Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.J., Malvern, PA
"Love you guys!! You always have what I need. You have such quality product at exceptional prices , why shop anywhere else?!! If a piece is out of stock, it will only be a few days. Customer Service sends an email when it's back in stock so I don't have to keep checking - nice touch. Replacements can even find 'hard to find' pieces so my pattern has pieces that I wouldn't have otherwise. I don't know how you do it but keep up the good work !! I tell everyone I know about Replacements, a company that goes way out of their way to provide phenomenal customer service. Thank you!!"
L.K., Omak, WA
"Your sales staff are unbelievable! The personal attention and assistance are unknown to me anywhere else-either dealing by phone or in a brick and mortar store. I think I first heard of Replacements when I found and fell in love with a china "starter" set on eBay-now quite a large set with the help of your store-- about a year ago. I was shocked the very first time I called your company and an actual person (!) answered the phone almost immediately and was knowledgeable (far more than me) not just about your company but about the china itself. I didn't need to be transferred, she was able to help me herself. Each time I've dealt with the people answering the phone, I have had the same wonderful experience, and have now spoken with several different people. The staff will pull pieces from my pattern and personally check the shade of color (which varies in this pattern). They have pulled pieces in other patterns and given me their opinion on how well they go with my pattern. It's been wonderful to be able to put together a large set of Haviland Charm antique china. It's incredibly fun to receive an email letting me know that pieces I need and have been waiting for-and feared I may never find-have arrived at your store! And in the world of corporate abuse, I'm so very happy to be dealing with a company with a strong corporate ethic towards its employees, customers and the community (and animals!). It's affirming to see a company operate this way and be successful at the same time. I can't tell you how happy I am with your store."
C.S., Kansas City, MO
"I got my Lenox china back in 1969. Over the years, I have broken several pieces. You were able to find them for me. You have replaced pieces of my china as well as my crystal. You have also replaced some of my Waterford. In addition to those, you found a double old fashion glass for me out of another pattern. You are now looking for a brandy glass for me. I have no doubt you will find it. Your shipping is excellent. Everything I have ordered came packed very well."
M.S., Lancaster, TX
"Known about and shopped with you for years."
M.P., Everett, WA
P.M., St. Louis, MO
"Excellent service over many years."
G.D., Bryant, AR
"I have used this site before with good results."
M.L., Bethesda, MD
"Your 'purpose' statement ("we create, honor, and preserve traditions...") made it easier to sell some of "my" cherished memories. I figure you will unite pieces with people who will continue their traditions and appreciation for something now less treasured by others."
A.W., McKinney, TX
"I have ordered before and love it."
D.S., Ojai, CA
"I searched the internet high and low to look for my Sango China "Monterey" and Replacements, Ltd. was the only one that actually had all the listings and beautiful pictures of my China. This site is beyond informative and very easy to use. Keep up the great work!!"
R.L., Oceanside, CA
"I have used you in the past with good results and the follow through on requests for difficult to find items, is excellent."
A.W., Montgomery, TX
"Your website isn't only great for ID of patterns, but a trove of information not just for the novice, but I can imagine Replacements.com, is a trusty reference guide for collectors and dealers alike. I think most would agree you've got yourself an awesome site."
V.C., Portland, OR
"I have done business with you before and was very pleased with the service."
M.S., Jamaica, NY
"You are an invaluable resource. I have been able to supplement my favorite pattern with beautiful serving pieces I did not previously know existed."
A.B., Kinston, NC
"Very well organized for selling items to you. A pleasurable experience."
P.M., Naples, FL
"I have been a happy customer for many, many years. Good product source, good website, and good personal service when needed."
G.W., Enid, OK
"Very efficient when ordering from you by telephone. Even though you were out of stock of our dinnerware you kept us informed as to the status of our order and when you received the new stock of the plates we ordered. You also informed us to when we could expect to receive shipment of our order and who would deliver it."
J.H., Marshall, NC
"Your store is a 'rest stop' for us on our way to and from Raleigh to see our grandchildren. The dogs can really run and work off energy and I can enjoy your merchandise and pick up yet another plate, cup or whatever I fancy. Thank you!"
M.B., Enfield, CT
"I love you guys!!!"
M.G., Greensboro, NC
"As an older person, I don't buy much anymore, but it's always a treat to take out of town guests to your store, or even just to go and look on my own."
C.E., Palo Alto, CA
"You've always been a great help for previous china needs. Keep up the good work."
