Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.R., Grand Ledge, MI
"I have ordered and received china from Replacements, Ltd. in the past with very good service."
M.A., New Brunswick, Canada
"Thank you for this service you provide, it's an invaluable service for all of us who have invested a lot of money, and, often, emotion in to our beautiful pieces of Fine Bone China. It is terrific to be able to replace pieces we have either broken or were unable to collect prior to the pattern being discontinued. Thank you for this service and the efficient way it is conducted."
M.B, Dillsburg, PA
"I love your company and the web site is terrific! Your company is amazing! I love it! Your inventory is so well organized and your web site so fine-tuned that I can locate the pieces I need with the most general of descriptions. I have also spoken with several of your customer service people and I was impressed with how helpful and considerate they were to me when I wasn't really sure how to describe what I needed. I also enjoyed the YouTube videos on table etiquette and have encouraged my friends to watch them because they were so well done. I feel like your company is really there for me in so many different ways when I need it!"
C.B., Cullman, AL
"I love your website-full of info & easy to navigate! Your company is top-notch in the replacement china business. I have never failed to find the pattern I am looking for, in addition to an exhaustive list of all the pieces made in it, whether or not you have them in stock. One of my favorite features is the "Find This for Me!" service; I currently have you searching for several hard-to-find pieces. You truly are at the zenith of customer service and support, always adding new features to serve us even better. Thanks for your diligence and interest in customer satisfaction!"
J.R., Christchurch, New Zealand
B.M., British Columbia, Canada
"I love this site!"
E.C., Laguna Hills, CA
"This site is awesome!"
D.B., Spartanburg, SC
"Thank you so much for your quick delivery. I received my order this morning (Friday, June 3). Every piece was in excellent condition."
A.D., Sun Lakes, AZ
"We were very pleased with the quick response and timely delivery of our order. Your service is much appreciated since we were unable to locate these pieces elsewhere. "
C.S., Visalia, CA
"Your business is truly a Godsend...never could I have found both my Mother's China set, but my own AND my crystal settings as well! Please continue to do what you do, we count on your company to help us in finding/providing the pieces we desperately need! I'll look for you to "like" on Facebook! Thanks again!!"
D.J., Saint George, UT
"Love your site. Have been a customer for years."
E.G., Mt. Pleasant, SC
"You are an amazing source for "Replacements"! How wonderful it was to find the replacement pieces for the accidentally broken Noritake china and Irish crystal for my daughter! I was stunned to find that you also have a huge selection of my favorite Herend porcelain collectibles !!!!! Yours is the best site, ever! A real "life saver"!"
R.B., Panama City Beach, FL
"Glad to have found you!"
J.W., Paris, TN
L.R., Bluehaven, Australia
"So easy to find, thanks so much."
C.H., La Mesa, CA
"So glad you exist! Over 11 years ago I inherited my grandmothers china and I've been looking for the teapot. I found it on your website!! My family loves to have tea and now we can do so using our grandmother's china. Your service has strengthened our family legacy which we will pass on to the younger generation for years to come. Thank you."
J.D., South Lyon, MA
"Thanks for such a quality site and service!"
S.R., Galveston, TX
"I love to shop here!!"
C.B., Hillarys, Australia
"So happy to have found this site!"
C.O.C., Falls Church, VA
"I am a devoted customer and my family is enjoying my purchases from you and will for years to come. Thanks."
T.F., Murray, UT
"Replacements.com was recommended to me by a friend when I was looking for replacement pieces for a hard-to-find china pattern. I have since registered 3 other patterns and have purchased from Replacements.com with great satisfaction. I appreciate the updates about which pieces are available in my patterns, and care with which fragile pieces are wrapped and protected during shipping. Thanks!"
M.G., Austin, TX
"I have ordered from you before and the quality is excellent."
J.S., Tarboro, NC
"It is always a pleasure doing business with you."
M.A., Lauderdale-By-The-Sea, FL
"I think you have a good thing going here, congratulations."
K.K., Santa Ana, CA
"This seems like a pretty nifty site."
K.P., Tappahannock, VA
"Love your great reliable service! Replacements is such an honest and trustworthy business I have been pleased to learn as I have dealt with this firm many years!"
M.H., Holly Springs, NC
"I love this site! I found so many more pieces to my pattern that I didn't even know existed! Thank you!"
N.F., South New Berlin, NY
"You really have an outstanding company in all ways! I've never been disappointed in any purchases... your employees are most helpful, cordial and expedite orders promptly - and it is most kind/helpful to be sent emails on any pieces that are available in the pattern I've been looking for. Thank you so much."
P.S., Garner, NC
"Thank you for being here."
E.S., Delray Beach, FL
"I visited your store and was very impressed. Service was excellent."
R.M., Los Angeles, CA
"Love your service"
H.D., Collingswood, NJ
"What a wonderful service!"
N.J., Orland Park, IL
"Love this website!!!"
G.K., Saint Paul Park, MN
"I've known of your company for many years and have had excellent service with each purchase I've made."
N.L., Hollister, CA
"Love your site! I have used your service since before you went online."
G.B., Christchurch, New Zealand
"Fantastic service with what you have sent me to date."
S.B., Savannah, GA
"I have used your services/replacements for many years. We entertain a lot and have a large family at gatherings also. As we all know, things get broken or accidentally lost. Its so important to be able to replace these items...because our "treasures" are for using and enjoying" and not storing for some later date. I do wish you all continued success in your outstanding services to so many."
J.T., Albuquerque, NM
"I really do love this business, they strive to please, the service is outstanding, things are shipped right out nothing comes broken or damaged. YOU ARE THE BEST and thanks for being here for us. Appreciate you all so very much."
D.M., Lake Jackson, TX
"Love your fast service. The glassware I received was just beautiful and exactly as advertised."
C.S., Phoenix, AZ
"I have used the services of your company many times and I intend to use them many times in the future. I continue to marvel at the foresight of whoever came up with your idea. Companies such as yours are what makes this country great. "
More Pages of Letters From Our Customers!