so very large too!"
J.L., Poway, CA
"I enjoy your site, wonderful info!"
G.P., British Columbia, Canada
G.U., Salt Lake City, UT
"KEEP UP THE GREAT WORK!!! I have ordered items from Replacements, Ltd. for many years now. Selections are fantastic. The personnel always exceed my expectations in service, knowledge and thoughtfulness. The mail packaging is so unique and always received intact. Thank you for providing such a business and service."
P.G., Nedlands, Australia
"This is to inform you that my Wedgwood casserole was delivered to me at my home address today, Thursday, 11/3/2011. I am extremely impressed with the quality of your service and grateful more than you can imagine to have been able to replace an item that was of very high sentimental value to me. I was not sure that I would be able to replace it. I value your service very highly. I will be extolling the virtues of your firm among my friends and acquaintances. I am over 82 years old and new to computers and the world of on-line shopping. I am enormously impressed!"
W.M., Boston, MA
"Very happy with past orders!"
J.J., Brea, CA
"The replacement items I have ordered from you over the years arrived in excellent condition, and I was able to complete a set that previously had a piece missing. I have also ordered items from you that I gave as gifts, and the recipients were delighted with their items! I will continue to order from you whenever I need a replacement piece or a special gift. Thank you for your invaluable service."
M.T., Boston, MA
"Thank you for making this search so user-friendly."
S.G., Ayer, MA
"I have been looking for a site that has replacements for quite a while, when I came across your site. It was easy to get through, your site has everything in order so easy to find what you are looking for. And to my astonishment, you also have many of the pieces that I was looking for. Thank you for your site, it is beautiful and I really love looking through it."
L.S., Bartlett, TN
"I have toured your facility; it's amazing and worth the trip."
D.S., Harrison Township, MI
"Great site, strives to meet customers needs in a timely manner, and keeps web users up-to-date on all specials and sales, have recommended it to all my friends."
L.A., Pooler, GA
"I just got my order yesterday and I am really impressed with how well everything was wrapped and the beautiful condition of the pieces. The soup bowls are pretty delicate things so I was a bit worried. This is my first order with you and I am sure to become a regular now!"
A.A., Willits, CA
"Love your site"
L.H., Longview, TX
Love, love, love all of your pieces!"
R.B., Berwyn, IL
G.L., San Diego, CA
"You have a well designed, practical, and user-friendly web site. Congrats!"
M.H., North Augusta, SC
"I love this store."
S.M., Kalispell, MT
"I've used you before and not only was I very pleased with the quick delivery but of the excellent packaging/shipping job."
L.M., San Antonio, TX
"I love your business! I have found so many pieces that I needed. Thank you!"
S.S., Pleasant Hill, MO
"Love this site"
J.A., Yelm, WA
"Great site and easy to use."
T.M., Auckland, New Zealand
"It's so nice to have a well laid out site, easy to use with straightforward layout. Well done you guys!"
L.D., Union Mills, NC
"You guys are wonderful! Always so courteous and helpful. Packaging of merchandise is top-notch, and you constantly keep me updated via email about my patterns."
C.M., Thousand Oaks, CA
"Outstanding for years!"
More Pages of Letters From Our Customers!