Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.A., Inver Grove Heights, MI
"A most user-friendly website. It took just minutes to search for the items I wanted, place the order, and receive confirmation. Product pricing and shipping are very reasonable."
B.H., Skokie, IL
"I recently ordered some additional pieces to fill out my china pattern. Replacements.com had my exact pattern, had everything available and had it all at a more reasonable price than any retail establishment. Everything arrived just as I ordered it in perfect condition. I just revisited the site to see if they'd have replacements for my fairly old crystal pattern, and sure enough, they do! Not only do I intend to be a repeat customer, but my daughter is getting married and I recommended that she tell people to go to this site for the pattern that she will choose."
M.P., Florham Park, NJ
"Your firm is very people friendly. Your customer service representative was very helpful when I placed my order. I received the confirmation of my order today which also reflects how efficient your staff is."
S.R., Trento, Italy
"Thank you for this site. It is so valuable. Nothing is lost and our cherished memories remain complete with your replacements. Again, many thanks!"
N.S., Sydney, Australia
M.W., Santa Cruz, CA
"You provide great service!"
J.K., Gold River, CA
"I have never been disappointed here. I finished the entire set of dinnerware my sister in North Carolina needed for her set. It was her birthday request. I will continue to check the site for items to find"
S.B., Norfolk, VA
"Great selection and service. By registering the old silver, silverplate, and stainless patterns of our nieces and nephews, we always have a source for gifts for them on any occasion."
D.L., Hattiesburg, MS
"Great site! I plan to place an order soon."
G.M., Hardinsburg, KY
"I love your site. You can't beat it."
M.B., Newhall, CA
"Thank you, thank you, thank you for being there! If it weren't for you, there are many things in my house that I would never have been able to replace from years ago."
H.A., Marion, MS
"You have been most helpful to me in the past. When I have requested patterns and specific pieces you have been prompt in filling my requests, or letting me know when certain pieces will be available at a later time."
P.K., St. Helena, CA
"Love your company! When I found out that I could no longer order my pattern from our local store, I was lost...after all it had been a tradition that on every occasion my husband and I would give each other some piece. Then I found you! Slowly, (and at almost seventy), but surely we add a few pieces at a time. Thank you for bringing a little more joy into our lives."
E.E., Los Angeles, CA
"A lovely and organized site"
B.C., Indio, CA
"Your service is fantastic"
D.M., Millbury, MA
"I love your site and prices! I always feel like a kid in a candy store when I visit your site!"
A.P., Chicago, IL
"I just visited your showroom today. What an incredible place!"
S.R., San Francisco, CA
"Love this site!"
L.J., Ontario, Canada
"Excellent service on my first order!"
J.B., West Yorkshire, UK
"I have viewed many Porcelain sites over the past few months and in my opinion your site is BY FAR THE BEST SITE that I have visited, in all aspects particularly the layout and ease of use, together with the comprehensive description of every piece."
G.H., Hampshire, UK
"Your site is an excellent, clear to understand and concise, and affords the visitor a good search capability."
N.N., New Brighton, MN
"This is a great resource."
J.S., Salt Lake City, UT
"I've ordered from you before; you're always helpful!"
S.A., Santa Monica, CA
"I love this site. I hope to buy more and more!"
M.D., Auckland, New Zealand
"I received my soup bowl today in Auckland, New Zealand in perfect condition. I just wanted you to know that I am thrilled to have it as we bought our 12 piece dinner service 30 years ago and although we have used it regularly, we had not broken a piece until recently. I never thought that I would be able to replace it but Googled the pattern and you came up. Thank you - I shall be spreading the word to all my friends with regard to your business and great service."
S.A., Chesterfield, MO
"Glad I found you!!"
R.T., West Warwick, RI
"I am thrilled to have found out about Replacements. While shopping one day, I found a few cups & saucers along with a few salad plates made by Mikasa. I just loved the pattern. The black & white design was great in my similarly styled kitchen. I couldn't find more pieces to expand the collection because it was discontinued. A friend told me about Replacements. I couldn't believe it! I was able to buy more cups and saucers, along with dishes, bowls, sugar & creamer, salad plates & more. My kitchen looks just fabulous in big part to Replacements. I love telling people the story. They now have their own stories to tell."
J.S., Alpharetta, GA
"Thank you so much! This is a wonderful service. I don't know how I would be able to find what I needed without you."
C.B., Rocky Point, NY
"Great resource! I've always had great success finding pieces through Replacements.com. I like to find pieces at estate sales and often only want to buy one or two additional items. I've always been able to find what I'm looking for on your website, and the prices are either comparable or less than what the estate sales people are charging."
M.B., Atlanta, GA
"Love your store, your products are definitely needed."
A.D., Johannesburg, South Africa
"What an attractive, informative, and user-friendly site!"
J.H., Blair, NE
"Thank you so much for your promptness and caring!"
J.B., Branson, MO
"Just ordered replacements for very old china dating back to the early 1900's and was I ever happily surprised when no one could tell my grandmother's piece from the replacement. Thank you!"
S.B., Holtsville, NY
"Great site. The most knowledgeable on the internet."
C.K., Edison, NJ
"I have purchased from Replacements before and I have been satisfied. I have been able to purchase from Replacements place settings of a discontinued Lenox pattern that my mother had given to my niece."
D.Z., Gland, Switzerland
A.A., Oakdale, CA
"Great service, thanks!"
J.F., Carlsbad, CA
"Customer service is terrific both online &mail/shipping. There is no other company that offers such extensive products, and who else is so knowledgeable? No one that's who!!"
D.E., Reno, NV
"LOVE YOU GUYS! This is the best site for identifying items and for getting help when you can't figure it out yourself. Thanks for everything you do, Replacements."
S.T., Carmel, CA
"You are the best for finding patterns of everything!"
More Pages of Letters From Our Customers!