Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.P., Brockton, MA
"Current customer, very happy with all Ive purchased."
R.R., Waco, TX
"You have a great company! I have ordered from you several times and each time got very good service. It is wonderful to find replacement items for china, crystal, and other sets SO EASILY! MANY THANKS for your super service."
M.W., Austin, TX
"Love this site!"
D.O., Towson, MD
"Thank you for a wonderful business!"
D.D., Sharpsburg, GA
"I've relied on Replacements, Ltd. for years to be my "go-to" group as leaders and standard-setters in the industry. I've ordered a wide array of china from Replacements.com, with some pieces dating back to the 1920s. On one occasion, the sales representative put me on hold while she personally went to the warehouse to find what I wanted so I could be assured of getting the exact piece I was looking for. I feel that I am valued as a customer in that regard, and, although most purchases don't require the amount of detailed attention given me for the specific need of that particular transaction, I believe that every transaction I've made with Replacement.com is given a high level of behind-the-scenes care. For this, and related reasons, I love the work that you do. Thanks."
S.S., Tulsa, OK
"I have purchased several items from your company over a period of years and have always been pleased with the prompt delivery. Also the packaging is always very good - nothing has ever been broken."
M.C., Willow Spring, NC
"Love your site"
N.G., Davidsonville, MD
"Great resource for replacing broken or missing items. Costs commiserate with the rarity of the item; never over-priced. Excellent attention to packaging details. Everything I have ordered arrives quickly and in perfect condition as described on the site."
L.F., Iowa City, IA
"Your representatives always provide the help I need, whether I'm buying something or inquiring about selling something to you. It's wonderful beyond words to be able to add pieces to existing sets that are no longer being manufactured. You have an astounding variety and number of patterns. Even when I'm not planning of buying something, I can happily spend time just cruising your web site, looking at all of the beautiful patterns, from dishes to glasses to flatware and decorative pieces."
J.W., Ontario, Canada
"Generally, an excellent experience. Your phone people were genuinely interested in taking care of me; delivery was well ahead of schedule; everything delivered was top quality and exactly what was expected."
B.H., New York, NY
"Your staff have the great combination of being both friendly and knowledgeable. Always enjoy talking to and ordering from your company."
M.M., Greenville, SC
"The best service I've had from a business I've had in years. Helpful and charming people make for comfortable conversation and their efficiency produced a successful outcome."
J.J., Rotorua, New Zealand
"Service and products are wonderful"
C.W., Manitoba, Canada
"I love shopping for china on your site!"
S.R., Hedgesville, WV
"I have ordered from you several times and have been pleased with the results."
K.A., Oviedo, FL
"I have been a customer of yours for years - love you all."
C.P., Las Cruces, NM
"Thank you for the quick, safe delivery of my recent items!"
S.D., Newtown Square, PA
"Love that I can still get replacement pieces that have been discontinued."
P.A., Huntington Station, NY
K.H., Monroe, CT
"Very happy with service."
B.G., Sunnyvale, CA
"I love your store."
E.B., Luray, VA
"I am a return customer and am so thankful you have this wonderful service."
A.S., Tucson, AZ
"Thank you for providing this service!"
A.M., Rochester, NY
"Excellent customer care by your representative. I appreciate the fact that she requested the piece I was interested in to be sent to her for inspection before shipping it to me. She called me and described the imperfections to me. I actually decided against the piece with slight imperfections and ordered the first quality piece instead. She saved me the time and energy of receiving something I would have likely been disappointed in and would have to return. I am completely satisfied with my purchase and didn't have to return anything. Thank you for making customer service your priority!"
J.D., San Clemente, CA
"I love your service and I am like a little kid when I received my china and I may say that you have helped me a lot. Love doing business with you."
A.C., Vero Beach, FL
"I have 2 complete sets of china because of your company. I am working on a third, all different patterns of course. I have been dealing with your company for over 20 years and have never been disappointed."
M.M., East Aurora, NY
"Replacements.com is a fantastic service. You have the most comprehensive inventory that I have ever seen on line and your "we will find it for you" service is a great benefit. We immediately recommend your service to our friends, but to your credit, most of them already know about your service. Keep up the good work.....and inventory."
P.B., Bexhill on Sea, England
"Your service on my first purchase was really first rate! every step of the process from first looking at your web-site to receiving my order was exemplary. Thank you!"
J.L., Lewiston, ID
"I have ordered from you many times and have been very satisfied."
C.C., Stoneham, MA
"I always use Replacement.com when I am looking for pieces. Very easy and convenient."
B.V., Ontario, Canada
"My order arrived and exceeded expectations. Thank you."
J.N., Dumont, NJ
"I have shopped here before with great success."
C.G., Bonita Springs, FL
"Very helpful and pleasant experience."
A.S., San Antonio, TX
"I've placed several orders with "Replacements" and have never had a problem. Quite the contrary. Items have been delivered quickly and very well packed. When I've needed direct phone contact with a representative, I've found all of them to be friendly, helpful and professional. There is absolutely no reason for anyone to hesitate doing business with this company. I look forward to receiving my latest order and thank Replacements for outstanding customer service."
B.S., Rock Port, MO
"Continue with your honesty and professional way you handle the business."
M.B., Brooklyn, NY
"It was a pleasure dealing with Replacements."
B.M., Sun City West, AZ
"You have always been very helpful, generally have the items I am looking for and send them very quickly. I really like your company and the service you provide!"
M.P., Greensville, SC
"The customer service department was wonderful and very polite and professional. It was a great experience. Thank you for your service."
D.K., Streamwood, IL
"Your success in locating one plate in a 12 piece collection was great."
J.B., Towson, MD
"Your employees are the best! Polite, Helpful, Friendly, and most of all so willing to help with any question you may have. They all seem to love their job, that is a credit to Management."
More Pages of Letters From Our Customers!