Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.M., Big Bear City, CA
"I love your company because you strive to provide exactly what the customer is desperate to locate. I inherited from my paternal grandmothers their love of fine china, crystal, silver, table linens, and all such things that decorate a home and make it more beautiful. I have also inherited a couple of sets of china, crystal, and silver and from time to time need to find additions to these collections. That is where your company has proven so helpful! Thank you for all your help!"
C.P., Culver, IN
"I love your site"
M.A., Austin, TX
"Perfectly packed, always correct, and the customer service is helpful and patient."
K.M., Rio Verde, AZ
"Easy to use website!"
R.S., Columbus, OH
"Replacements made it possible for me to add and replace broken pieces of my beloved Christmas China. This china is very special to me and my daughter will inherit it someday. I want to make sure she will have every piece of it and continue the tradition to pass it along to her daughter. It might sound funny but I believe everyone's family china has a story and my story has a happy ending because of Replacements!"
J.D., Plymouth, MA
"I am excited to think that I can expand the service I inherited to meet the needs of my ever growing family, and continue the traditions."
A.B., East Northport, NY
"I have used you in the past and was very satisfied."
J.D., Richmond, VA
Have enjoyed wonderful service"
D.N., Ontario, Canada
"Happy with previous service. Delivery was prompt and packaging was excellent. Dishes were in perfect condition."
A.B., Lahaina, HI
"I have been very pleased with your firm in the past and hope to continue to do so in the future."
K.C., Worcester, MA
"Your company has provided me with wonderful service. A grateful customer for life."
C.B., Ontario, Canada
"I love looking at your site and have only good things to say about www.replacements.com"
B.H., Mission Viejo, CA
"I have used your website for years to help identify and appraise China as well as to help other people replace missing pieces to there heirloom sets. I appreciate your help in finding the missing pieces of my own set. Thank you for your business!!"
C.M., Trenton, MI
"I have ordered from "replacements.com" in the past and was very pleased to find replacement pieces for my china purchased more than 40 years ago. I have very recently received additional help in identifying another of my dish patterns purchased 30 years ago. They were very quick with their response and provided a list of available pieces from the original manufacturer along with a price list. They even went a step further and provided a listing from an alternative manufacturer that produced the same pattern with a more extensive choice of pieces. I will be placing an order as soon as I take a closer inventory of what I need to set my table for my ever growing family dinner parties. I have to say, at a time when I've become sadly accustomed to a sorry lack of customer service and common courtesy, I am so very pleased and grateful to see it is still alive and well in your company. THANK YOU."
J.B., Westminster, CA
"Response to my order was fast. I couldn't believe it. So great you experience that and the friendly professionals working for you. I'm so glad I found this 'one of a kind' site!"
D.N., Grygla, MN
"Wonderful service to offer. Well designed site."
M.D., Quebec, Canada
S.G., Morrilton, AR
"I received my shipment of china this weekend. All the pieces were beautiful. I am so happy that replacements.com was able to help me complete my grandmother's china. I've always been very happy with your service. I used replacements.com to complete my own china and crystal pattern. I learned the hard way to watch what you buy on eBay, but with replacements.com....every piece has been exactly what I expected. Thank you so much for having such a wonderful service."
D.V., Knoxville, TN
"I have been a customer for many years and have always been pleased with your service. Visited your facility many years ago and was amazed at it's size."
A.B., Salem, IL
"This is so cool! It didn't take me very long at all to find my pattern!"
R.G., Hudson, MA
"A few years ago we were given my husband's grandmother's silverware when she passed away. Unfortunately it was split up and we received service for 4. It was made in the 1930's and I never thought I'd be able to add to the set, much less complete it. Through Replacements we were able to have service for 12 plus serving pieces. I was thrilled when we could use it for the first time that Christmas, and look forward to passing the complete set on to my children. Words cannot express how happy Replacements made me."
V.R., Montague, MI
"My mother died and left me her Blue Willow dishware, which is a favorite pattern of mine from childhood. Finding pieces to complete the dishes was very difficult until I found your company online. Thank you!"
M.K., Palm Beach Gardens, FL
"Great company with great service"
B.F., Delphi, IN
"Great job guys! Easiest site to maneuver on the web. Great photos and I love that you offer this service."
B.G., Victoria, Australia
"Brilliant: both service and packaging"
J.D., Saint Paul, MN
"Love this website"
E.R., Cheektowaga, NY
"I had never heard of this site till I was surfing the web. I found items on here in a color I could not find anywhere. I placed an order and received it in a timely fashion. To top it off I was extremely pleased with what I ordered. I will always come to this site first when I am looking for something. I was100% pleased and would recommend Replacements.com to anyone. Thank You."
C.M., Huntington, WV
"You are a reliable resource."
M.M., Munhall, PA
"I have replaced other dish patterns through your service and have been quite satisfied!"
K.N., Sturgeon Bay, WI
"You're a delight to work with. Thank you for all your assistance."
R.H., Akron, OH
"I just received an order and am very happy with product and condition."
P.K., Saskatchewan, Canada
"We have been registered with Replacements.com for some time, we have purchased items for my pattern from the 1950's. Your selection is wonderful and the quality of the pieces we have purchased has been unsurpassed and of the highest quality. There are no other places with this high standard of customer satisfaction. With Replacements.com you can be assured of only the best condition and quality china available today. Thank you and we will continue to purchase from you."
G.S., Shingletown, CA
"I inherited a wonderful set of china from a relative and wanted to complete the set, a few pieces missing. I searched around and after MANY antique stores and multiple online sales arenas I found Replacements Ltd. I was able to complete my service for a greatly reduced price, and ALL the pieces I bought were actually BETTER than that of which I already had! I look forward to many more dealings and also refer your company whenever given the chance! Great work and wonderful selection."
W.D., Woodville, TX
"So glad to know about your site. I see beautiful china in incomplete sets, and wonderful to know that I can find the missing pieces with such great courtesy and quick response. Love you!!!"
N.T., Augusta, KS
"Great service and plan to keep your website handy! Good service is hard to find."
P.M., Strafford, NH
"Love your company!"
S.B., Garden Grove, CA
"Love your website!! You have it all! I am always happy to pass on information about your company to others!"
L.D., Mill Valley, CA
"What I was most impressed with, was the easy to search for a pattern within such a large inventory. Well designed web site, very intuitive to navigate."
L.Y., Greensboro, NC
"I have shopped Replacements since their opening many years ago. It is a wonderful place to visit and browse as well as make purchases. I have been able to add to china patters, replace missing or broken pieces of china and silver. Recently while remodeling my kitchen, Replacements was able to find the discontinued pieces of Vietri that I wanted to hang on the wall as decoration. I have just sent a request for two additional pieces. Thanks for your wonderful customer service. You are the best!!"
S.W., Falmouth, MA
"YOU GUYS ARE GREAT! I think the time and attention you give your customers is a delightful surprise in this day of "invisible" customer service. And you do good business."
More Pages of Letters From Our Customers!