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Replacements, Ltd.
Letters - (page 133)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

K.M., St. Louis, MO

"I first heard about you years ago from my mother's highly competitive "ladies who lunch" social network in upstate New York. They invited each other over to their homes on a regular, rotating basis for extraordinarily elegant events during the day, while husbands were gone, usually golfing. There was great care taken to outshine one another with not only the profusion of salads and minuscule sandwiches, but also with never-ever-to-be-repeated presentations of table settings. The big "secret" among those in the know was Replacements for a source of never-ending fine china pieces. My attention was drawn back to you a few years ago when some news program or the other featured your company. I was delighted to see that not only do you provide a truly useful service for all of us (not just the competitive luncheon ladies) but you really have created a cool place to work! I remember thinking that this would be a better world if more businesses were run like yours. The employees actually were happy to go to work! That contentment is apparent when the public has any contact with your staff. Such a nice change from the usual snarky "service" that I get from other sites and businesses of late! The fact that you include doggies in your business day really seals the deal for me and my beloved terrier who has never once been able to go with me to work! BRAVO to you! Paws up to you! SO COOL!"

S.M., Washington, DC

"Your website provides a really great service. Most certainly to those of us looking to replace that one broken piece of memorable china or to complete our collections. I'm especially impressed with not only your stock of thousands of pieces of merchandise but also the organization that is involved in the listing and cataloguing of such. EXCELLENT website! Also, noteworthy is the customer service that you provide. Your telephone is answered promptly and your Customer Service Representatives possess a desire to be helpful and are very courteous. Thank you for the work that you do!"

H.H., Trondheim, Norway

"Returning customer. Excellent website. Great service! :-) You have all the items I'm looking for and it's really exciting to go hunting for hidden treasures in your store."

M.T., Centerport, NY

"I tell everyone how great your service is - not just finding the missing pieces and publishing a comprehensive list with pictures but also the shipping quality for the items (NONE broken), timeliness of delivery, and notifications to our e-mail when you find a piece especially one we've been searching for ! LOVE YOU !!! My mom recently gave me her Silver - all she knew was that it was called First Love and she didn't know the manufacturer&. Many pieces are missing from a place setting for 8 - I guess after 67 years of marriage to my Pop (they are both still with me !!! and doing fairly well) and many dinners - pieces were lost and it was exciting to find that you even referenced this particular silver so that I knew what company to search for &. I am now compiling a list of what I need&. Thanks so much for your wonderful services!"

S.H., Windsor, CA

"Thank you, love your selection and service and enjoy shopping for older and vintage replacements as well as discovering what is new or offered as a bargain price."

A.W., Rogers, AR

"Thank you! I appreciate the ability to look at other patterns and hope someone comes up with a few pieces of mine!"

C.A., Rome, GA

"I have purchased items before and have often recommended you to my friends and family."

M.J., Dallas, TX

"Wonderful site, will bookmark!!"

S.M., Universal City, TX

"My husband and I received the dinner plates that we ordered! I was very impressed with the way you all took great pains to make sure the plates were coated with the Corning Ware cleaner and conditioner! They were packaged very well! Thanks once again! Now I'm excited about the luncheon plates."

L.N., Coraopolis, PA

"I just had to write and tell you how much I appreciate your newsletters and how much I enjoy your "Featured Pet (and Pet Owner!)" segment. As a fellow animal lover (I have a dog and a cat), I think it's great that you encourage employees to bring their pets to work and I'm sure your pet-loving employees are happier for the privilege. Keep up the good work!"

S.J., Keokuk, IA

"I love your site!"

C.M., Martinsville, VA

"I received my Fostoria Water Goblet today and was thrilled beyond belief!! My heart is grateful because the person who gave those set of six goblets to me was like a grandmother. She has since then passed away three and half years ago. The hurt is still there because you can always replace "things." But you can't replace people. I will definitely recommend your company to ANYONE that needs sentimental items replaced. Thank you all again for restoring my collection to its original state. It means the world to me."

S.W., Running Springs, GA

"I've ordered from you in the past and have been very happy with the results. I also recommend you to others. Your company goes to a lot of trouble to insure the items are received in excellent condition."

W.E., Columbia, SC

"I have ordered many times and the service was awesome! Several times there was a time crunch because of my waiting until the last minute, but the items I ordered came in in plenty of time. Everyone is so helpful when I call in and knowledgeable about the products. Keep on doing what you are doing, 'cause you are doing it right!"

S.W., Leesville, LA

"Keep up the good work.. wish my sister had told me about you all sooner.. I love buying her things I know she will never by for herself, and you all make it so easy. Thanks for all you do for us collectors&"

G.A., South Wales, Australia

"My order arrived safely today. I would like to compliment your organization on its efficiency. All stages of the process seem to have been handled extremely well and with some speed. Thank you very much. Incidentally the dinner plates are a gift for my wife's birthday - she is very pleased!!"

