Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.W., Metamora, IL
"Your service is amazing to me!"
E.S., Ridgefield, WA
"You share an enormous amount of information and you have it organized in a logical, easy to find and use fashion."
M.D., Ooltewah, TN
"Just a big thank you! Helped me to get my Mom's stainless set completed. She loved it so much and I wanted to keep it and use it."
B.S., Farmington, MI
"Love this company! We have used Replacements for over 10 years with 100% satisfaction."
D.H., Ontario, Canada
"I appreciate your efficiency so much. Everything was done in perfect order, with kindness and care."
M.J.R., Wellington, New Zealand
"I have been very satisfied with the service I have received from replacements.com every time I have purchased something. I first bought from you when we were living in Saudi Arabia, and later when we were back in New Zealand. I am impressed that the packaging and delivery is of such a high standard, and each time I have spoken to your customer service people I have had excellent friendly service. Many thanks for providing such a great service to us and for always having the china in our favorite pattern."
D.M., Thomasville, NC
"Every employee I've ever dealt with has been very pleasant, and most informative. They all seem to know their merchandise. Your inventory & computer system are fabulous. I always enjoy visiting (and purchasing) items at your showroom."
K.T., Pontotoc, MS
"Thank you for your diligent attention to your customers' requests. Your expertise is much appreciated!"
S.T., Titusville, FL
"Employees were friendly. The showroom was wonderful. Loved the presentation of all the dishes and the display cases were WOW! Thank you for a good experience."
S.E., Manville, RI
"Wonderful store with very pleasant and professional staff. Thank you."
M.R., Miami Loakes, FL
"I love your patterns and quality."
L.W., British Columbia, Canada
"A wonderful service"
M.R., Newark, DE
"Excellent customer service- very accommodating and seem to have pride in their company and fine products."
L.T., Plantation, FL
"Nice to know I can get replacement pieces if necessary."
J.A., Pittsburgh, PA
"Each of the several transactions I have had with Replacements was handled in a timely and a professional manner."
K.W., Eau Claire, WI
"This is a wonderful service."
J.T., Hampden, ME
R.W., Ruston, LA
"A wonderful organization!"
N.W., Charlotte, NC
"Love your website"
R.K., Manitoba, Canada
"I keep coming back to order because I am consistently satisfied with the quality of the products that I am purchasing."
D.K., Morganton, NC
"All the sales associates and the greeter were very friendly and welcoming. My daughter enjoyed our visit at you facility. And I am have some silver plate re-silvered that use to belong to my mother. So looking forward to seeing it in good shape to be used at family gatherings."
B.D., Ontario, Canada
"When I call your customer service agents are very friendly and helpful. Thanks for taking the personal touch."
D.C., Ontario, Canada
"Great service at my disposal."
C.F., Barrington, IL
"You have a very good web page."
P.C., Samford Valley, Australia
"Your systems are extraordinary. My children are constantly in awe of my lack of computer capacity in all of its facets, yet I can easily navigate the Replacements site and quickly find whatever I want. Ordering was a dream... so quick and stress free! Perhaps you could go over and give Amazon a few pointers!!! Congratulations and best wishes."
B.R., West Lafayette, IN
"Your customer service was very helpful, pleasant. It is always better to talk with a person than with a computer, or automated."
J.H., Richardson, TX
"Have ordered replacement china and crystal for years. Always very pleased. Had been informed years ago that Noritake pattern of our wedding was no longer made or available......until Replacements, Ltd. filled all of the missing or broken pieces!"
K.C., Jackson, TN
"I have consistently had good experiences with merchandise ordered and prompt shipping."
H.V., Melbourne, Australia
"Your business is a great help."
R.G., San Jose, CA
"Love your site!"
J.D., West Hartford, CT
"Keep up the great service, thanks!"
S.R., Raleigh, NC
"I have been a Replacements customer for years. You have always had fantastic customer service. Your staff is professional, patient, and unfailingly kind and personable. They're a wonderful reflection of a wonderful company. I look forward to continuing to do business with you!"
D.W., Binghamton, NY
"Used your services many, many years ago and was delighted."
P.E., Grand Rapids, MI
"Keep up the good work! I have been able to fill in many pieces for my children over the years--replacements for breakage or need for additional numbers as our family grows. I usually do that as anniversary gift."
L.K., Ontario, Canada
"I am very impressed ... you have helped me find very important items to me on a couple of different occasions ... thank you!!!"
E.C., N Salt Lake, UT
"I have been using Replacements to bring my grandmother's china to a full service. I am so grateful for the great customer service and reasonable prices of the replacement pieces."
G.G., Sidney, MT
"Always wonderful products, have ordered before."
B.K., Tucson, AZ
"Replacements, Ltd. provides a wonderful service. The identification of unknown patterns and the providing of a source of additional pieces in those patterns are very much appreciated. I have purchased pieces of my family's numerous china and stoneware patterns for decades and always with the confidence that I'll be receiving quality product and customer service. Other family members shop on-line with you as well as stop by your store. Some folks may think that this is a paid advertisement. I can assure them that it is not. Replacements, Ltd. has been very helpful and I appreciate what they do."
J.G., Jericho, NY
"Love your company"
G.S., Nazareth, MI
"Prompt reply - great service"
More Pages of Letters From Our Customers!