Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.F., Perth Amboy, NJ
"Love the ability to replace older china that is near and dear to the heart!"
D.A., Seattle, WA
K.S, Mason, WI
"Awesome inventory, keep up the good work!"
M.W., Cambridge, England
"I live in England now and my chinaware and silverware were American only styles. Although I have to consider postage charges to get it sent over to me, there has never been a problem with shipping overseas and everything has arrived very well packaged and boxed. My best friend bought me a small set of silverplate cutlery, again in 1971, as I was getting married and I always wished I could add to that set too. Lo and behold I went onto your site and there was my silverware. I couldn't believe it as I thought I would never come across it again. I was able to add at least 6 more pieces to my set and now feel it will be a set worthy of handing down to my daughters, as well as my now expanded chinaware set. I am amazed at just how many ranges you do and have recommended you to friends. Your service is swift and efficient and everything arrives in tip top condition."
H.L., Altoona, PA
"This is a priceless service. Replacements has helped me finish my original silver service (started 37 years ago). I have introduced Replacements to my sister and have been giving her birthday and Christmas gifts of replacements to our grandmother's china (which was left to her with many pieces broken over the years). I have helped my mother replace a crystal candleholder which had been a precious part of a pair given to her years before, to name a few of the things your services has been part of. My mother recently passed, and I have been given a set of her dishes (purchased in the 1940s), which is very special to me. I am now on your list to be notified when the missing pieces to this set become available. It is always a wonderful surprise to hear from you that you have found something I am looking for - like a surprise present to myself. This gave me the idea of giving pieces as gifts. Keeping my ears open when others talk about pieces they are missing and would like to have, and knowing you will most probably be able to help me find them, it has been a shear joy to see the looks on their faces when they open the boxes of these pieces that I have given them as gifts."
M.H., Aledo, TX
"Several relatives have left me their china. Some were very well-used, so I am thrilled to be able to augment their sets!"
F.F., Lynnfield, MA
"You offer a great service. Thank you."
C.D., Glenn Dale, MD
"Have been able to locate every thing I have looked for to replace. Always think to check with Replacements first. If they don't have it, then it's not to be had."
B.J., Newport, RI
"Great resource and most helpful staff. My addiction to finding china and beautiful table settings is endless, and I have no intention of finding any cure to this addiction. I have acquired some beautiful dishes and crystal from family and friends in my travels, and whenever I need that extra tea cup to fill-in grandma's tea service, I know I can find it at Replacements."
S.S., Ontario, Canada
"Your customer service is excellent!"
J.R., Saint Petersburg, FL
"I have had only happy experiences with your company. Keep up the careful thorough work that you all do."
M.G., Holiday, FL
"I love your company and have always found you most helpful."
J.A., Exmore, VA
"Great website and it's good to know there is a way to find retired patterns for affordable prices! It amazes me how I can find every pattern I have tried looking for!!!"
A.S., Macon, GA
P.M., Furlong, PA
"Thanks for being there!"
C.M., Saratoga Springs, NY
"I have been ordering for years and am very happy with your service."
D.S., Cypress, TX
"My husband and I have ordered several times from you. Your customer service is excellent -- my husband was amazed that in this day and age he actually got a live person on the phone who could answer questions! Thank you for your service!"
J.H., San Leandro, CA
"Thank you for my order of Affection silverplate pieces. All arrived yesterday nicely wrapped. Your service has been very user friendly. You have my business and recommendation. Thank you very much."
L.K., Carmel, CA
"I've been very impressed by your service so far and I've been a customer for several years!"
P.K., Fairborn, OH
"Thank you so much for providing this service. So many of our family's favorite stainless flatware has been lost over the years that I have been buying newer sets or pieces. I didn't know the lost pieces could be replaced until I found your site on a web search. I will now be able to pass on a complete set of flatware to my children. Again, thank you so very much for providing this invaluable service!!"
F.B., Ontario, Canada
"I've already experienced your excellent service. I heard about your company through a friend who collects china. My wife inherited some Johnson Brothers china, Blue Nordic, from her grandmother. It was an incomplete set. You gave me the opportunity to build on what we already had and to say you were able to add to the sentimental value would be an understatement. I highly recommend Replacements.com to anyone wishing to complete or add to their collectibles."
K.P., Ontario, Canada
"This looks like a great site and I'm happy to know you're out there!"
N.F., Boyertown, PA
"Ordered china years ago-great service!"
G.S., Saskatchewan, Canada
"This is a most helpful service. Thank you!"
