Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.T., Bardstown, KY
"Very pleased with items already ordered and delivered safely."
J.D., University Heights, OH
"I don't remember how I found you. It was long ago. Your service is awesome!"
M.S., Decatur, GA
"Love this site; excellent help and fun to visit!"
P.W., Katy, TX
"Replacements have been so very helpful in finding wonderful replacements for our dinnerware, crystal, and silverware. We enjoy the results of your business each and every day. We were also able to obtain very special keepsakes for our grandson in the form of a beautiful picture frame and silverware utensils. Thank you. Your staff are wonderful and so helpful over the phone and on the website. Thank you for your extraordinary service!!"
P.L., Gainesville, VA
"Thank you for your expedient service on my recent order. Just LOVE your website - easy to follow. The packaging was very professional. Don't know how anything could have broken. Thanks again."
P.S., Dorset, VT
"I do love your web site. I have set up many antique auctions and having a site that helps identify patterns is a huge help!"
J.R., Knoxville, TN
"I love you guys. I recently moved and the moving company broke a lot of my china and crystal. You have made it really easy for me to locate and register my patterns, and replace my broken pieces. Another surprise was when the items I ordered were delivered to my home . It is amazing how you packaged the items I ordered. You take great care in making sure they arrive safely. You guys are a life saver. Your attention to detail and amazing employees is why I have been a repeat customer for many years. Thank you so much......"
J.B., Carroll, IA
"Very interesting site! I was so pleased to find out that my china pattern was still available. It was a wedding present in 1965 and haven't been able to find it in any stores. Thank you so much. I will definitely tell my friends and family about your web site."
P.H., Etowah, TN
"You make it EASY and fun. Anyone who hasn't been to Replacements, IN PERSON, is missing a TON of JOY. Thank you for all you have done and continue to do for all us out here who depend on you for our continuing hostess duties at elegant and memorable parties for family and friends."
N.W., Buena Vista, CO
"I've used your site before and really appreciate your stock!"
K.U., Bonney Lake, WA
"Love your site"
A.M., High Point, NC
"Love your place. I paid my first visit last week and was completely blown away by your the variety of collections that you have available."
K.P., Garnet Valley, PA
"I love your site"
D.P., Alexandria, VA
"I an admitted china collector. Some patterns I have are quite old. It is great to supplement patterns when I need pieces. Your service is prompt, courteous and reliable. YOU ARE TERRIFIC."
B.L., Saskatchewan, Canada
"Great site and great business!! I always recommend Replacements as THE place to go for any housewares needs. Thank you again for a great company and excellent customer service!"
J.H., Virginia Beach, VA
"Always happy with your service and shipping"
R.M., Huntington, IN
"Love your retail store"
L.W., Tenants Harbor, ME
"You are very reliable"
P.D., Fredericksburg, VA
"Replacements provides a wonderful service to its clients! I am delighted with your products. Your service is world class! In our antiques business, my husband and I have used Replacements to obtain pieces for sets we have sold clients who desire to add additional items.. For many years I have used your services for my personal china and crystal. My husband visited your showroom two years ago with me. He enjoyed the visit and took the tour. We also enjoyed visiting the "museum" section of the facility. Often, we recommend Replacements to our friends and customers."
M.G., Chapel Hill, NC
"You have the best selection, your hours of operation are unbelievable. I purchased a teapot, sugar, creamer and had it sent to the country of Wales in the UK. It arrived in perfect shape. Talk about outstanding service! I speak from the heart when I say Replacements is the Best!"
S.S., Bloomingdale, IL
"Thanks for all the dishes I have found over the years!"
B.F., Ft. Worth, TX
"Love your set-up, easy to browse through and you have such a large list of china, I can usually find what I am looking for. Thank you for your prompt response on my recent question about a specific item that I could not find."
G.S., Dahlonega, GA
"I have done business before with replacements.com and have had excellent results, even with discontinued pieces. They have gone out and hunted them down after I was unable to get results on the web. I have several family patterns of china, crystal, and silver which have broken or missing pieces. I have been systematically filling in from this website. I recommend it highly."
M.D., Germantown, TN
"My previous orders have arrived in perfect condition. Look forward to more transactions. Great company."
J.B., Reston, VA
"I wanted to compliment you on the design of your website. I just placed an order for some old Wedgewood Patrician, and found the site to be simple, easy and amazingly informative. The ability to quickly move back and forth between the checkout and shopping screens was fantastic, the best I've ever experienced in online shopping. You spent the real money on the website functionality, not the glitz, and that's what I believe many people prefer."
E.B., Potsdam, NY
"I appreciate your prompt response to my previous order and how well it was packed. Thank you so much."
J.H., Lafayette, IN
"I loved visiting your store and am excited to be able to look for so many different types of collectibles. Thank you!"
C.S., Arlington Heights, IL
"Love your service!"
B.H., Wall Township, NJ
"Everything is just wonderful. I have placed many orders over the past 2 months and everything comes packaged so nice and nothing has ever been broken when I have received it. How great is that?"
C.L., Lansing, NY
"This is a great service, with great selection, availability, and quick efficient service. Thanks!"
R.W., Omaha, NE
"Your service is wonderful and I have had great luck in finding missing or broken pieces of my china and flatware. I have even gotten hard to find pieces by adding them to the list of wanted pieces. Thank you."
R.P., Springfield, MO
"I have been a customer for several years and have been very pleased with your service and product."
M.H., Raynham, MA
K.B., Berlin, CT
"Very informative site"
V.S., New Britain, CT
"Love your site"
V.B., Central Islip, NY
"Love the website and customer service!"
R.Z., Harrisonville, MO
"Love your site. Its so nice to have the search engine do the work for you and offer any matches that it finds. It simplifies my life!"
J.M., Columbia, SC
"REPLACEMENTS, LTD. IS GREAT!! By phone, by internet, and in person at your store - service over the years has been OUTSTANDING! Thank you for the valuable service you provide."
R.J., Austin, TX
"I have previously purchased from you and am pleased with the service. It is getting more and more rare to receive such a high level of customer service when dealing with retail merchants. I appreciate the effort and sense of urgency when I have placed an order or registered a pattern. Thanks!"
C.F., Killen, AL
"Nice to have this kind of service available."
More Pages of Letters From Our Customers!