Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.K., Oak Lawn, IL
"I received my order and never seen anything so beautiful in my life fast delivery too..beautiful beyond words."
S.W., Olathe, KS
"I have ordered from you online in the past. I especially like your web site. It is so easy to get around."
P.M., Ashby, MA
"I wish to say that I've been VERY IMPRESSED with the high level of service I have received from Replacements, Ltd. every time I call. Your representatives are polite, informative and helpful. I am sooo pleased that I was able over a year's time to collect all the pieces of my daughter's china to make it a complete set. This will be her BIG Christmas present and I am thrilled ! I'm sure she will be too !! Thank you so much for all your effort and hard work to make this possible."
M.C., Jamestown, NC
"You folks are the best. Love your animal friendly policy."
M.A., Springfield, VT
"I just received my parents wedding china, minus the creamer. I was happy to see that you had one at Replacements, Ltd. The creamer arrived yesterday and I am sooo pleased with it, and I know my mother would be as well. Thank you for your service and a Merry Christmas to all at Replacements, Ltd."
A.R., Selmer, TN
"Very happy to find replacements!"
A.C., Ontario, Canada
"Service was excellent and I couldn't believe how swiftly my order was delivered!"
H.S., Sikeston, MO
"Replacements, Ltd., is a very good site to locate hard-to-find items. The personnel are exceptional and do the best they can to find the china for the customer. LOVE THIS SITE!"
V.D., Rancho Cordova, CA
"Site is easy to navigate."
A.H., Stevensville, MT
"I think the concept of Replacements.com is genius. I've successfully used their site and services twice now and intend to in the future. I'm grateful for the unbelievable amount of work it would take to keep track of the inventory and turnover of products. I love this site!"
R.D., Baton Rouge, LA
"YOU ARE ALWAYS GREAT!!! Replacements are always helpful, prompt in your service. I have been buying items from your store for the last ten years. I am always delighted with the end result."
J.K., Portland, OR
"I don't know if people do this anymore these days, but I just wanted to let you know that my order arrived safe and sound and I just wanted to say Thank You!" I've got you on my "favorite's list" and I have a feeling that I'm gonna need a few more pieces after the first of the year&I have this tendency to buy myself something for my birthday and this is just the thing to satisfy that "need", that "want" I've created for myself! How convenient and thoughtful of me! Again&thank you, and by the way&nice packing job! I almost felt guilty for not ordering more things because of all the care and attention you put into just three little bowls! Happiest of holidays to you and your entire staff&"
L.E., Greensboro, NC
"What a great company!"
A.P., Temple, TX
"Over the years I have always been satisfied with your shipping, your handling, and your products."
K.N., Sacramento, CA
F.H., Sanford, NC
"Thanks for your site. I was able to replace something special to me."
M.B., Irvine, CA
"Thanks for having this service."
L.S., Bishop, CA
"You guys are great. The service and delivery are excellent. The items that I have purchased over the years are of superb quality, packaged so well there is no possible way that they can be damaged in shipping. I have done business with other companies and Replacements is by far the best. Keep up the good work, the courtesy extended by you staff is terrific."
C.D., Greenville, SC
"Have bought items before in the store. I like the friendliness of the workforce and the pet friendly policy."
E.E., Reading, PA
"Thanks for the easy search!"
W.D., Whitesboro, TX
"I am so happy I found you&thanks!"
M.B., Pittsburgh, PA
"It's a great service."
J.T., Lewisville, TX
"Great prices and selections."
R.V., Havre de Grace, MD
"Have been extremely pleased both with the quality of the finds and the service."
A.M.G., Lakewood, CO
"I love your company!!"
R.W., Upperco, MD
"I love your site, I love looking at the beautiful dishes and dream about table settings and flowers!! I live 8 hours away, I look forward to visiting your store the next time I'm in Greensboro !! Reading recipe books, and searching for lovely table settings are some of my favorite things!!!"
L.N., Alexandia, MN
"I have ordered previously and been happy."
S.S., Reston, VA
"You have helped me locate items in the past and I appreciate the email updates."
P.R., Victoria, Australia
"Great service. So quick. Thank you!"
M.M., Glen Mills, PA
"I have ordered china before from Replacements and have always been pleased with your service and the quality of your china."
B.M., Eden, TX
"Thanks for being there!"
L.M., Cornwall, NY
"Good to know this site is available."
C.D., Savannah, GA
J.B., Dubach, LA
"Have been happy with your services so far."
R.P., Baltimore, MD
"Thank you for the two pieces we've ordered from you so far! I have already shared the site info several times!"
R.C., Layland, WV
S.J., Windermere, FL
"Love your business!"
A.A., British Columbia, Canada
"I am writing to thank you for wonderful service. My husband and I had the pleasure of visiting your showroom in 2011, during which time we worked with 2 wonderful employees: Jenny and Keri. They went out of their way to help us find exactly what we needed, and then helped us find new pieces we just loved. These women stayed late, searched your database for us, and made our visit very productive, personal, and a lot of fun. We have stayed in touch since that night, and we will most certainly order from you again! Thank you for being such a helpful resource...and hiring such special staff!"
N.B., Greensboro, NC
"I own Haviland china that is over 100 years old - from my grandmother. I have been delighted to find pieces at Replacements. Merry Christmas to Bob and all his wonderful employees. You are a true treasure for the area!!!!"
J.H., Weddington, NC
"Hats off to your Web site, and kudos to those people who designed and maintain it! Your site is a perfect example of how it should be done. It's a very attractive site and the easiest ever to navigate. Also, we have a weakness for china and silver and consider ourselves fortunate to live within such a reasonable driving distance (2 hours) to and from Replacements. Even so, I can't always take the time to visit and thus order over the phone from time to time. It's easy, the people who man the phones are always pleasant, and items I order are always shipped quickly."
More Pages of Letters From Our Customers!