Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.S., Berlin, MD
"You do a great job! Any items I have requested, you eventually find, and I appreciate that very much. The order always arrives in good condition, and I have never had a broken piece that I have ordered."
S.D., Edmond, OK
"I received the flatware pieces I ordered and they look wonderful. I am really grateful there is a place I can get replacements and additional pieces of my flatware, china and the like. I did not want to get another entire set of stainless when I still love the set I have. It was what my husband and I registered when we got married 31 years ago. And the quality can hardly be matched with current stainless. The replacement pieces were affordable. The person on the phone was very, very knowledgeable and helpful. I am very happy and will be a repeat customer. Thank you so much!"
K.U., Mars, PA
"Replacements, Ltd. has been so helpful to me over the years."
E.W., Trinity, FL
"Great service and very helpful."
F.M., Granite Falls, NC
"So happy I found your website. Had been wanting the sugar bowl and lid for years as that is the only piece missing from my dishes. Thank you. It arrived in perfect condition."
C.G., Ontario, Canada
"EXCELLENT SERVICE!! I have ordered my china on several occasions from the Replacement.com website and have always received my order in a timely manner and extremely well packaged with no damage whatsoever to any of the pieces. I have since introduced a friend to your website and she tells me that she will order as well since I guaranteed her she would be well looked after."
G.L., North Fort Myers, FL
"Wonderful site. I've been a customer for over 10 years and I'm always amazed at the results of finding what I need."
E.R., Greenville, TX
"I was so excited to find the replacement platter for my daughter that I accidentally broke after Christmas dinner. The customer service rep was courteous, knowledgeable, and helpful. My order was filled timely and I received it within the time frame that was given to me - in fact a day or two earlier!"
J.S., San Gabriel, CA
"Replacements Ltd. is one of the most positive shopping experiences I have ever had. Everyone was friendly and it is easily apparent that Bob Page expects nothing but the finest customer service. Even though I wanted to check out with only 15 minutes until closing time--I had no other opportunity to pick out my gift--the ladies at the counter were so helpful and so gracious. My mother has been a loyal customer since Bob Page started Replacements and I am going to continue this tradition! Thank you so much!"
A.P., Lubbock, TX
"Your telephone operators are always very friendly, courteous, and knowledgeable. Thank you so much."
C.S., Scottsdale, AZ
"I've dealt with you for many transactions. Loved every one of them. Thank you."
J.B., Berkeley, CA
"The rep assisting me knew exactly the item I needed and I had purchased and paid for it in less than 3 minutes. It would have taken a good 30 minutes had I gone on-line to do so. She was very knowledgeable and professional and it was a positive experience all the way around making this purchase."
R.D., Woodbury, MN
"I have ordered replacements from you twice recently and have been completely happy with the plates I'd ordered and with the packing and delivery process. Nice job."
L.M., Tallulah, LA
"Store personnel are a pleasure-very courteous and expert."
N.C., Saint Paul, MN
"A friend told me about Replacements.com. We are both in our 60s, so we were not raised using computers. Your site is WONDERFUL! It was easy to find, easy to use. I am happy to pass on your site to other friends."
B.R., Jefferson Hills, PA
"Wonderful service, great packing and shipping, item in perfect shape."
C.D., Mays Landing, NJ
"Great site. I would love to work for you!"
T.L., Joppa, AL
"I have ordered from Replacements multiple times in recent years and have always gotten excellent service and high quality merchandise at reasonable prices. Thank you!"
K.M., Tampa, FL
Have ordered from you before and so happy with your service. Visited you there in North Carolina and was overwhelmed at the amount of stock you have."
E.S., Cape Coral, FL
"Replacements, Ltd. is very efficient. When I called, I was able to discuss my choices and what I specifically needed. Your representative was very helpful. I was told I would be notified via email when the order was be shipped. Then I knew when to expect it. You have so much helpful information on your site. I enjoy browsing. Also your offer of free shipping on orders over $150 helped my budget. Thank you."
K.L., Valdese, NC
"I was in the store less than 10 minutes from the moment I walked in the door. I was on my way to an appointment so I appreciated the speedy transaction. The individual who assisted me was very courteous and was very customer-oriented. I also loved having a few minutes to browse the showroom and especially loved the display of most popular patterns. I plan to return when I have a little more time to spend. Thank you for an excellent shopping experience."
N.F., Sammamish, WA
"Love your website because you carry my pattern!"
W.W., Concord, CA
"Your company is certainly careful and prompt in shipping orders, and I am pleased to use your service. Both of my daughters are very delighted that I use your service. Rest assured that I will do so again soon."
M.W., Millsboro, DE
"Have used in the past to replace china; visited your store in NC on a couple of occasions. Love Replacements!"
S.B., Ava, MO
"You're the best!"
D.S., Hancock, NH
"Stopped by once on our way through and have bought from you several times. Great business and good service."
K.A., Roanoke, VA
"I ordered dinner plates from you and was very pleased with the way they were packaged and the way they arrived."
L.P., Bronx, NY
"Such a great resource for those terrible moments when you break something that can no longer be bought in a store."
C.S., Floral City, FL
"I didn't know there was a company that did what you do. I'm so glad to find out you exist."
L.H., Lincoln, RI
"Fantastic business! Thank you!"
J.M., Alberta, Canada
"It has always been a pleasure to deal with your representatives. They are so efficient with all orders I have placed. They are a role model that other companies should adopt!"
A.S., North Riverside, IL
"Love your service."
E.F., Aston, PA
"Just received 2 pieces of china and I am so, very, very, very pleased, happy, satisfied and then some, thank you !!!!!"
J.R., Chico, CA
"We received a very nice quality Nortake bowl to replace the one of ours which was chipped during use this holiday. Would not hesitate to recommend you to others."
J.G., Chicago, IL
"Thank you for making these searches easier!"
D.G., Austin, TX
"Your shipping department always packs the china I order very, very well and the quality of my 'replacements' has always been excellent."
C.B., Reisterstown, MD
"The folks who take orders over the phone for you are polite, warm, and very helpful. I appreciate the personal touch...that is why I avoid ordering online whenever I can. What is not to like about the gorgeous Southern accents your phone personnel have?! They always make me feel like I'm being welcomed to your site with Southern hospitality."
M.M., Morrisville, NC
"I appreciate having a person to speak to when placing an order. Customer service is very important to me. The personal contact is the reason why I do business with merchants."
R.Z., Des Moines, IA
"Love your monthly newsletter and great service."
J.E., Atlanta, GA
"Over the last 20 years I have used Replacements a number of times! I finished my collection of Nikko "Christmas Traditions" china many years ago (after it was discontinued), thanks to Replacements. I also replaced a broken platter and thrilled my aunt, when she thought it couldn't be replaced. Now I'm working on adding to a Northwood punch bowl set that has been passed down to me from my grandma. The set was discontinued in 1910, so I figured I would never find more cups. Wrong! Replacements identified the pattern and has inventory in stock!! So yes, I LOVE REPLACEMENTS!"
More Pages of Letters From Our Customers!