Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.L., Severn, MD
"Your services allowed me to continue my collection of silverware that I started as a very young adult, one piece and place setting at a time. Then, I had the unfortunate experience to only have the business/manufacturer close halfway through my collection. I inquired on how to find other sources but the pattern was proprietary to the manufacturer, which did not leave much hope and I gave up. For a short while thereafter, I did enjoy the pieces I had until it became inadequate for extended use. This has happened on other occasions in which I could only afford to piece together other collections such as china and quality luggage. Now, so many years later, I stumbled upon your website and was surprised by the lost treasures of merchandise right at my fingertips. Now, I am very close in completing my silverware collection and look forward to enjoying its use. More so, I look forward in passing this heirloom onto my children. The service you provide truly enables folks such as myself to add to and refresh their cherished collections that otherwise would had been impossible to do."
K.F., Christchurch, New Zealand
"You've got a mind-boggling collection, and you have very prompt service and delivery."
L.T., Brisbane, AU
"You offer a wonderful service."
M.K., San Diego, CA
"Thank you, great site."
K.W-L., Toronto, ON
"Great web site! Love the details."
J.D., Pensacola, FL
"I've had this pattern for so long I can't remember how I came to purchase it. So glad I could find someone to help replace a piece that was broken."
R.A., Rockingham, NC
"Very good shopping experience at your story."
M.R., Kalispell, MT
"Great website. Great customer service!"
M.H., Waynesboro, PA
"We shopped at your store on 8/1/2011. We live 7 hours away. Our customer caretaker was Dan. He was very helpful and took my heavy box to the car for me. A sweet guy! Your employees are so welcoming and polite. Thank you!"
K.J., Linwood, NJ
"Love your site. Best site for hard to find pieces and to buy china."
L.W., Basking Ridge, NJ
"This site is amazing."
J.S., Fairport, NY
"I am bookmarking your site! Thank you!"
T.H., Salisbury, NC
"You make it so fast and easy to replace the broken, lost and worn treasures I thought were gone forever. Thank you. Thank you. Thank you."
E.M., The Colony, TX
"Love your website."
P.C., Los Osos, CA
"I have always been happy with your service."
E.F., Peoria, IL
"It is wonderful to have a way to find cherished patterns."
L.M., Scottsdale, AZ
"Satisfied customer for many years."
L.A., Minneapolis, MN
"Have used site over 6 years. Great!"
S.H., Vale, OR
"This is a wonderful service - thank you!
E.W., Weobley, UK
"Good internet site - very clear."
L.W., San Antonio, TX
"Visited your store a couple of summers ago. Loved the experience!"
L.H., Wilmette, IL
"I have previously stated how very pleased I am with Replacements, Ltd. I have purchased from them for over 10 years now. I have purchased collectibles, and added to my fine china, and my every day dishes. I have even bought great Christmas gifts. And it's GREAT to buy whenever Replacements has a SALE! And if there is ever a problem with anything that has been purchased, Replacements will have the item mailed back at their expense. They stand by what they sell and are very customer friendly. Replacements, Ltd 'respects' their customers and takes time to help you no matter what your request is."
B.B., Turlock, CA
"I have been on your list for years and appreciate your fine service."
D.M., Santee, CA
"I love Replacements! I've gotten many dishes I thought I'd never be able to see again through your wonderful site!"
T.H., Guyton, GA
"Thank you for the regular updates on my pattern."
J.G., LaFayette, CA
"Your service is accurate and excellent!"
M.A., Mount Laurel, NJ
"Superb customer service! Kudos to your team!"
C.H., Alberta, Canada
"You've been excellent to deal with!!"
S.D., Denver, CO
"Great source, and love that your animal friendly stories."
G.B., Carrollton, TX
"Love this website. I've always found the pieces that I need to replace or add to my collections. Thank you for providing this service."
C.M., Baton Rouge, LA
"Love your store!"
R.H., Pensacola, FL
"Love your site. It helped me find my mother's old pattern."
C.S., Las Vegas, NV
"I love the quality of the product and the excellent service! Outstanding and rare!!"
M.C., Reynoldsburg, OH
"I have always received wonderful quality china, crystal and silver from Replacements. I especially like the extra time and expense in the way you package everything before it is sent out. It helps create the next generation heirloom collection. I am planning a trip down your way and after year of purchasing from Replacements, I can not wait to see all the things I missed on your website...a new collection just waiting to happen."
T.O., Naperville, FL
"Great site, thanks!"
B.B., Spring, TX
"I appreciate what your company does for us. You give us a second chance to reclaim a precious piece of family history with all their memories or just add to dinnerware that we missed out on the first time around. Everyone appreciates a second chance."
P.B., Boaz, AL
"Great place to find old pieces."
D.H., Greenville, NC
"So glad I found your website!"
C.P., Bronx, NY
"I bought some pieces in the past and was very satisfied."
M.M., West Jefferson, NC
"Awesome website! Very easy to locate items."
More Pages of Letters From Our Customers!