Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.A., Wilmington, DE
"Used you for many years and recommended you to many friends."
M.G., Wallingford, PA
"I have always been successful in obtaining replacement tableware."
J.F., Sparrow Bush, NY
"I love this site."
L.G., Millers Creek, NC
"Enjoyed visiting your showroom for the first time. We will be back."
A.H., Cary, NC
"All of our contact and experiences with Replacements Ltd. have been very professional. Visiting the warehouse location and how professionally it is run is very impressive."
L.C., Durham, NC
"The decorations are great. My guest and I really enjoyed being there, particularly my friend who made some pattern purchases in an old china pattern."
C.C., Montgomery, AL
"We visit Replacements six times per year. Walking through your entrance, I always have this moment of anticipation to view the current table of the season. The young man who designs your displays is exceptional. I have personally expressed my appreciation of his talent when I have observed him working in the store. His recent wedding dress with the skirt composed of various china patterns was brilliant! I have never encountered one staff member being unpleasant to a customer. On my last visit I witnessed a couple who had no less than twelve to sixteen of the same plate brought to the showroom floor. They spent over two hours comparing their (somewhat mundane) plate with those in your inventory. Following much discussion they chose two. After they departed, I looked at my friend and said, "You've got to be kidding me". She just smiled and said, "They wanted a perfect match". Having been a military dependent all my life, I have had the good fortune to shop throughout Europe, Japan, Korea, Hong Kong, and China. I am familiar with prices abroad and in the US. Numerous times I have paid less for an article at Replacements than I would have in the item's country of origin. Yes, I do love your store. It is unsurpassed for quality and quantity of inventory, attractiveness of displays, and customer service. I can't wait to visit again!"
J.M., Ontario, Canada
"I have always been quite pleased with what I have ordered from Replacements, Ltd. Everything has come through with no problem."
K.B., Ontario, Canada
"A fine store to deal with."
M.M., McKinleyville, CA
"I have been purchasing pieces of silverware and flatware for over 20 years with Replacements, Ltd., and I have always been very happy with all the pieces of silverware and flatware that I have received. They are always in beautiful condition. Thanks to Replacements, Ltd., I have been able to obtain silverware and flatware pieces that would be unobtainable, otherwise. Thank you so much for this service. It is wonderful!"
P.B., Saint Augustine, FL
"Great service and company. Replacements, Ltd. was able to identify a broken goblet purchased in Europe over 50 years ago and find a replacement for us. Their warehouse is a "must visit" if you are ever near Greensboro - a fascinating store!"
L.B., Salisbury, VT
"This site is very easy to use and it's easy to find the dishware I want. Customer service is awesome! Replacements, Ltd. is my 'go-to' site for finding replacement dishes for hard to find items!"
I.F., Tomball, TX
"I have always been very pleased with my orders from Replacements. I hope to visit your show room one day. Thank you!"
D.W., Ontario, Canada
"Your staff are superb. Thank you for your prompt assistance in replacing / adding to my discontinued china patterns. At our last dinner party, when my husband knocked over a Waterford goblet which then crashed and broke the guest's bread and butter plate seated beside him, I remained outwardly very calm and inquired if anyone was hurt. I then reached for a sip of wine thinking, note to self, "Call Replacements, Ltd. in the morning."
G.C., Upton, MA
"You do a great job!"
P.O., Warsaw, Poland
W.B., Lees Summit, MO
"This piece of crystal was a lot like another piece, but the representative helping me found the correct piece and it has completed my set. I would be happy for you to use my comments any way you like. It was amazing how you could send such a fragile piece of crystal through the US Post Office and keep it all in one piece. The packaging was phenomenal."
J.P., Chicago, IL
"I think I love you."
R.F., Fairbanks, AK
"I bought this piece because of the specific e mail you sent letting me know you had it in stock. Great service on the phone, fast shipping."
C.G., Sacramento, CA
"I appreciate your existence. How would we ever replace without you?"
J.E., Hillsborough, NC
"The person who helped us was very knowledgeable and helpful in helping us in adding pieces to our china place settings. We learned more about china by the time we left! We were surprised that an additional employee went to a lot of effort to bring out a large number of pieces in our pattern from storage, for us to look at and select from. We felt it was a very customer oriented store. Even though we were there the last hour before they closed, we were never rushed. The main person helping us wrapped all of our dishes very carefully. We also observed that there was positive morale and teamwork amongst the employees, offering assistance to one another when they could and showing courtesy to one another as well."
S.S., Matlacha, FL
"You've been great! Without your help in finding broken, missing, cracked pieces in two different sets of earthenware, we would have been forced to either resort to plastic or set the table with a true hodge-podge mixture. My family truly appreciate you!"
S.D., Roanoke, VA
"I have enjoyed the help of the Replacements staff over the years. Whether it's replacing a missing piece of china or expanding my collection- the attention given by your staff is fantastic. I once visited the Replacements facility and had so much fun exploring room after room each full of gorgeous items! Thank you!"
G.K., Herndon, VA
"Your packaging is excellent. Nothing has ever been broken on arrival. I have both bought and sold fine china through Replacements, Ltd. The personal service is exceptional; everyone I've spoken to is knowledgeable and very helpful. I've been very pleased with the services and the prices. Dealing with this company has been very satisfying-- good experience in all areas."
R.H., Albuquerque, NM
"Thanks for my recent shipments. Your customer service is great! One more teaspoon and I'll be set!! Since my pattern was discontinued in1998, finding you to find what I now desire has been wonderful."
J.R., Stanwood, WA
"You perform a great service!"
D.M., Buchanan, VA
"Your staff is knowledgeable and patient. Shipping is quick and received in excellent condition. Product descriptions are exact. Thanks for your service."
D.L., Providence, RI
"I order from Replacements, Ltd. all the time. It is a fabulous company."
D.R., Fayetteville, GA
"The gal who took my order was wonderful. She helped my choose a treasure that was less than the one I had found!! I have used the covered vegetable bowl (Johnson Bros. Friendly Village) twice since it arrived !! I love the fact I can get china that was made in England !! The best quality as far as I am concerned. Replacements does a great service. I love it when I can visit in person. The museum of beautiful items is THE BEST!!"
K.D., Napa, CA
"Been buying pieces from you for years and have always been satisfied."
J.A., Dunnellon, FL
"Your packing is superb!"
J.L., E Greenbush, NY
"I love my Nikko Christmas plates! I am lucky to have found this website!"
M.W., Bedford, TX
"Love your website and what you have to offer!"
C.A., Ambler, PA
"I've been very impressed on how you kept my request in your computer and notified me when you found my pattern. When I called, your representative knew who I was and why I was calling. Also appreciated another time when I sent you a photograph of my stemware and you were able to identify the pattern so that I could order a replacement. Already gave a rave review to my sister."
M.P., Cocoa, FL
"Great place to shop"
L.C., Warren, RI
"I love your site. It is a lot of fun browsing my patterns and all of the other items you have on the site. Thank you!!"
S.L., Houston, TX
"Easy online order."
I.A., Roanoke, VA
"Very satisfied with purchases I've made before."
G.A., Norfolk, MA
"Love you guys"
L.K., Frisco, TX
"I love Replacements and have enjoyed doing business with them for many, many years."
More Pages of Letters From Our Customers!