Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.S., Roanoke, VA
"I have always been completely satisfied with your customer service and merchandise that I have purchased for many years. I really enjoyed a tour I took there a few years ago."
V.S., Greer, SC
"In 2004 we were traveling and there was a sign advertising your store. I was so excited and even though it was a few miles out of our way, my husband was happy to take me there. I couldn't believe my eyes when I walked in and saw such beauty.... We were there a few hours and went home with some beautiful china. It is my desire to visit again someday. Thank you so very much for making these wonderful things available to us."
N.D., Akron, OH
"Thrilled to have found your site to get this item replacement."
P.D., Sands Point, NY
"You replace the irreplaceable."
G.M., Oklahoma City, OK
"Love your site"
L.P., Ridgeway, VA
"Have been a customer since the beginning. Love Replacements."
T.B., Magnolia, TX
"I've bought several pieces of my china through you and have been very happy with what I received."
G.C., Tacoma, WA
"The person who took my call was very helpful in suggesting a manufacturer and pattern that was just right and that I could afford."
J.R., Ontario, Canada
"I was very impressed with the quality of your packaging and the way my china was packed for shipment - very professionally done! My china arrived without a scratch and is beautiful! It is so good to see a company that cares about client happiness!"
F.H., Chapel Hill, NC
"It was very impressive to see that the best service could be offer, in such a relax and friendly environment. I have already started talking to my friends about it. I enjoyed very much everybody that I came in contact with. Good work."
B.G., Johnstown, CO
"Used your service previously and was very satisfied."
D.B., British Columbia, Canada
"Love your service"
C.W., Burnside, IL
"Glad to know you are in business!"
B.H., Breckenridge, CO
"Thank you for offering this service."
A.U., Seattle, WA
"Over the last 14 years, I have purchased china 2 or 3 times and also a wall clock in one of the patterns. Each time the merchandise came expertly packed and in great shape. I have been very satisfied, and will not hesitate to order from you again as the need arises."
M.R., Shreveport, LA
"Our vacation in NC included a stop at your store and a stop at furniture stores in High Point. Both experiences were terrific, sales personnel knowledgeable and helpful, and we have come home with treasures which we will enjoy for years to come. Many thanks!"
L.R., Chatsworth, CA
"Great site. Love that you have the old things that no one else has."
D.H., McAlester, OK
"I am just thrilled that I found someone who had the dishes I wanted. I have searched for over eight years and just found them on your site! I say it is wonderful that you do such a wonderful job, thank you."
J.S., Dallas, TX
"Really neat concept and business."
P.N., Charlotte, NC
"I tell everyone about your company - we recently had a visit from my husband's cousin and she did not know about your company and within minutes she had your web site up on her computer and found the silver and china patterns that she needed."
J.S., Cordova, TN
"Have used you several times in the past and was very happy with my transactions."
B.L., Maple Shade, NJ
"Love your prices and service."
M.B., Milwaukee, WI
I have ordered replacements for my mom's (now my) good china from you. Very happy with your service. I am now ordering some replacement pieces for my discontinued Pfaltzgraff Grapevine pattern. This is my everyday tableware. I was so disappointed when this pattern was discontinued. But I was happy to see I could replace my broken pieces. I see you also carry the pattern I have at our vacation, future retirement home. Next time we go to Northern Wisconsin I will have to make notes as to what I need to replace in that pattern. Thank you for your great service."
G.M., Jefferson, WI
"Have had more than excellent service with previous orders!"
L.B., Westborough, MA
"This is the best place to find missing pieces of china. I was very impressed with all of the people with whom I've had contact. Your facility is also very impressive. I enjoyed the tour we took very much. Thank you."
B.W., Lewes, DE
"Love your service!"
V.P., Breckenridge, CO
R.B., Ontario, Canada
"We have enjoyed our business with your company."
E.B., Gruver, TX
"Love your website, wish I could visit the store!"
C.B., Glen Ellyn, IL
"First my mother, and then myself, have been purchasing silver and china through Replacements for over 30 years. Love the service and what a great way for ladies to complete their sets, or start new ones!"
C.W., Manchester, CT
"Great service to buyers."
B.B., British Columbia, Canada
"We have found china on your site before and were happy with the purchase."
F.R., Cedar Bluff, VA
"Very helpful website."
N.K., Colorado Springs, CO
"I have used your site to replace pieces that have been broken and are no longer produced. I have also looked to your site to complete sets of China and dish ware patterns that have been passed down or purchased at Estate sales. This enables me to own/maintain a piece of history. My family gathers around the table nightly and our conversations are the best! Thank you for your role in laying out a beautiful table for my family to sit down to!"
M.A., Montgomery Village, MD
"We happened to be in the area and I was interested in seeing the facility so we stopped in. I was very happy that I did and found it a wonderful experience. The staff was very helpful, and the tour was well worth the time."
R.H., Rancho Santa Fe, CA
"I enjoy speaking with your representatives on the phone for details and the latest information. They are very polite and knowledgeable."
T.R., Elk Grove Village, IL
"I had been searching over the internet for several years for my discontinued pattern and how excited I was to see that your company would offer it when it became available. When I received the email that my pieces were available, I called immediately and received my product, again in perfect condition, within 3 days. The order received was exactly as promised, fast service and every piece in perfect condition. We couldn't be happier and will definitely order again!"
L.D., Fairfax, VA
"I love the selection and the website is fantastic and easy to use. The registry feature I find very helpful for my patterns and those of my mother and sister."
M.K., Colchester, VT
"I have visited your shop and have been able to get pieces in my mother's Syracuse pattern in the past. Thank you for your help!"
S.C., Greenville, SC
"I didn't know you also sold new items and did repairs. I will recommend Replacements to friends and family."
More Pages of Letters From Our Customers!