Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.B., Schaumburg, IL
"I LOVE your website -- it's easy to get around, find the china patterns I'm looking for, and I really appreciate being able to see a picture of almost any item that I'm interested in, all within the time space of a few seconds. Your monthly e-mails of what's in stock for my pattern keep me up-to-date on new pieces you have acquired."
S.S., Cedar Hill, TX
"Replacements, Ltd. is a great company."
K.C., Fort Myers Beach, FL
"I ordered from you in the past. Was extremely pleased with my purchase. Didn't really know if it would be used, chipped, broken, etc., but it was brand new and packaged very well. I was very happy!!!! I would definitely order from Replacements.com in the future."
C.W., Houston, TX
"Have browsed your site for years. Love it."
L.Y., Denver, CO
"Love you guys!"
M.W., North Lanarkshire, UK
"Thank you for your wonderful service. I am delighted with my cups and saucers they arrived after only 3 days. I will pass on you information to all my friends and family in the future."
H.B., Emerson, NJ
"Really appreciate your providing this service. I have ordered previously and am very pleased with my purchases. Thank you."
J.D., Culver City, CA
"Your print advertisements are in several or were in several of the magazines I enjoy or enjoyed. also, friends use your company. Prefer you to other sites. Replacements is always helpful and good to work with. Thank you!"
S.P., Glenside, PA
"I Love this pattern. I already have the dinnerware and was disappointed when the pattern was discontinued. So glad I found your website!"
L.O., Otago, New Zealand
J.W., Claremont, Australia
"I have purchased china from you before and your service is very reliable and efficient. Payment was secure, the goods arrived in perfect condition and there was plenty of communication re the status of the order. I am so glad that there is a service like this so that I can add settings to my dinner set as the family has expanded, even though Wedgwood has stopped producing my pattern."
B.L., Roseville, CA
"Truly glad I found your site."
D.A., Jasper, GA
"Great prices for lost treasures"
L.G., Scottsdale, AZ
"Great site to find wanted items"
K.N., Oviedo, FL
"You provide such a great service."
J.C., Cape May, NJ
"I received my plates a few days ago and I'm very happy with them. Your prices are reasonable and the ordering and shipping was very efficient."
J.B., Ash Fork, AZ
"Easy to find site"
B.G., Howardsville, VA
"Love your place"
P.P., Holladay, UT
"I am very pleased with your service."
C.M., Martinez, CA
"You were easy to find"
H.T., Northridge, CA
"I love your service! I lost almost everything in the Northridge Quake with the exception of 5 Hacienda Gold, Franciscan ware dishes. That's when I discovered Replacements Ltd. It made a huge difference to be able to replace my treasured dishes. The starter set had been given to me as gifts from students I had in 1964 and over the years added to by friends, family and myself. In replacing them, I was able to keep all the wonderful memories they have brought over the years. When I wanted good quality cruets before they regained popularity, you were there too. When my family gets those dishes they too will treasure them. Thanks again for being there over these many years."
D.W., Ontario, Canada
"Awesome to have such a complete site to source from."
J.U., Niceville, FL
"Love your employees/pet features!!!"
L.B., Winter Garden, FL
"I have ordered before and am very happy with the company. Thank you."
S.M., Powell, TN
"Great site! Easy to find items!"
S.W., Scottsdale, AZ
"Really enjoy this site"
R.P., Louisville, KY
"I love you, Replacements.com!"
G.D., Hebron, CT
"Thank God I found your site!"
J.M., Valley, AL
"I'm impressed by your depth."
J.A., Santa Fe, NM
"Very pleased with the service you provide!"
S.R., Grand Ledge, MI
"I have ordered and received china from Replacements, Ltd. in the past with very good service."
M.A., New Brunswick, Canada
"Thank you for this service you provide, it's an invaluable service for all of us who have invested a lot of money, and, often, emotion in to our beautiful pieces of Fine Bone China. It is terrific to be able to replace pieces we have either broken or were unable to collect prior to the pattern being discontinued. Thank you for this service and the efficient way it is conducted."
M.B, Dillsburg, PA
"I love your company and the web site is terrific! Your company is amazing! I love it! Your inventory is so well organized and your web site so fine-tuned that I can locate the pieces I need with the most general of descriptions. I have also spoken with several of your customer service people and I was impressed with how helpful and considerate they were to me when I wasn't really sure how to describe what I needed. I also enjoyed the YouTube videos on table etiquette and have encouraged my friends to watch them because they were so well done. I feel like your company is really there for me in so many different ways when I need it!"
C.B., Cullman, AL
"I love your website-full of info & easy to navigate! Your company is top-notch in the replacement china business. I have never failed to find the pattern I am looking for, in addition to an exhaustive list of all the pieces made in it, whether or not you have them in stock. One of my favorite features is the "Find This for Me!" service; I currently have you searching for several hard-to-find pieces. You truly are at the zenith of customer service and support, always adding new features to serve us even better. Thanks for your diligence and interest in customer satisfaction!"
J.R., Christchurch, New Zealand
B.M., British Columbia, Canada
"I love this site!"
E.C., Laguna Hills, CA
"This site is awesome!"
D.B., Spartanburg, SC
"Thank you so much for your quick delivery. I received my order this morning (Friday, June 3). Every piece was in excellent condition."
A.D., Sun Lakes, AZ
"We were very pleased with the quick response and timely delivery of our order. Your service is much appreciated since we were unable to locate these pieces elsewhere. "
C.S., Visalia, CA
"Your business is truly a Godsend...never could I have found both my Mother's China set, but my own AND my crystal settings as well! Please continue to do what you do, we count on your company to help us in finding/providing the pieces we desperately need! I'll look for you to "like" on Facebook! Thanks again!!"
More Pages of Letters From Our Customers!