Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.K., Omak, WA
"ALWAYS a top rate experience (contacting Replacements by phone)! Please don't ever let that change. Nice to have a few wonderful things to rely on in life!!"
V.M., Tuckahoe, NY
"I have been buying from Replacements for years, and I know others who do also. I have recommended you for your excellent quality of service and reliability. I know that items are described fairly- sometimes I do need extra information about the condition and so am glad to have helpful service representatives on the phone who will look into my questions and advise me fairly. I'm also glad for your shipping promotion, which makes it more affordable to buy. When I inquired about rare or vintage pieces, even ones previously unknown to Replacements, my requests were kept on file and I was notified when they were found even if it took months to locate."
R.S., Boca Raton, FL
"Your staff was so warm and helpful making our long ride worthwhile. The facility is amazing and I am so impressed with the efficiency of your whole operation."
C.W., Allentown, PA
"Replacements is always top notch with service: genuine folks with good information and courtesy."
D.B., Germantown, MD
"I have found many pieces on your site."
K.L., British Columbia, Canada
"I just wanted to let you know that I've always had wonderful service from Replacements.com. When I accidently break one of my pieces, I just phone you for a replacement and everything else is taken care of. Thanks Replacements.com."
P.K., Hillsboro, OR
"What a great site! I lost two lids during a move and need to replace them."
C.B., Sanford, NC
"Your staff is always helpful and very knowledgeable. Your inventory is outstanding! We just enjoy visiting your showroom."
M.A., Minneapolis, MN
"Helpful website and phone contact."
S.R., Safety Harbor, FL
"Thank you for your good business."
S.C., Bellingham, WA
"So happy I found your site. My daughter chose this pattern for her up coming marriage. So happy I will be able to help fill her table. Nothing more special than family get togethers, and this special china will help make wonderful memories."
C.S., Naperville, IL
"I always enjoy coming to your store when I am in the area. You have such a large inventory of items. I have purchased here over the years and have yet to find another store who can offer what you do."
L.Y., Clarks Summit, PA
"I have listed other items with you for years and appreciate your service."
A.C., Ontario, Canada
"I have ordered china from you on 2 occasions and have been very pleased with delivery. All the china was in excellent condition. It was a great relief to be able to find replacements for my Minton, which has not been made since 1997, as I have a complete dinner set for 12."
M.S., Richmond, KY
"Love your prices!"
M.T., Ontario, Canada
"Thanks for your continued service."
C.M., Pensacola, FL
"So happy to find replacements for my beautiful dishes."
S.H., Belton, MO
"Fantastic service. Thank you."
M.G., Atlanta, GA
"I enjoy your email ads every week."
L.G., Saint Louis, MO
"A great idea and business!"
L.R., Belvedere Tiburon, CA
"Great service! You have found things before for me."
F.F., Swampscott, MA
"Great site. Have had lots of luck!"
M.K., Shelter Island, NY
"Your business is of great service!"
J.B., Greensboro, NC
J.B., Greenville, NC
"I absolutely adore beautiful china and have several sets to prove that fact. I think you provide a wonderful service for those of us who have discontinued patterns. My daughter-in-law completed a set of china at Replacements by phone last December and picked it up on their way back to Charlotte from my home in Eastern North Carolina. My 21-year-old grandson was very impressed with your business and made this statement: "Wow, why can't I think of a good idea like this to start a business of my own" So, you see, you have set a great example for young people. I look forward to doing business with you in the future."
C.D., Phoenix, AZ
"Love this pattern and your prices."
P.S., Colorado Springs, CO
"I love this website. I have utilized your services for many years and had a great deal of success in finding pieces I am looking for. I also love to browse the site to see all of the interesting patterns. I plan to continue using your site."
M.E., Raleigh, NC
"I've used you before and really appreciate the way you conduct business. I had some china which was broken by professional movers. I used Replacements, Ltd. to price the damaged china for mover replacement and to purchase the piece of china as replacement."
M.H., Roseburg, OR
"Very nice and useful site - glad I found you!"
J.H., Mansfield, OH
"Have always found information I needed at Replacements, Ltd."
M.L., Lakeland, FL
"A place where I can always find missing pieces."
M.E., Morgan Hill, CA
S.C., Roseville, MI
"It is so nice to know there is a company and website that can replace some of my Waterford and other fine pieces if they should break. I have already replaced some crystal cordial glasses and was very happy. I will recommend to others."
S.C., Manchester, CT
"Your service has always been very helpful in the past. Thank you for a wonderful service."
D.B., Washington, DC
"I remember my mom using this site and loving it. I totally forgot about it until recently when I decided to buy new dishes. I loved my old ones but some were missing and/or chipped. I remembered the site and was shocked to see that my dishes were available after having them over 25 years. Immediately, I cancelled the order for my new dishes and am happily replacing my old ones. I am also going to surprise my sister and add to her collection of china that she loves. Your company is the best and so easy to work with. Thank you!!"
M.O., Glen Ellyn, IL
"One of the replacements that I ordered is an old pattern and I wanted to know what to expect as far as the condition was concerned. Was extremely pleased with the results. Your staff has always been most courteous and helpful. I am pleased that I have a company to refer to when I need replacement services. Thank you."
L.G., Punta Gorda, FL
"I had ordered 2 extra dinner plates last year. Last night the dog dumped out the dishwasher tray and broke 2 plates! Very happy with the service you provide-hope you can help me again!"
B.M., Montclair, NJ
"I am a long time customer and have always been pleased with your service."
N.S., Westminster, MD
"Great to deal with when obtaining discontinued items. Thanks for your service."
V.G., Oregon, WI
"Wonderful site! I have been buying from you for years and I have always been satisfied."
More Pages of Letters From Our Customers!