Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.R., Newark, DE
"Excellent customer service- very accommodating and seem to have pride in their company and fine products."
L.T., Plantation, FL
"Nice to know I can get replacement pieces if necessary."
J.A., Pittsburgh, PA
"Each of the several transactions I have had with Replacements was handled in a timely and a professional manner."
K.W., Eau Claire, WI
"This is a wonderful service."
J.T., Hampden, ME
R.W., Ruston, LA
"A wonderful organization!"
N.W., Charlotte, NC
"Love your website"
R.K., Manitoba, Canada
"I keep coming back to order because I am consistently satisfied with the quality of the products that I am purchasing."
D.K., Morganton, NC
"All the sales associates and the greeter were very friendly and welcoming. My daughter enjoyed our visit at you facility. And I am have some silver plate re-silvered that use to belong to my mother. So looking forward to seeing it in good shape to be used at family gatherings."
B.D., Ontario, Canada
"When I call your customer service agents are very friendly and helpful. Thanks for taking the personal touch."
D.C., Ontario, Canada
"Great service at my disposal."
C.F., Barrington, IL
"You have a very good web page."
P.C., Samford Valley, Australia
"Your systems are extraordinary. My children are constantly in awe of my lack of computer capacity in all of its facets, yet I can easily navigate the Replacements site and quickly find whatever I want. Ordering was a dream... so quick and stress free! Perhaps you could go over and give Amazon a few pointers!!! Congratulations and best wishes."
B.R., West Lafayette, IN
"Your customer service was very helpful, pleasant. It is always better to talk with a person than with a computer, or automated."
J.H., Richardson, TX
"Have ordered replacement china and crystal for years. Always very pleased. Had been informed years ago that Noritake pattern of our wedding was no longer made or available......until Replacements, Ltd. filled all of the missing or broken pieces!"
K.C., Jackson, TN
"I have consistently had good experiences with merchandise ordered and prompt shipping."
H.V., Melbourne, Australia
"Your business is a great help."
R.G., San Jose, CA
"Love your site!"
J.D., West Hartford, CT
"Keep up the great service, thanks!"
S.R., Raleigh, NC
"I have been a Replacements customer for years. You have always had fantastic customer service. Your staff is professional, patient, and unfailingly kind and personable. They're a wonderful reflection of a wonderful company. I look forward to continuing to do business with you!"
D.W., Binghamton, NY
"Used your services many, many years ago and was delighted."
P.E., Grand Rapids, MI
"Keep up the good work! I have been able to fill in many pieces for my children over the years--replacements for breakage or need for additional numbers as our family grows. I usually do that as anniversary gift."
L.K., Ontario, Canada
"I am very impressed ... you have helped me find very important items to me on a couple of different occasions ... thank you!!!"
E.C., N Salt Lake, UT
"I have been using Replacements to bring my grandmother's china to a full service. I am so grateful for the great customer service and reasonable prices of the replacement pieces."
G.G., Sidney, MT
"Always wonderful products, have ordered before."
B.K., Tucson, AZ
"Replacements, Ltd. provides a wonderful service. The identification of unknown patterns and the providing of a source of additional pieces in those patterns are very much appreciated. I have purchased pieces of my family's numerous china and stoneware patterns for decades and always with the confidence that I'll be receiving quality product and customer service. Other family members shop on-line with you as well as stop by your store. Some folks may think that this is a paid advertisement. I can assure them that it is not. Replacements, Ltd. has been very helpful and I appreciate what they do."
J.G., Jericho, NY
"Love your company"
G.S., Nazareth, MI
"Prompt reply - great service"
M.L., Erving, MA
"I love your website and the opportunity to get more of my dishes after they have been discontinued."
D.M., Surprise, AZ
"I would like other people to know just what a wide variety of items you carry, the great service and the marvelous packing. I have purchased a lot through you all and have NEVER had anything broken or otherwise damaged."
J.G., Cathedral City, CA
"Many people have things in their homes that they either purchased themselves or were given to them as gifts and these items have a special meaning to some folks. It is great to know that there is a place to go to if one of our treasured pieces either is damaged or lost and most likely be replaced via Replacements."
D.S., Canton, MI
"Any time I cannot locate an item, I check with your website. If it is not available, Replacements finds it for me with the cost of a replacement. Great website/company to deal with!"
I.J., Elyria, OH
"I have inherited my Grandmother's and my Mother's dish patterns and have registered both patterns to replace missing pieces; I want to pass these sentimental priceless sets to my daughter and granddaughter. Replacements, Ltd. allows the family legacy to carry for generations."
V.L., Bloomburg, PA
"Have ordered before and items received were wonderful. Thank you!!!"
A.F., Urbana, IL
"Continue to do what you are doing. The service representative I spoke with was very helpful, professional and it was a pleasure to transact business with her."
M.T., Thomaston, GA
"I have used your company over the years and have always been so pleased with your products and service."
J.K., Wichita, KS
"Over the years I have purchased several items from Replacements and have always been very satisfied with the items, no hidden surprises when it arrives. Your customer service team is superior at helping the customer with any issue which may arise."
D.P., Montville, CT
"Love that you let dogs come to work with their owners - all businesses should allow this!"
C.V., Highland Falls, NY
"I have been using your wonderful company for thirty years. I really love finding missing pieces of family china without leaving my home. The people who answer the phone are always helpful and the pieces of china always arrive in perfect condition."
C.A., Pearland, TX
"Love your company, representatives, service, price, shipping and packing-- just everything. Nowadays it is hard to find service and help like you seem to have put together. Thank you for all your help and service. I'll be back."
More Pages of Letters From Our Customers!