Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.E., Plano, TX
"We were very satisfied and extremely grateful to find your company that was able to provide replacement pieces. It is important for you to know that you replace precious memories; not just spoons and forks. I hope you never go out of business. Your service is truly priceless."
M.V., Dallas, TX
"You provide an excellent collections of patterns, great service, friendly personnel in call center and I have been a very pleased customer for 20 years."
B.W., Young, AZ
"You are great, I have used you to finish my china set and buy gifts. I also look up any pattern numbers I find on old china, silverware and stoneware for family and friends. Thank you for being such a great and easy to use resource."
K.K., Rockville, MD
"You are a great service."
G.K., Greensboro, NC
"Replacements, Ltd., is like a Christmas Wonderland. I have visited many retail stores in the last few years and Replacements, Ltd. is the most beautiful store I have ever visited. It is such a great place to shop for that special or missing piece of china or crystal that you need to add to or complete your set. Their customer service skills are also great! They will do everything that can be done to help you find the exact item you are looking for. It is Christmas all year long in Replacements, Ltd. and who doesn't love Christmas?"
A.B., Cincinnati, OH
"What a pleasant experience to find a friendly and efficient staff, who were also kind to our dog. We found great gifts at reasonable prices!"
C.K., British Columbia, Canada
"Very glad to have found this site."
K.M., Springfield, VA
"You guys are great!!!"
R.D., New Cumberland, PA
"Previously ordered items from you and am very satisfied! I am very impressed with the professional and courteous service delivered with every order."
B.G., Alberta, Canada
"The very quick response was welcomed."
S.R., Loma Linda, CA
"My sister has purchased from you and has been very pleased."
B.J., Wilmington, NC
"I've ordered from you before and I'm pleased with your service."
D.D., Wills Point, TX
"So glad I found your site."
M.H., Jacksonville, FL
"I received my order of two 5-piece place settings of stainless pattern, "Karen." I am thrilled! Shipping was fast and my order was complete and in beautiful condition. Can't wait to buy more place settings soon."
A.D., Seminole, FL
"I was extremely impressed in how you packaged my order. There was no doubt it would arrive undamaged by shipping. Thanks for the special care. Your packaging is the best!"
C.F., Clayton, NC
"Every time I am either in the store or on the phone with your company it is an amazing experience. Everyone is always happy and inordinately helpful. Wish I lived closer so that I could work there! Best company in the U.S.!"
B.P., Athens, TX
"Good prices and great customer service."
R.W., Lubbock, TX
"Your service is excellent."
L.U., Montclair, NJ
"I'm a former customer and big fan."
J.F., Sydney, Australia
"Very good web site and service."
M.E.V., Dallas, TX
"Great place to find discontinued items."
K.D., Dorset, OH
"Your web site is amazing in that it lets you easily find needed pieces of china (among many other items) that you never thought you would find. And a big plus is being able to list needed items with you that may not be available now, just to sit back and wait for you to e-mail that you found them for me is wonderful!!"
G.J., Ontario, Canada
"You have a good site. The articles are very well described, with enough pictures and the buyer does not have to wonder what he might receive."
L.F., Victoria, Australia
"Good site, easy to follow, good information, thanks!"
D.S., Sun City West, AZ
"Great website for those things that need replacing."
D.C., Mountain Home, AR
"I appreciate the quick delivery and very courteous staff. In addition I would like to say that I searched for this Holly pattern for many years, but was not searching for the correct name. Once I found it on the Replacements website, I was delighted that I could continue to add to the set that I started many years ago."
H.W., Littleton, CO
"Love your store."
S.W., Poulsbo, WA
"I am so glad you exist."
S.Y., Jeffersonville, OH
"I have done business with you before and you guys are great!"
J.W., Honolulu, HI
"You folks are terrific. So glad I found you."
L.H., Murrels Inlet, SC
I was pleased with the service and product. I received my plate quickly. In addition, I might add that anytime I am visiting friends in the area, I always stop by to look around. I always end up buying something. I love the store! Everyone is so friendly and helpful whether on the phone or in person."
Z.T., Kingwood, TX
"It is a great feature that you notify customers when wanted items become available. The breakable items are always well packed. Your service is consistently wonderful and your staff has great social skills."
R.L., Lake Bluff, IL
"Thanks for being a resource."
B.S., Durham, NC
"BEST STORE EVER! I found all of the missing pieces of silverware that I had inherited from my Grandmother and expanded that collection. My sister found many additional pieces to the dishes she too inherited from our Grandmother and dearly loves. I recently found some matching crystal cordial cups to replace those that had been broken over the years. Plus it is a great store to wander around in for an afternoon and just window shop. I plan to take your regularly offered tour during my next visit. You have so many unique Christmas items that I will make it my go to store for the holidays. In addition to enjoying visiting the store you have made shopping online so convenient, easy and fun. LOVE IT!"
T.B., Herrin, IL
"I'm completely satisfied with your company, product and service...I am delighted to have these wonderfully beautiful vintage dishes that make me smile every single time I have a meal with them. Thank you."
C.R., Ashland, KY
"What a joy it has been to be able to have a company such as Replacements that enables me to find missing pieces of my Grandmother's sterling silverware. It means so much to me. Thank you for such great service over the years. I truly love this site."
W.S., Joplin, MO
"So excited to find your site and my pattern."
D.M., Charlotte, NC
"Super service, both from mail order and store. I plan to make a return trip with friends soon. Thanks!"
D.H., Downington, PA
"Keep up the great work you're doing!!"
C.L., San Mateo, CA
"Thrilled to know you exist!"
More Pages of Letters From Our Customers!