S.B., Springfield, MO

"Great selection of items no longer on Pfaltzgraff website!"

J.M., Arlington, TX

"I am very pleased with all of my past orders. They were timely, exactly what I wanted, and in great condition. I would highly recommend"

S.C., Crowley, TX

"Very satisfied with past dealings. It is so helpful to have one place to search for several different patterns of china and flatware.

P.B., London, England

"Just to let you know the items arrived safely this side of the "pond" today. We are delighted with the quality and your service. Well done!"

N.N., Ontario, Canada

"I received my order yesterday and was just thrilled. Even the Fed Ex driver commented on what a great company you have and how he has never heard a complaint from any customers...Apparently he has made quite a few deliveries for you! I want to add some more pieces to my collection so I will check your site again and see what is available. Thank you again...I am so happy with my purchase!!"

C.D., Victoria, Australia

"The order arrived this morning (Melbourne time, Wed 14th July) and it is all in perfect condition. Thank you for the care you and the others in the team have taken - I LOVE IT - It's beautiful."

B.W., Edinburgh, Scotland

"Thank you for dealing promptly with my order. They arrived in perfect condition. I am delighted with the teapot and sugar bowl. It is a credit to your organization that you have a excellent customer service program."

S.P., Philadelphia, PA

"Wonderful to deal with, your customer service people are very friendly and helpful but when my order arrived I was surprised how carefully it was packaged for shipping."

D.M., West Halifax, VT

"Great site! Fair prices, courteous and helpful sales reps who seemed as pleased to locate my daughter's pattern as I was. I just called my daughter and she is excited to know her missing pieces are on their way and that her set will again be complete!"

P.F., Olive Branch, MS

"You guys have a fantastic site!!! I have just moved into my grandmothers home who passed away recently and she left me with a lot of china, silver, crystal, guys have really helped me out with identification."

J.A., Frisco, TX

"Have used you before and I love you."

H.G., Piermont, NY

"Great site"

J.F., Hollywood, FL

"Great site"

S.P., Hyrum, UT

"Great website"

T.K., South Bend, IN

"From start to finish, provided outstanding service and speed. I e-mailed an inquiry about the pattern for my crystal on a Saturday, and you sent the answer (quite correct) on the very next Monday. Amazing, especially since I had viewed over 2000 patterns online and hadn't found a match! I ordered that day. Within a very few days, I received a shipment confirmation and tracking number, and the glasses arrived less than a week later-in great condition, of course. There were slight differences between them and the original glasses, but that was due to a manufacturer's alteration in its pattern over the years (the originals were probably bought 25 years ago). For all intents and purposes, they are a perfect match. Such performance is nowadays unfortunately the exception, rather than the rule. You demonstrated how things should be done. Thank you very much."

L.H., Murrieta, CA

"Excellent site without a doubt."

K.F., Fairhope, PA

"You have it all!!! Thank you!!!!! Easy to use too!!"

L.P., Ontario, Canada

"So very happy to have found this website. Easy to use. Everything went so smoothly from start to finish. It is the first time I have ordered online and I was nervous. Fantastic service."

V.T., Suwanee, GA

"Dear Replacements: thank you so much for my order which I received today...I was delighted to see how carefully it was packed....I had ordered a 10" dinner plate to complete a dinner set that my mother in law had given to me before she passed away...she originally brought the set with her from Ireland when she emigrated to New York many years ago....the set is now complete again thanks to Replacements"

D.D., Oswego, NY

"Thank you so much for your online store. I have to tell you what happened to so much of my original set. My children originally bought it for me throughout various holiday gifts and my birthday, so it meant a lot to me. Well, my dog got her collar caught on my dishwasher rack which was loaded with my dishes. By the time I could catch her, she had panicked and run off with the entire rack of dishes stuck to her neck. As I calmed her panic, I looked around at my dishes' pieces and parts, which were strewn all over my kitchen floor. I went back to Pier One to see about replacing them and they sent me to you. So, again, thank you. It means so much to me."

L.L., New Orleans, LA

"First-rate company and very professional -- whatever piece I need, they either have it or can get it. Replacements will even create new pieces from my patterns, a truly unique option. Most importantly, I receive my pieces quickly and always in perfect condition. is my first choice for adding to my china and crystal collections."

C.S., Lodi, CA

"I am so thankful for your company. Keep up the good work! The sugar bowl came to me perfect. Thank you again."

J.F., Floral Park, NY

"I just wanted to let you know my shipment has arrived. I am very satisfied with the service you provided me with. I will recommend your business to friends and family. Be sure to hear from me in the near future to either increase my set, replace (knock on wood) or to change style."

E.S., Tasmania, Australia

"Just wanted to thank you very much for the beautiful Royal Doulton Brambly Hedge plates, which arrived safely today. I am absolutely thrilled with them! Thanks for providing such excellent customer service - I look forward to buying from you again in the future."

More Pages of Letters From Our Customers!

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