Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.K., Ontario, Canada
"I received the two articles I ordered just as promised. The service was wonderful and your company had remembered that I needed something in this pattern for literally years. I was impressed."
S.C., Midlothian, VA
"I have always been more than pleased with Replacements' available products, customer service and overall performance as a company. Thank you and keep up the great work!"
M.T., Milton, MA
"The most helpful feature of your service is notification of availability of an item in the 100-year-old pattern from my husband's family that we use daily and have rarely found anywhere else."
M.C., Northridge, CA
Your people are great to place an order with. They know the merchandise, will research the condition. I enjoy this personal contact. I have been a customer for years and will continue to order by phone. Thank you for making each purchase a delightful experience. I have complete confidence in ordering. Every piece I have received (and that must be in the hundreds by now) has meet or exceeded my expectations....this also holds true for china and silver pieces I have ordered that are between 50 and 100 years old."
V.Y., Lincolnton, NC
"I loved seeing some of the dogs that get to come to work there".
R.C., Johnston, RI
"When people like you take the time to individually wrap each piece, and then bubble wrap the whole order to ensure safe shipment, I am very impressed. Not only was I impressed with the way you handled my order, my order arrived at my home in exactly the amount of time you said it would. I would definitely refer your company to my family and friends. Again thank you for a job very well done!"
J.B., Minnetonka, MN
"It is a great website. I had my mothers dishes from 1925 and needed some replacements. Using your Replacement Co. I found them and was so happy that they were still available."
D.A., Dallas, TX
"I appreciate the friendliness and efficiency of the customer service representatives. Your shipping is usually very fast and the items are well packed. Registering pattern preferences online is easy and quick. I appreciate the updates for hard-to-find items, such as the punch cups for Butler's Pantry. Most of our patterns have been discontinued, so we are eager to know when a piece that we need is available for purchase."
K.C., Jackson, TN
"I have ordered from your company several times, always with good results."
B.B., Summerville, SC
"I love your store."
J.E., Katy, TX
"Long time satisfied customer."
T.K., West Chester, PA
"I was very excited to find your site to add to my grandmother's china!"
M.L., Raleigh, NC
"Replacements is a model for retail customer service and for treatment of employees. I love to go there!"
M.K., Goleta, CA
"I am happy that you carry this pattern. Over the years my original dishes got broken for one reason or another. I was delighted to learn about your company when I did several years ago. I am delighted that I am able to replace some of my dishes."
V.S., New York, NY
"I have always been happy with your company's service."
A.M., Raleigh, NC
"Love to visit your store!!"
M.K., Charlotte, NC
"Wonderful warehouse and employees - was surprised by everything you carry...will be back and share with friends too. Love that you are dog-friendly too!"
S.T., Broomfield, CO
"You're the greatest!"
M.W., Maitland, FL
"I love this website!"
P.P., Shelton, CT
You have always been so resourceful in finding extras for my pattern! Thank you!
L.K., Pittsboro, NC
"Thank you so much for the service that allowed me to register that I was looking for something. I broke a mug that my mother loved, and it meant so much to me to be able to replace it. You didn't have it when I first looked, but you emailed me when you got some in stock."
J.B., Napa, CA
"I find your service above the norm, and I always like knowing about the 'item' first hand. You have always been very helpful and prompt with information needed. Thank you for your service."
K.F., Knoxville, TN
"I continue to marvel at the total operation--and be impressed."
B.A., Memphis, TN
"You do everything I can think of to give service."
L.W., Greensboro, NC
"Great experience. Always enjoy visiting and usually I purchase something."
M.T., Ontario, Canada
"You had the set I wanted when no one else did, thank you, it was worth the expense to me. They are lovely and well packaged for shipping."
S.N., Columbus, OH
"I originally purchased stainless when a few pieces were lost and also bought my stoneware from you. I am a faithful customer to companies who value my business."
V.H., Kamuela, HI
"Your customer service personnel handled my question regarding size of an item very patiently and politely. I was asking for a particular descriptive sizing of a spoon in a pattern that I needed to replace. She was knowledgeable and took the time to address my need."
S.R., New Brunswick, Canada
"I received my order today and everything was lovely. I'm very pleased with my purchases. Thank you for your prompt service."
J.L., Perrysburg, OH
I have been well satisfied with every piece I have received from you. Thanks.
T.M., Baker, FL
Your site is very helpful and glad you take the time to keep up on all old and new patterns your site is awesome thanks so much for it being free as well.
K.H., Honea Path, SC
"The product was available, but had production from Japan, Portugal, and China. I needed to know if they were the same, as my set is from Portugal. The extremely helpful lady I spoke to pulled samples of all three so she could assist me. I am really impressed with her level of helpfulness! This was my first order, but I would definitely do it again."
J.D., Ontario, Canada
"We very much appreciate your excellent customer service. Also important to us is knowing the complete cost of shipping, including all duties and custom brokerage fees."
S.J., Farmingdale, NY
"I appreciated your excellent service. From checking for availability of item, to ordering, and delivery. First time customer, I would use your service again."
F.L., Steuben, ME
"Quality Items undamaged.........Professional and knowledgeable staff on the phones....top of the line packing and shipping.......I have given up on E Bay. and pay pall way to hard to deal with and to complicated. Keep up the good work and standards."
L.T., Lancaster, KY
"I like your site because it has given me information on the value of china, ironstone, and other collectables I own. I purchased a few extra serving pieces for my discontinued china. The pictures are clear and help to identify pieces, easily. I have found Replacements to be a valuable service."
E.Y., Essex, UK
"I thank you for such a wonderful site where I can replace if possible jars that have been broken and some lids if possible to replace the broken ones of those. My collection was bought for me by my Dad who has passed away so I would like to keep the whole thing going if possible."
D.M., Thomasville, NC
"The store is beautiful - always decorated wonderfully! Each and every customer service rep I have worked with has been extremely helpful and pleasant. Every employee is so pleasant, including the ones who bring the items from stock to the showroom. During the tour of the warehouse, the employees all had such an upbeat attitude. Management has done a wonderful job hiring such a great group of people. It is a joy to shop with you."
A.C., Orland Park, IL
"I have dealt with you for years and have been happy with your service. I have used your pattern identification service with great success for china, crystal glassware, and silver plated sets. Your staff is both extremely helpful and pleasant! I have enjoyed my contact with you so much that when I found myself in your area, I just had to visit, of course, I brought a new customer with me!"
S.S., Chicago, IL
"I have bought Replacement items before - great service! It was especially helpful when I was able to replace the gravy boat for my mother-in-law's Noritake Ocala china, that had been discontinued in 1931. The look on her face clearly showed how wonderful Replacements is with their service."
More Pages of Letters From Our Customers!