Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.P., Louisville, KY
"Repeat customer. Always pleased with orders and service."
L.F., Brisbane, Australia
"Great customer service with last order. Looking forward to shopping more."
M.D., Germantown, TN
"Have been very pleased with ordering from you in the past."
J.F., Southington, CT
"Love the site! I have searched high & low for my pattern, which I purchased originally in England, and yours is the only site that was able to find it here in the States."
D.N., Woodbury, MN
"Have purchased quite a few pieces for my collection. I always find what I'm looking for at your store."
A.S., Charlottesville, VA
"Your service has always been prompt and efficient"
T.F., Chester, VA
"Love this company!! Have purchased silver, stainless, and china from replacements.com. All my patterns are discontinued and I was able to complete 12 place settings of silver flatware and china and lost pieces of my stainless. Also able to purchase the silver serving pieces. Everything comes packed well and in great condition. The silver is well polished. There are hundreds of patterns available, and replacements.com keeps me updated when new pieces in my patterns become available. Highly recommend this company."
S.C., Voorheesville, NY
"You're great! Have been doing business with you for a long time and never had a problem. Again, thank you!"
P.H., Bluefield, WV
"I have bought many pieces from you and I have been completely satisfied. Your sales reps are very nice."
C.J., Corea, ME
"I've been a customer for years and years! All my purchases, whether in the store or online, have been just what I expected. Service is always outstanding."
D.R., Tomball, TX
"I love this site! It's so exciting to be able to find pieces that you never thought you ever would! Thank for such an easy-to-navigate and economical online shopping opportunity."
M.K., Cupertino, CA
A.Z., Cedar Grove, NJ
"I have been very satisfied with the service and I continue to use the pieces that I have purchased with pride and joy, especially during the holidays with family and friends. I have recommended your website to several of my friends."
K.A., Corpus Christi, TX
"Love the ease of finding patterns and the pictures!"
L.B., Pittsford, NY
"You're the best! How's that?"
J.W., Ontario, Canada
"I love your web site! I spend hours just looking at everything. This is the 3rd pattern I have registered and love all the info you provide."
J.B., Pittsburgh, PA
"This is my first dealing with your company and I must say that you lived up to your claims and everything went smoothly. From the order entry right up to delivery and receiving the correct replacement china pieces the first time, your company has made a positive first impression. I hope that I never have to replace another broken piece, but if I do you will be first on my list to contact."
A.P., Saskatchewan, Canada
"Great site. I can't wait to fill my china cabinet."
B.W., Phoenix, AZ
"You're great. Thanks for your help!"
B.H., Richardson, TX
S.M., Bergenfield, NJ
"I'm amazed at the things you can find. Great job. I have found many pieces that have broken in the past and now I have found a place where I can replace the most memorable ones."
J.S., Hazelwood, MO
"We received our shipment of mugs-great packaging!"
M.S., Enterprise, AL
"Love your service!"
C.S., Sandy, OR
"I have purchased from you a couple of times to replace broken pieces. I'm glad I found you and appreciate your excellent service."
P.H., Tauranga, New Zealand
"Goods arrived today. Wonderfully packaged. Many, many thanks. I will be back to your site soon."
L.L., Coral Gables, FL
"I have been coming to replacements.com for years to replace pieces of family china and to find special pieces that are not in stores. The web site is user friendly, patterns easy to find and the service has consistently been excellent. A pleasure to do business with. Thank you."
B.L., Brigantine, NJ
"Thanks for being there"
K.O., Houston, TX
"Have been very pleased with the results of shopping at your site. Astounded by your inventory."
K.F., Hazelbrook, Australia
"Your service is speedy. After placing my order you kept me informed of the progress of the order and everything went well."
B.K., Denver, CO
"I've used your replacement service several times, and always with great success! Your phone service personnel are wonderfully knowledgeable and professional, and the photos, descriptions, and prices on the website are very clear. Even though it took over a year to locate the many pieces I wanted for one incomplete set, I received regular updates from you, and I couldn't be happier with your service. I'd recommend Replacements, Ltd. to anyone, absolutely!"
H.K., San Francisco, CA
"You are great!"
D.W., Danvers, MA
"Great company, bought many things"
L.G., Kansas City, KS
"So glad to find you and this pattern. My dear Aunt Lola gave me this set of Empire China (Princess pattern) when I was sixteen back in 1976. I loved it then as I do now. So happy to be able to add to the set and replace two missing cups. Thank you replacements.com."
J.V., Miami, FL
"A wonderful place to find old lost treasures"
A.G., Beverly Hills, CA
"Love your company-I order all the time!"
D.P., Cary, NC
"We sold and bought china today and it was a wonderful experience."
N.S., Mobile, AL
"I have been your customer for years and appreciate your service.
U.G., Henderson, NV
"You do a great job!"
J.M., Owatonna, MN
"I've ordered from you and was very happy with the speed that the items arrived."
A.W., Garner, NC
I recently placed an order from your website for a few pieces of precious Frankoma pottery and I just had to write to thank you.
I have grown up with a love for Frankoma pottery.This came directly from my mom's parents who have some roots in Oklahoma and would pass through and pick up some pieces from the Frankoma factory every time they were in the area. They have a beautiful collection that they use every day. I grew up feeling like these plates, serving platters, mugs, and other assorted pieces contained a little bit of magic. My mom and I share this warm fuzzy Frankoma feeling (as do my sisters and dad, too) and any time we find a random piece hidden away in a thrift store we feel like we have hit the jackpot.
A couple of weeks ago, I was really missing my grandparents (we live about 1,000 miles apart and somehow they haven't even met my 21 month old daughter!) and set out to ease this heartache with a search for a piece of Frankoma. I was hoping to find something (anything!) and scoured the shelves of every second hand store in the area. I just wanted to be able to feel that smooth texture, flip it to the back and see the perfectly blocked FRANKOMA name, and be soothed by the classic colors and patterns that I know and love. After hours of searching, I found nothing.
Later that afternoon, I found myself on the internet and Googled Frankoma. One of the pages that I noticed immediately was yours. I have stopped in your showroom once (and found a great Frankoma mug!) after reading an article about how awesome your company is in the News and Observer a couple of years ago. I checked out the page and spent the whole day looking through page after page after page of the most beautiful things I could imagine. Being on a thrift store budget, I took a chance and ordered several pieces that were marked 75% off and was able to pick up several things.
When my package arrived last Friday, it brought me to tears! Every piece was so perfect. They are all in great condition and are perfectly worn and loved. They all look like they came from my grandparents cabinet and I can't tell you how special they are. They are treasures that we get to use every day.
I am sure you get letters like this all the time, but I really wanted to let you know how much I appreciate all that you do and provide. You have really brought something special into my life.
More Pages of Letters From Our Customers!