J.N., Little Rock, AR
"You guys absolutely rock!! I didn't think we'd ever replace our broken Mikasa wine goblet. I had no idea what pattern it was. I love how you identified it by the picture I sent. Thank you!!"
A.T., Springfield, PA
"Your site has allowed my family to purchase missing pieces to two of my mother's china patterns that was handed down to her. You've provided a priceless service that we are very grateful for, because otherwise the sets would have remained incomplete. Also, I feel so comfortable and confident in your trustworthiness and quality as a merchant that I even registered for my china pattern for my upcoming wedding on your site. I found an older pattern that was exactly what I wanted. I would recommend replacements.com to anyone and everyone! Thank you for what you do! It must be so fun too!"
R.K., Delphi, India
"You are doing an amazing service!"
M.M., Sydney, Australia
"Thank you for another impressive order delivery from your company. I love dealing with you! My gorgeous two plates arrived in Sydney, Oz today and are in perfect condition. Thank you for your commitment to excellence in service and packaging."
R.M, Ontario, Canada
"My last order was packed beautifully. Your service and communication are top notch, as well as to mention the care in packing and prompt shipping of my order."
S.D., Altus, OK
"You have always been the best at finding things!!!! I am a very pleased returning customer. Thank you for taking a personal and genuine interest in your customers. I have recommended your services many times to friends. As I said, you are the BEST!!!"
B.B., Ontario, Canada
"I've just received 17 pieces of my set. I received it in excellent condition and quite promptly."
M.B., Avalon, Australia
"Thank you for your efficiency!"
B.B., Ontario, Canada
"I just received 17 pieces of my set in excellent condition, and quite promptly. I have informed Replacements Ltd. that I am still looking for some pieces that are not currently available, and if they are able to find them, I will have no hesitation in placing another order. It means a lot to me to be able to still use my parents' good set of dishes, which have been in our family for over 60 years. Replacements Ltd. has helped me to do this."
R.V., Brisbane, Australia
"Easy to navigate website. I would also add that you provide a fantastic service for those of us wanting to find elusive replacements for our lost and broken treasures."
B.L., Chicago, IL
"Thanks for providing this service!"
M.G., Matthews, NC
"I have ordered quite a few pieces from your company. All the estate pieces I havepurchasedlook brand new! Dealing with your company is an absolute pleasure. Your representatives have been most helpfuland courteous when I have called, andI can count on prompt delivery of my orders. Replacements, Ltd. is my favorite shopping place. You guys are terrific! Thanks!"
P.I., Medford, NJ
"Just wanted to says thanks for your help in getting replacements for our broken dishes. We received the order today. Everything was packed very professionally. The dishes match our set perfectly, and the quality was excellent. I appreciate working with you and will use you again the future."
J.E., Fort Mill, SC
"I wanted to take just a couple minutes to share something from the holidays. I received a package which I thought was a backpack for my son. I didn't check the address because in my mind I just knew that due to the weight and size of the package that it was that backpack. While walking out the door of my office (where it was delivered) I struggled to get the package to my car while carrying far too many other items in my arms. I dropped the package at least 3 times before getting into my vehicle and driving home. When arriving at home, I again struggled with too many items and decided on the lazy man's approach instead of making multiple trips to the house. Again - I dropped the package and decided that instead of trying to carry it there would be no harm in kicking that package all the way up the sidewalk and into the house - which I did. Just so that you get the picture - I was kicking it pretty good and a couple times the box actually rolled over (if you've ever seen Jim Carrey in the movie Pet Detective - you might get the picture). Once inside the house - I opened up the box to find .... It was my order from Replacements Inc. China plates ordered for my wife for Christmas. Wow - that was a sinking feeling in my stomach. Upon inspection, I was amazed that the plates were all in tact - safe and sound after my heavy abuse. All I can say is thanks for a great packing system and a great job by your folks getting my stuff here safe and sound. Next time however, I think I'll try to give it a little gentler ride."
E.S., Surprise, AZ
"My husband was given his parents "wedding" china after his mother passed away several years ago. Over the years several pieces have broken and it would break his heart every time. I finally decided that someone out there had to have these pieces even if one or two. Low and behold I ran across you all. After trying to decipher what brand china these are, you all had them...IN STOCK even! I ordered one piece to make sure they matched and my husband was almost brought to tears as they were an exact match. So I am very grateful to have stumbled across Replacements.com. Thank you so very much."
K.L., Thayer, MO
"Received first shipment, it is beautiful!!!!"
More Pages of Letters From Our Customers!