Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.S., Washington, DC
C.C., East Meadow, NY
"My hand painted Empress China was passed to me from my great grandmother to my grandmother to my mother to me. I recall as a child of seven, unpacking it from its wrappings of very yellowed newspapers from the eve of my attic bedroom. As a child, I was on a treasure hunt -- and did after all find a treasure. The mystery then and now, 60-years later, was its Pattern until I found Replacements, Ltd. Recently, my very wonderful neighbor knew of my frustration in searching on the Internet - to no avail. As helpful as she is, she sent me your site. Of course, I sent Replacements, Ltd. photos of just a dinner plate, a small platter, the trademark and a vegetable tureen. I WAS ASTOUNDED that within 2-days you identified all images and provided me the Pattern EMP84 by Empress (Japan) BLUE SCROLL EDGE, FLORAL CREAM. I'm still astounded. Replacements, Ltd. solved my long-life childhood mystery which will now open the door for my quest to sell this exquisite set, which as a teenager, appreciated its value at least sentimentally. I later stored my China, so many pieces from a gravy boat to a butter dish, into padded china cases where it has remained for at least 60-years (my lifetime). It's beautiful. It's in mint condition except for, I think, 4-broken coffee cups. I suppose the China is close to 200-years old. I do now know through Replacements, Ltd. it is considered Antique. That alone is a great stride since my own research - that too, to no avail. There is absolutely no doubt that if I had not contacted Replacements, Ltd. I would know the Pattern - none. I am thrilled with that knowledge and also the name of the pattern itself. So fitting for its design too. Knowing, brings me back to my ancestry and my own memories of a child mesmerized by my find in inside an attic eve. A magical mystery journey solved. Thank you. REPLACEMENTS, LTD. is an amazing service! An absolute amazing service! I am thrilled to have found your site!"
R.A., Fredericksburg, VA
"Please know how very pleased I am with the entire process. The showroom is beautiful. The attention and care I received in making my selections was outstanding. I was absolutely blown away with the beauty of my purchases after the polishing process. The checkout process was so friendly and pleasant and everything carefully wrapped for the trip home. I will recommend the showroom and the online service to my friends; and, will be shopping at Replacements again."
T.L., Bakersfield, CA
"I love to "wander through the aisles" of your website. So much to see."
M.S., Canoga Park, CA
"I think your site is great and easy to use, thank you."
B.C., British Columbia, Canada
"Have enjoyed great service from you in the past."
R.D., Booneville, AR
"The new website layout is great! It gives a very professional look and makes items much easier to locate. I have purchased several items from Replacements, Ltd. and I have been pleased with every item and the service I received."
J.B., Rocky Face, GA
"Great site!!! Very well organized and user friendly."
M.M., Granville, MA
"Your service is excellent"
V.M., Fort Worth, TX
M.K., Bethel, MN
"Love this service! I am pleased!"
D.B., Austin, TX
R.M., New York, NY
"Glad you're here!"
D.M., Ashburn, VA
"We have used you a lot and love your service."
W.B., Cheektowaga, NY
"I hope y'all are around a long time, and continue to find hordes of these items to present to us for sale. I am duly impressed by the services Replacements.com offers, and the knowledgeable staff who so professionally represent the company."
J.S., Irwin, PA
"I have ordered from you before and have always been very pleased with the products that I have received."
L.H., Columbia, MO
"A professional, dependable business."
J.S., Fort Collins, CO
"I've ordered before and was very satisfied. The price was fair and I received my order in a timely fashion."
P.B., High Point, NC
"Thanks for your help in identifying my patterns. You are super!!!!"
C.W., Boyce, LA
"I just received my first order. Was very pleased. It was packaged very well."
R.O., Albuquerque, NM
"Enjoy your service."
P.B., Tucson, AZ
"I have used your services in the past and have been very pleased."
K.V., Nashville, TN
"Thanks for looking. I love Replacements, Ltd."
L.G., Springfield, MO
"You have a wonderful website!"
C.G., Saint Paul, MN
"Love your service."
A.O., Kure Beach, NC
"Great company with progressive ideals. I see your ads in NY Times magazine and in Equality magazine."
D.K., Perry Hall, MD
"I love this website!"
A.L., Manitoba, Canada
"Service was great!"
L.H., Raleigh, NC
"My daughter and I were impressed by the fact that we were greeted in a friendly and helpful way when we walked in, every customer service representative at the desk said hello and asked if they could be of assistance, and the woman who helped us was knowledgeable, friendly, and fast. When someone brought our plates up to the desk, she was gracious and appreciative of her coworker's assistance as well. It was just a pleasant, friendly, supportive work and shopping environment. And it was sincere -- everyone seemed to be glad that we were there, whether browsed or bought. I would definitely go back and recommend that others do so as well!"
S.S., Franklin, PA
"I have used your service several times in the past and have been thoroughly satisfied!"
M.J., Greer, SC
"You guys are fantastic!"
M.L., Mansfield, TX
"Love your site! I can usually find prices and what I'm looking for."
A.P., Effingham, IL
"My first shipment of the cups and saucers completed my set except for the sugar bowl which I am anxious to find. I was impressed with the quality of the pieces I received and how meticulously they were packed. Overall a very good experience!!!"
L.A., New Braunfels, TX
"I have enjoyed many items which I have purchased from your company."
F.B., West Palm Beach, FL
I just received my order from you as of today. Amazing!!! You guys are the best. Everything ordered, as delicate and fragile the nature of china and porcelain is, it arrived in perfect condition. I couldn't believe how much attention to detail Replacements, Ltd. executed in protective packaging and shipping utilized in addressing my order to arrive safely at my doorstep. It doesn't get any better than this."
C.M., Ontario, Canada
"You have a wonderful shop."
C.O., Newtown, CT
"Appreciate your great service for many years."
C.M., Spring Hill, FL
"I have gotten several items from you in the past and been extremely happy with everything."
J.S., Indianapolis, IN
"I am happy to have found your site."
E.P., Akron, OH
"I tried for months to find replacement plates for dinnerware that had broken pieces. I was about to give up and buy a whole new set of dishes, much to my dismay. Then I found your site and was able to purchase the missing pieces. That was quite a while ago, and I'm still using the same set. Thank you so much for being there. I'm so glad that I found you."
More Pages of Letters From Our Customers!