Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.O., Surrey, England
"You clearly put the customer first, and you put a service out there that now one can equal."
L.R., Charlotte, NC
"Love your company!"
J.R., Jackson, MI
"Love the wide variety that you provide."
N.F., Ft. Collins, CO
"Great service, prompt, reliable, and helpful; but also a unique business offering a much needed service!"
R.R., Alberta, Canada
B.L., Floral City, FL
"It's wonderful to be able to get a replacement when a piece gets broken."
B.C., Clinton, NC
"I have known about you for so long I cannot even remember when and where I heard of you. Have done business periodically and love you folks! If ever I am searching for an item I always begin with you! Thanks so much!"
K.D., Bethel Island, CA
"I have been using Replacements for over 20 years. I love setting a pretty table and have had as many as 12 sets of china at a time. I have collected a set for each of my five children. I use to work for a china store and gave my customers your name to help replace pieces for their sets . Plus over the years I have used you to help friends ,family and friends of friends to complete their sets just because I love china that much. At this time I have Mikasa's La Rose, Treasure Cove and Ocean Jewel sets. Plus two Christmas sets and 3 sets of silver & stainless. Thanks again for all your great help and knowledge over the years."
S.W., Zoarville, OH
"Thanks so much for your website. It was very helpful in finding a pattern I had been looking for."
R.V., Alberta, Canada
"Such a well organized and easy to use site! Thank you!"
S.C., Keaau, HI
"I am very impressed by the prompt service you gave for my china replacement information. Thank you for your amazing expertise."
C.W., Guntersville, AL
"Love you ! I am able to continue my late mothers pattern. It's so important to our family. We had started "just flowers" for her everyday china. Now she's with us all the time. Thanks!"
J.S., Bastrop, TX
"Best site ever. We recently lost our home and every thing in it in the Bastrop, Texas wildfire. We lost 50 years of content. I was desperately looking for replacement items of my Pfaltzgraff china and your web site provided me with everything I needed to submit to the insurance company for contents of our house. I will pass this on to others that may be in need for replacement items."
S.W., New Brunswick, Canada
"Please feel free to publish my comments. I have been collecting my dishes for over 20 years and never thought I would be able to visit your store. As an anniversary gift, my husband took me on a trip from New Brunswick, Canada to Knoxville, TN to see family. It was a delight to go to your showroom. We walked in at 6:30 after getting lost. Your staff went out of their way to help me in the half hour remaining before closing. I think the lady who waited on me realized that I was there to use the available time to shop, not waste time. The visit to Replacements was one of the true highlights of my trip. Thank you, thank you, thank you. "
N.M., Mt. Juliet, TN
"Thanks for this opportunity! I have been looking for pieces to complete my mother's china for years. My Mom passed away 15 years ago and to be able to use "her china" brings back so many childhood memories. My Dad purchased this set for my Mom in the late 40's; after World War II. We use it every weekend for Sunday lunch. The platter was chipped when my Dad and my late husband pulled on the dining table to add another leaf for extra guests! It is so wonderful to have you as a resource! Thank you!!"
M.M., Berwyn, PA
"Love your service. I have ordered many times for different china, crystal, and silver patterns. I'm always impressed that if there is any change or issue at all with my order, I get a phone call right away. All orders always received without damage and very carefully and safely packed."
B.Y., Humble, TX
"Great items and shipping!!!! Replacements.com has earned my highest recommendation for outstanding customer service, packing, shipping and product quality --- all having met or far exceeded even my most demanding expectations and requirements."
A.R., Mystic, CA
"Excellent service in the past. Now I am delighted to find that you can replace pieces from a tea set bought in England 40 years ago. THAT is service!"
G.S., Corvallis, OR
"I have ordered several items and have always received them in excellent condition and in most cases ahead of the delivery date. I am impressed with your packaging and attention to detail. Thank you."
C.R., Spirit Lake, IA
"Love your website!!! I have ordered many things from you, and have always been very impressed with how well it was packed and how fast it arrived. Your staff is extremely courteous. I look forward to continued business with you in the future!"
R.D., Kenmore, WA
D.H., Vero Beach, FL
"Have done business with you in the past. You are a wonderful group of people."
K.C., Lawrenceville, GA
"Fantastic website! Keep up the good work!"
D.A., Manassas, VA
"This is amazing to know there is hope to replace the missing pieces. Thank you all!"
S.H., Dayton, OH
"Love your company and wonderful customer service. I have shopped with Replacements, Ltd. for many years. I have completed my sets of sterling, china, crystal, and everyday pieces. I have always received them wrapped carefully, and never any damage. I will continue to purchase pieces that I need (or want!). Thank you again."
J.L., Caldwell, NJ
A.R., Encino, CA
J.H., Fremont, CA
"On a trip to visit friends in NC from MA, we were driving by and saw the sign. Had a lovely time looking around and enjoyed the dog-friendly place!"
B.K., Maryville, TN
"You provide excellent service"
A.S., Summerfield, FL
"Excellent service and quality"
M.C., Geneva, IL
"I love this service!"
C.W., Philadelphia, PA
"Very fast response-awesome!"
P.D., Houston, TX
"Awesome store! Visited a few days ago. Received my items, very pleased. The wrapping was excellent.""
S.S., Bailey, NC
"Very satisfied with other pieces I have ordered."
J.F., Maspeth, NY
"I love the pieces you already sent me. I was able to replace missing pieces from a beautiful set of china given to me by aunt and soon to be passed down to one of my seven grandchildren."
C.P., Hampshire, UK
"I was devastated when I broke a certain piece of china which was very special to me, Replacements found me one in record time and the service and shipping was excellent, certainly I would use you again. Thank you!!!"
K.B., Champaign, IL
"Everything I have ordered from you has been great and in good condition, thanks!"
C.G., Spartanburg, SC
"Great place to find replacements and great service."
C.A., Bastrop, LA
"I have always been pleased with the service from Replacements, Ltd. Every order has been received promptly and intact. When I have called with inquiries, I have always been assisted by courteous and professional responses. Thank you for being #1 in service and assistance."
S.J., Desoto, TX
"I have ordered from you previously and have been very satisfied with what I thought was an impossible find!"
More Pages of Letters From Our Customers!