Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.M., Nova Scotia, Canada
"I have been extremely pleased with the service given to me by Replacements Ltd. I ordered some pieces of china; these arrived very promptly and exactly as described. The packaging was excellent."
J.M., Montclair, NJ
"Really love this service! Keep up the good work."
P.M., Macungie, PA
"I have visited the NC store; it is a great place to visit. If you can't find it at Replacements, Ltd., it doesn't exist!"
D.L., Milford, CT
"From the few seconds it takes for a call to be answered, the speed with which each item is correctly identified and recorded, the efficiency in providing a total and an order number, and the choice of delivery options, in this world of complex business encounters, dealing with Replacements is nothing short of awesome."
A.A., Greensboro, NC
"I enjoy visits to your retail store. You have the most beautiful displays and variety of china and other objects. It's nice to visit and I always find something to buy. In the past I have brought my guests up to tour your facility. They invariably have enjoyed the outing."
A.A., Falls Church, VA
"Speedy delivery; items were well packed and arrived in perfect condition. Your representative was very professional and pleasant. Thanks for great customer service."
C.H., Albany, NY
"Very happy with your service. Also, by calling, your representative gave me an alternative to the pattern I was trying to complete. Though there is not any of these available at this time, at least there are 2 similar patterns to be looking for. I would not have known this had I not called on the phone."
M.C., Baltimore, MD
"The person who took my order was very helpful and nice. it made things easy, and I was able to buy just what I wanted. Because of the great experience, should another tragedy occur, I will always check with Replacements first."
L.G., Arlington, TX
"Love your service."
H.F., Altoona, PA
"There aren't very many beautiful places left. Replacements, Ltd. is a place where everything is beautiful, even the display cases."
J.S., Aldie, VA
"Glad I found your web site and replaced my lost pieces of silver."
G.H., Riviera Beach, FL
"We needed more dishes than we originally had. We ordered from this Co. before and were totally satisfied. We needed more replacements and ordered the second time. It was a wonderful experience. They are personable, friendly, and knowledgeable. We had our dishes within 5 days. Excellent service and an excellent experience!"
B.H., Belmont, CA
"Very satisfied with your service. I have ordered from you for years and have never received a broken piece."
K.F., Onsted, MI
"I love your company and have been very satisfied for several years."
C.F., Franklin Square, NY
"Love your help and commitment to finding "lost" items. Thank you."
M.L., Sulphur Springs, TX
"Used your store before - love it!"
P.B., Nashua, NH
"You're pretty great."
J.W., Lipan, TX
"Breakable purchases have always been superbly packaged to protect during shipping; silver pieces have been well-packaged to prevent tarnishing or scratching. Every item was treated like a priceless treasure. I know that I can count on these practices with "Replacements.com."
S.M., Ontario, Canada
"Fabulous company as this was the second time in the past few months that I have automatically gone to your company rather than somewhere else. I will keep your company in my favorites list. the shipping time frame was terrific both times and none if the items arrived broken. Very well packed the parcel could have been dropped out a window and I don't think anything would have been broken. The customer service team that you have are wonderful and were very helpful. The communication that I got just after placing the order as well as when the order was shipped along with the tracking was very useful. Thank you once again!"
G.L., British Columbia, Canada
"You are an amazing source of help and china."
P.P., Ontario, Canada
"The items (a five piece set of cutlery) arrived quickly and as advertised. A lovely product."
N.S., Mobile, AL
"Your staff are great. They are always gracious. I prefer to talk to someone although your web site is easy to use. For lovers of tableware, there is no place like Replacements."
N.P., Anaheim, CA
"You are the best. Excellent customer service. The representatives on the phone were very helpful and friendly. Service was quick. They even polished my gold flatware before shipping."
M.B., Holden, MA
"I was heartbroken when my crystal pattern was discontinued but happy to learn I could replace broken pieces through Replacements, Ltd. That means I'll have a complete set to pass on through my family. Thank you so much!"
L.R., Chicago, IL
K.C., Saint Paul, MN
"I started buying from Replacements.com when trying to figure out birthdays presents for my east coast-living niece. I knew she would inherit her grandmother's Gorham Buttercup sterling flatware, so I started buying her serving pieces in that pattern. She loves receiving them and likes the feeling of connection with her now deceased grandmother. I have also found that same sense of connection with my own mother when I purchase something to fill out the china sets that I have inherited from her. I look forward to your weekly specials emails. Sometimes I spot friends' china patterns & sometimes I find a "new" china pattern that speaks to me. Your website is so helpful in identifying the various names of serving pieces. Who knew there was an ice cream fork? Replacements.com isn't just a place to buy silver and china, it's a fun site for finding information and getting a look into the past."
L.T., Baldwinsville, NY
"In the past 2 years I have purchased an estate sale of Christmas china . It is absolutely perfect and I have augmented my sale with additional single service pieces. I have been especially pleased to find single pieces for my 1970's discontinued china set. I have found all purchases to arrive timely and in perfect condition due to the great care in which you wrap each item. I look forward to future purchases!"
L.B., Chuckey, TN
"Been there - loved it and bought stuff!"
C.J., Edmond, OK
"Love this website! The service you are providing for those of us needing to replace or add to or dinnerware or crystal that has been discontinued by the manufacturers is an awesome thing!!!! The Sheffield pieces I am currently needing came from dishes my mother bought from a grocery store promotion some 40+ years ago! I never dreamed I could find it again! Thank you so much!!!"
S.M., Monte Sereno, CA
"This is my favorite place to buy fine dinnerware. Much better than going to a department store! You do a great job in fulfilling my orders and making sure everything is exactly as I want it. Thank you for being there!"
D.W., Mesa, AZ
"Our long relationship has included everything from filling out my fine china and crystal, locating hard-to-find pieces, to our Christmas dishes. Something from Replacements is present at every one of our special family gatherings."
N.S., Nephi, UT
"This experience was great. Product just as explained to me."
C.H., Charlotte, NC
"Have purchased items several times in the past and always found staff helpful and friendly. Always found items I needed as well as some great surprises. Outstanding business. Thank you."
S.A., Poulsbo, WA
"Just received my first order of Beellek Orient, china is beautiful, sent in timely manner and packaging awesome."
N.R., Bloomery, WV
"Great showroom. Great selection. I found the teapot to match my Grandmother's china&about 50 years old. You even had replacement pieces for my discontinued 30 year old Corelle dishes. Thank you."
S.H., Hot Springs, AR
"So thrilled to find your company."
T.C., Tamarac, FL
"Love this site."
N.F., Woodbury, MN
"I appreciate the helpfulness of your staff when I have questions."
D.D., Long Branch, NJ
"Love your website!"
D.A., Fort Myers, FL
"You did a great job in handling our order and keeping us informed of the shipping. You were very prompt."
More Pages of Letters From Our Customers!