Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.G., Chicago, IL
"Thank you for making these searches easier!"
D.G., Austin, TX
"Your shipping department always packs the china I order very, very well and the quality of my 'replacements' has always been excellent."
C.B., Reisterstown, MD
"The folks who take orders over the phone for you are polite, warm, and very helpful. I appreciate the personal touch...that is why I avoid ordering online whenever I can. What is not to like about the gorgeous Southern accents your phone personnel have?! They always make me feel like I'm being welcomed to your site with Southern hospitality."
M.M., Morrisville, NC
"I appreciate having a person to speak to when placing an order. Customer service is very important to me. The personal contact is the reason why I do business with merchants."
R.Z., Des Moines, IA
"Love your monthly newsletter and great service."
J.E., Atlanta, GA
"Over the last 20 years I have used Replacements a number of times! I finished my collection of Nikko "Christmas Traditions" china many years ago (after it was discontinued), thanks to Replacements. I also replaced a broken platter and thrilled my aunt, when she thought it couldn't be replaced. Now I'm working on adding to a Northwood punch bowl set that has been passed down to me from my grandma. The set was discontinued in 1910, so I figured I would never find more cups. Wrong! Replacements identified the pattern and has inventory in stock!! So yes, I LOVE REPLACEMENTS!"
S.W., Alberta, Canada
"The order arrived today in excellent condition as the plates were extremely well packed. The plates themselves are in better condition that I expected actually and I am, therefore, extremely pleased to have placed this order through your company. Thank you so much."
P.L., Ramsey, MN
"This is a great service that you provide and a wonderful business concept. I have told so many people about it already. Its just cool that you can get the things you want to replace and not have to over consume. We all outgrow some of our stuff. I am moving to a warmer climate and don't want to ship all of my stuff. So I have chosen to give some to younger relatives and pass along your website to them so they can fill in the pieces. Its a win win."
C.C., Xenia, OH
"The order was perfect and all pieces arrived safely. Thanks much for your assistance in this matter."
C.B., Haughton, LA
"Replacements.com allowed me to replace missing parts of grandmothers' silver, china and crystal sets so they could be passed on to young brides in our family -- 1940's and 1950's vintage. Everyone is happy -- the brides, the grandparents and the parents. With great hope, I'm now working on completing some very old sets from the turn of the 20th century."
P.L., Gulf Breeze, FL
"Satisfied customer for years."
A.Z., Oxford, MA
"Thanks, always good service."
L.E., Palo Alto, CA
"My association with Replacements has always been outstanding. The customer service is excellent, and the way my selections are packaged have always been perfect. I like very much having my own online database of patterns, just as I appreciate knowing when my patterns are on sale."
A.T., San Diego, CA
"Talking with your rep gave me important additional information about pieces available. This info was not on your website and I was delighted to be able to order what I actually wanted."
L.C., Miami, FL
"Excellent source! Thank you for your kind of business!"
P.M., Ball Ground, GA
"I have bought items from your company in the past!! Always happy with my purchases!"
M.P., Albuquerque, NM
B.C., Clinton, AR
"Very satisfied with your service."
S.D., Malvern, PA
"This was our first visit to your establishment. Overwhelming amount of stock! Awesome!"
G.H., Cupertino, CA
"Actually, I think I did order on the website. I am thrilled that I am able to order replacements and additions to my discontinued line of Corelle dishes. I'm so glad I found the Replacements website. I think the service is great."
L.B., Phoenix, AZ
"I'm an old customer and love you guys."
S.M., Oroville, CA
"Always have just the very best service! Thanks!"
J.R., Tupelo, MS
"I have purchased lots of items from you over the years and am always pleased."
D.R., Grain Valley, MO
"I was very satisfied with the service. The items were carefully packed. I will never worry about future items arriving damaged. Also, I was pleased to see the items look brand new!"
A.H., Alberta, Canada
"I have visited before after stumbling upon you're site and it's the best thing that I have ever done."
A.S., Garden Valley, ID
"Loved my visit there."
R.C., Hot Springs, AR
"Really love your web site."
D.G., Alpha, NJ
"Your website has been an invaluable tool for me. I use Replacements.com to identify, value and date treasures I find. Of course I love browsing your specials and you have replacement pieces for just about everything. Add to that, it is user friendly and you've hit a home run!"
S.M., Cuba, NY
"I inherited a love for antiques, especially china, from my parents. I've collected primarily Irish and American Belleek, as well as Cybis porcelains. The North Carolina Chapter of the Belleek Collectors' Society made a trip to Replacements, Ltd. and it was amazing to see the china organized by maker and pattern, with what appeared to be miles of shelving to house the collections. How wonderful to be able to replace missing items from my mother and grandmother's china. Thank you for the memories."
A.H., Blountville, TN
"I have never had a bad experience with Replacements, Ltd. I am always treated with courtesy and the product quality exceptional."
R.P., Milwaukee, WI
"Love you guys!!!"
T.F., London, UK
"You are a great supplier of discontinued pieces."
A.B., Richardson, TV
"I love this site and will be using wedding gift money to buy my china."
L.R., Kalamunda, Australia
"Your staff have been incredibly helpful. I'm thrilled with your service."
J.S., Ada, MI
"Love my most recent shipment! Top quality, prompt shipment, excellent care in packing."
R.A., Desoto, TX
"Love your shop and service. I really love the service you provide when I received my silver tea/coffee service all cleaned and polished it looked like it was purchased yesterday."
M.O., Austell, GA
"What's impressive about Replacements.com as a company and website are both the vast inventory you keep as well as the ease of accessing the pattern you're searching. The photos that accompany many of your lines really helps to confirm the patterns your searching."
L.L., Quebec, Canada
"It's a thrill to find an item to complete a set. My friend found her exact crystal glasses on your site and I found the perfect match for my dishes. Now we can have a dinner party with our beautiful dishes knowing that if something happens we can find the replacement. This takes a lot of stress out of having the family for dinner and puts the fun back in having a beautiful table to receive family and friends."
B.P., Orlando, FL
"Your staff is always knowledge, professional and very helpful."
E.T., Milledgeville, GA
"I am extremely pleased with the china pieces, the packing, the quick arrival of my order, and your service in general! Thank you very much. I will look forward to ordering from your company in the future."
More Pages of Letters From Our Customers!