Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.T., Clive, IA
"I love Replacements.com. I have used it to expand my daughter's flatware and my everyday dishes. If there are other companies like this one, I am not aware of them and it is great to be able to access special pieces in this way. I have found the service to be quick and dependable and I intend to use it over and over."
N.M., Raleigh, NC
"Just toured your facility and it was fabulous!!! All your employees were so helpful, professional, and friendly. When I returned home from touring Replacements, I registered the china and silver service I had inherited from my husbands grandfather, hoping you could assist me in identifying the patterns. You replied immediately. What a grand idea Bob Page had for a business: Preserving memories."
D.B., Sparks, NV
"I have been using your service very successfully for some time. I had been waiting for one particular piece to my Twelve Days of Christmas that had gotten broken and was thrilled when you notified me that it was available. Thanks so much."
S.R., Bath, NC
"We just visited your showroom for the first time on Thursday. We were quite impressed. Your staff is very friendly and helpful and the facility is quite amazing. We loved the displays and the merchandise selections were endless."
B.B., Shalimar, FL
"I have visited your store only once and love it! I hope to visit it again..what a wonderful service you provide!"
N.G., Lake Butler, FL
"Very nice site"
G.M., Hardinsburg, KY
"Love your site"
N.A., West Sussex, UK
"I imagined tracking down my missing crockery would be such a headache, how wrong could I be? What a fantastic site! User friendly and great customer service! Thanks so much."
L.A., Arvada, CO
"Thanks for providing this great service. It's the one place I can consistently find replacements for and additions to my treasures!"
R.J., San Antonio, TX
"Great to find your site!"
P.K.A., Culver City, CA
"Very useful site. Thanks"
V.A., Milford, CT
"Love your site"
D.M., Kinston, NC
"Love this site!!! So glad that I stumbled across it!!! Thanks!"
D.F., Simi Valley, CA
"Love your company, terrific website. Replacements, Ltd. is one of the best companies I have dealt with in a long time. I would and have recommended Replacements, Ltd. to many of my friends and family and I have only received wonderful comments about this company! You guys are great! Thank you!"
E.B., Keizer, OR
"Have ordered things through the years for myself and friends from you&wonderful resource. Thank you."
D.C., La Marque, TX
"It is so nice to find a company where you can get replacement pieces for your china and even expand your collection more. I just received a box today of a few pieces I had ordered and was excited and happy to get it. Thank you and I'm sure you will be hearing from me again in the future."
M.A., Greenlawn, NY
"Your choice of patterns is amazing and so is the choice in pieces. I was looking for Nikko Woodbury and discovered there are lots more pieces than I knew even existed!! Thanks again for a great website and for being the #1 china chaser."
S.C., Eagle, ID
"Excellent website! Thanks for making my search so easy!"
J.P., Douglasville, GA
"Great company to do business with!"
T.R., Conyers, GA
"Love your website. I found the stainless steel pattern I've looked for since I got married over 40 years ago AND I'm going to finish a dinnerware set that I didn't think still existed! Thank you Replacements Ltd."
J.C., Storm Lake, IA
"I have ordered pieces from you in the past. I have been very, very happy with your company. It is great to know if a piece of my china or dinnerware get broken, I can count on you to help me replace it."
H.C., Winston Salem, NC
"I love your amazing business, and have visited you several times. You provide an incredible service!! When my friends from California came to see us, we did quite a bit of sight-seeing, but Replacements was their favorite place to visit! Thank you!"
J.R., Los Angeles, CA
V.S., Fresno, CA
"Love that you are the 'go-to' folks for discontinued sources! Your efficient process speeds up the ever-changing 'search' for desired items."
L.M., Orange City, IA
"Have ordered other plates and am very happy with your service. Very accommodating!!!"
J.O., Surrey, England
"You clearly put the customer first, and you put a service out there that now one can equal."
L.R., Charlotte, NC
"Love your company!"
J.R., Jackson, MI
"Love the wide variety that you provide."
N.F., Ft. Collins, CO
"Great service, prompt, reliable, and helpful; but also a unique business offering a much needed service!"
R.R., Alberta, Canada
B.L., Floral City, FL
"It's wonderful to be able to get a replacement when a piece gets broken."
B.C., Clinton, NC
"I have known about you for so long I cannot even remember when and where I heard of you. Have done business periodically and love you folks! If ever I am searching for an item I always begin with you! Thanks so much!"
K.D., Bethel Island, CA
"I have been using Replacements for over 20 years. I love setting a pretty table and have had as many as 12 sets of china at a time. I have collected a set for each of my five children. I use to work for a china store and gave my customers your name to help replace pieces for their sets . Plus over the years I have used you to help friends ,family and friends of friends to complete their sets just because I love china that much. At this time I have Mikasa's La Rose, Treasure Cove and Ocean Jewel sets. Plus two Christmas sets and 3 sets of silver & stainless. Thanks again for all your great help and knowledge over the years."
S.W., Zoarville, OH
"Thanks so much for your website. It was very helpful in finding a pattern I had been looking for."
R.V., Alberta, Canada
"Such a well organized and easy to use site! Thank you!"
S.C., Keaau, HI
"I am very impressed by the prompt service you gave for my china replacement information. Thank you for your amazing expertise."
C.W., Guntersville, AL
"Love you ! I am able to continue my late mothers pattern. It's so important to our family. We had started "just flowers" for her everyday china. Now she's with us all the time. Thanks!"
J.S., Bastrop, TX
"Best site ever. We recently lost our home and every thing in it in the Bastrop, Texas wildfire. We lost 50 years of content. I was desperately looking for replacement items of my Pfaltzgraff china and your web site provided me with everything I needed to submit to the insurance company for contents of our house. I will pass this on to others that may be in need for replacement items."
S.W., New Brunswick, Canada
"Please feel free to publish my comments. I have been collecting my dishes for over 20 years and never thought I would be able to visit your store. As an anniversary gift, my husband took me on a trip from New Brunswick, Canada to Knoxville, TN to see family. It was a delight to go to your showroom. We walked in at 6:30 after getting lost. Your staff went out of their way to help me in the half hour remaining before closing. I think the lady who waited on me realized that I was there to use the available time to shop, not waste time. The visit to Replacements was one of the true highlights of my trip. Thank you, thank you, thank you. "
N.M., Mt. Juliet, TN
"Thanks for this opportunity! I have been looking for pieces to complete my mother's china for years. My Mom passed away 15 years ago and to be able to use "her china" brings back so many childhood memories. My Dad purchased this set for my Mom in the late 40's; after World War II. We use it every weekend for Sunday lunch. The platter was chipped when my Dad and my late husband pulled on the dining table to add another leaf for extra guests! It is so wonderful to have you as a resource! Thank you!!"
More Pages of Letters From Our Customers!