C.F., Solon, OH
"Thankfully there is a company such as yours that people are able to replace beloved broken china pieces. It is very upsetting to break a piece of china that you have had for a long time, especially to ruin a complete set of china. Yours sales associates are very helpful. I think I first saw your ad in the back of Good Housekeeping Magazine years ago. So I am grateful to be able to replace broken china pieces thru your company. Thank you for all your company does!"
J.R., Simi Valley, CA
"Your service is excellent and I have recommended your company to several of my friend."
K.D., Carmichael, CA
"I consider your personnel to be very polite and helpful. I like their attitude and good manners. I use the telephone because I sometimes have a request (delayed shipping, question re condition, type of shipping, etc.)"
R.E.S., Apex, NC
"Made my living as a Machinery and Equipment Appraiser for 18 years and watching your people work brought back good memories. Your crew looked every item up, checked over the item, and gave a real price for that item. There are other items that I can't bring myself to throw out but bringing them to you so that other generations may enjoy them is a realistic possibility. It was a spectacular experience and I will be back. Thank you!"
A.H., Thomasville, NC
"Replacements Ltd. is my all-time favorite store. I would love to give the tours there. I absolutely love crystal, china, and silver. It's like being in heaven! I am a regular!"
E.S., Greensboro, NC
"Thanks for your great help and service. I enjoy coming by and browsing."
L.M., Boise, ID
"Very happy with your prompt service. Thank you."
C.H., Glenmont, NY
D.D., Pine Bush, NY
"I've been to your store, very nice."
V.J., Saint Paul, MN
"You have a very good service that I have used more than once."
C.M., Overland Park, KS
"Your service is very valuable to me and other. It is too difficult to hit the road searching for what I need."
P.B., Apalachin, NY
"Great site! Love it!"
M.H., Ellicott City, MD
"I like your web site. I like your service. I like your customer service. I'm glad I can order what I need."
S.H., Peabody, MA
"From my first phone call, to arriving at your business from Massachusetts, my husband and I were very impressed with the polite, positive, courteous, professional manner in which everyone treated us. Your employee suggested that we go to the store/museum while we were waiting. It is incredibly impressive! It was fun to see everything that you buy. I will go home and start opening the boxes that have remained packed for years since our last move. My motto: Living with less makes life so much more fun! I look forward to bringing many more items to you. We were extremely impressed the furniture holding these items. Thank you for a great, positive experience. We really enjoyed looking all the letters, awards, and newspaper articles with regard to the owner. It is wonderful to do business with a company/owner that does so much for others. This is exactly the type of company we enjoy doing business with. Thank you for a very positive experience."
F.C., Hastings, NE
"I've purchased numerous items from Replacements (china and flatware) and know I can trust in the company's merchandise quality grading system. Calls to customer service staff for additional information on particular items always have been met with courtesy and a willingness to do whatever is necessary to provide the information wanted. Pricing is fair. I also appreciate the company newsletter, my personal pattern updates and the fun of reading about the employees' pets!"
M.B., Fort Collins, CO
"Your site is well organized with great detailed information. Replacements.com knows and cares about what the customer needs."
C.S., Hollis, NH
"You have without a doubt one of the finest and most automated order processing systems that I have ever had the pleasure to experience. Your telephone support team has a wealth of information in front of them as soon as they answer the telephone. They are the finest group that I have ever worked with. I would like to add, how pleased I am with Replacements, Ltd. Find This for Me process. There was one plate that we needed that was not immediately available. Using Find This for Me, I was notified within days of the plate being available. I was actually notified twice, the first time I did not respond before the plate was sold, but received another notice that I was able to respond to. Additionally, Replacements, Ltd. prices are extremely competitive and the packaging used certainly insures safe arrival of the goods."
D.W., Saratoga Springs, NY
"It has been a pleasure to have had a relationship with Replacements for close to 20 years. In all that time and with so many transactions, I cannot recall even one moment when I was not treated with kindness and knowledge. Bob and his incredible "family" have made it possible for me to replace precious china, silver and crystal that belonged to my mother, and had been chipped or lost through a lifetime of use and loss. They enabled me to treasure my memories of our family dinners, parties and gatherings, and pass those memories on to my own children! I feel that everyone at Replacements is present at all my parties!"
K.D., Grants Pass, OR
"I love this site because they have any thing you need to complete a pattern of china, flatware, crystal and whatever. They are prompt with there shipping and are just all and all a very well managed site. They have a way of making you feel good about their/your replacements."
More Pages of Letters From Our Customers!