Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.D., Hurst, TX
"I think the fact that you have such a thoughtful business is to be commended, as on this day many people have the throw away mind! You and your company can help many people to recover pieces that are dear to us, not only for their beauty, but for the memories they bring to us every time that we use them or look at them! In many cases these articles are so dear to us because someone dear has passed them down."
J.G., Cathedral City, CA
"Great business. Folks like me that are traditionalists and have homes with fine china, fine flatware and fine beverage glasses feel comfortable knowing that if anything should happen to any of my service pieces, I know I can rely on Replacements where I can purchase the pieces that were damaged or broken. Keep up the good work.
M.A.W., Ann Arbor, MI
"The presence of Replacements, Ltd., has been a revelation and a godsend. It has enabled us to accommodate increasing numbers of guests, by acquiring more dinner services of a discontinued pattern and a larger number of crystal glasses that are excessively expensive when new. I am completely amazed by the enormous number of patterns carried by Replacements, Ltd. It's very easy to navigate their website, and their illustrations make it easy to order. They also pack china and crystal exceptionally well, and the items we have received have been in immaculate condition. Their prices are very reasonable. Overall, Replacements, Ltd., has proved to be a first-class organization."
L.S., Kennesaw, GA
"Your excellent service and careful packaging was really a treat."
M.G., North Venice, FL
"Your products and service are always excellent. In the past 2 years I have purchased 3 sterling silver tablespoons and a serving fork in my Gorham pattern from 1971, 4 Lenox soup bowls that I needed to complete my 1972 china service, 2 Villeroy and Boch ramekins that I needed to add and couldn't find anywhere else, and 1 tablespoon and salad fork from my everyday Yamazaki silverware. Each one of these products looked brand new when they arrived. I can always count on Replacements.com to send the highest quality in whatever I order."
D.P., Oklahoma City, OK
"Been to your store, very impressed."
M.J., Gravois Mills, MO
"Great site and thank you for all the info!"
L.R., Newburyport, MA
"I am impressed - this is a very efficient website."
J.L., Oakdale, CA
"We have purchased this pattern from you previously - with fantastic results!"
L.M., Roswell, GA
"Wonderful website and service!"
L.H., Alton Bay, NH
J.K., Portland, OR
"You guys are a class act."
J.M., Courtland, OH
"Love that I can get replacements for my beautiful things."
E.B., Greensburg, PA
"Happy with all purchases so far!"
J.G., Aiken, SC
"What a wonderful company!!! My order arrived at my daughter's this morning in perfect condition!!! My mom passed her Royal Worcester wedding set of china on to our daughter. I am so excited and honored to be able to add to my mom's china for my daughter!"
B.N., Far Hills, NJ
"Your company is wonderful!"
J.C., Alberta, Canada
"I've purchased from you before always a pleasure speaking with customer service personnel."
B.C., Tampa, FL
"Love you, love your company!"
R.B., Lees Summit, MO
"I used this site before to get my current place setting, wonderful!!!!!!"
P.M., College Point, NY
"I was delighted to expand my set of wedding china to accommodate our growing family. Replacements.com made my wish come true! Thank you."
K.L., Blue Lake, CA
"The reason I love your site, is because it's so user friendly, you can navigate in seconds, pages load quickly, you always let me know when there's a sale, you have a vast inventory where I can always find a piece to complete a collection and the people that work there are so friendly and helpful!! Thanks very much!"
G.D., San Diego, CA
"We so appreciate the service you provide. You helped me complete my mother's sterling that I will pass along to my granddaughter! Thank you for enhancing our family's history and traditions."
J.S., Littleton, CO
"I absolutely love Replacements. Great quality, fantastic customer service and a wonderful wide range of everything a fanatic could want. Thank you!!!"
C.S., Spartanburg, SC
"Fast service, knowledgeable staff, perfect pieces!"
C.R., Henrico, VA
"I love Replacements, Ltd. You are my go-to place for china and silver."
T.T., Wenatchee, WA
"Love Replacements. Have been a customer for a long time."
E.S., Decatur, AL
"I'm always pleased with the help I've received through customer service when I've called. Your web site is also easy to use in making an order. I'm very impressed with the packaging and the fast mailing. Everything I've ordered has been received before the due date."
M.J., Chicago, IL
"I've been a fan of your company for over 20 years. Please keep up your services!"
L.W., Aiken, SC
"Great info, easy search."
D.S., Schererville, IN
"You have always given me great service!"
C.N., Albuquerque, NM
"I love Replacements.com"
R.J., Raleigh, NC
"I ordered a fork from you years ago and was very happy with your service!"
M.K., Dumfries, VA
"Glad you are always there for me! Love you bunches!"
E.F., Cincinnati, OH
"We love your service."
K.P., Austin, TX
"Replacements.com has demonstrated reliability, consistency and responsiveness. The holdings of Replacements.com are so vast that, after scrolling pages and pages of patterns looking for one in particular, I gave up. I constructed an online order of some other items, then decided to place the order by phone. I got quick, courteous service that improved my order and made for a truly excellent experience when the service rep explained that I could get identification of a pattern by submitting a picture via email to research@replacements. The information I sought reached me quickly, enabling me to proceed with another search which it was still on my mind. It's been a pleasure to shop with Replacements and I'm grateful for the service they provide."
C.T., Brentwood, CA
"I love your business. Keep up the good work."
B.M., Ontario, Canada
"I was truly amazed at the quantity of stock and the variety of replacement Items available at your establishment. It was a few years back when I last visited your business in North Carolina. I was with my daughter who happened to be looking for a particular replacement piece. Sure enough, there it was in stock and, at a very reasonable price. My daughter had looked everywhere to no avail to try and find this one piece that completed her collection. We drove from Raleigh to Greensboro and were not disappointed. Thank you Replacements, Ltd."
A.G., Beaver Dam, KY
"What an amazing business you run... helping folks preserve tradition (and memories). Thank you!"
C.D., Ruskin, FL
"What a fantastic service."
C.J., Edmond, OK
"Love this website!!"
More Pages of Letters From Our Customers!