Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.A., Ambler, PA
"I've been very impressed on how you kept my request in your computer and notified me when you found my pattern. When I called, your representative knew who I was and why I was calling. Also appreciated another time when I sent you a photograph of my stemware and you were able to identify the pattern so that I could order a replacement. Already gave a rave review to my sister."
M.P., Cocoa, FL
"Great place to shop"
L.C., Warren, RI
"I love your site. It is a lot of fun browsing my patterns and all of the other items you have on the site. Thank you!!"
S.L., Houston, TX
"Easy online order."
I.A., Roanoke, VA
"Very satisfied with purchases I've made before."
G.A., Norfolk, MA
"Love you guys"
L.K., Frisco, TX
"I love Replacements and have enjoyed doing business with them for many, many years."
K.C., Albuquerque, NM
"I greatly appreciate the service you provide. Everything I have purchased from you has come in exemplary condition."
B.F., Rio Verde, AZ
"Appreciate the service"
P.F., Summerville, SC
"My visit to your store was such a treat. The walk was way too short. I wanted to go up and down each aisle!"
K.K., Stanford, CA
"Been there, very impressed."
E.B., Winston Salem, NC
"Replacements is a fabulous store! Customer service is wonderful! I always get the same wonderful, courteous treatment whether I buy $200 or $10 worth of items. I also LOVE the selection! When I stop by the store I always find something unexpected to purchase."
M.M., LaFayette, LA
"Have used your service over the years and always been very pleased."
S.G., Ontario, Canada
"First order, nice to find everything in one place."
M.T., Pleasant Hill, CA
"You've always been a dependable resource to me."
L.E., Cotati, CA
"I am so very glad that I found you!"
S.A., Olympia, WA
"We have a 25-30 year relationship - have thoroughly enjoyed doing business with Replacements, Ltd."
M.M., Toledo, OH
"Love your site!"
M.V., Holmdel, NJ
"Your company is great!! You have never let me down. Your service and products are outstanding!!!"
T.W., Chevy Chase, MD
"You have been great in the past - I have used you for many, many years."
D.H., Park Ridge, IL
"Replacements, Ltd. is a marvelous institution run by smart, wise, gracious people. Customers appreciate and value everything about it and those who make such a great resource possible."
A.B., Bronx, NY
M.B., Enfield, CT
"I was literally elated when I discovered your website and found that you carried my discontinued pattern of beautiful stainless steel flatware that I had purchased back in the early '70's! I mean ELATED! Everything arrived in perfect condition. I can tell you that I've given away my good silverware to our son and his family to enjoy because I am so thrilled to have replaced my missing pieces of stainless. They just don't make pieces like this anymore. You guys are great!"
C.R., Bloomington, MN
"I love the way you ship your items - very nicely done!"
K.E., Hillsborough, NC
"I do love your store and the services that you provide. Without you I would have missing pieces, broken pieces, and be very disappointed. You provide a valuable service and I very much appreciate being able to obtain the pieces that I need."
A.P., Boise, ID
"Great service. Glad you do this!"
L.M., Anchorage, AK
"I am impressed with your company and the service you provided on my first order with you. I was very happy with the shipping of my order. Not only was the shipment expedient and well packaged, but also very affordable. Some companies I have dealt with charge exorbitant fees to get goods to my state, but I have no complaints on either the pricing of your goods or the cost to receive them."
F.W., Rydal, PA
"Thank you for your great service!"
V.J., Pinehurst, NC
"The "museum" is unbelievable. I say museum because that is what it is. I brought in a plate from Germany that escaped Nazi confiscation in early 1939. My mother-in-law had most of her possessions taken in 1938. She was able to bring only a few of her dishes and other items to the USA. Who else but Replacements, Ltd. would understand the story behind the plate that I brought in? The service representative was very patient and very understanding. Thank you."
B.C., Bradenton, FL
"The most important question is: AVAILABILITY! I've owned my set of dishes for a number of years. When I broke the bowls which I ordered from you, I was heart broken! I went online to find you! I preferred to speak to you by phone to order. You said you had only three - I offered to take all three and ask for a small break in price" which you were not interested in doing. Your packaging was magnificent - I cried when I held the bowls in my hands again."
J.H., Traverse City, MI
"You have been a great help in finding some hard to find pieces and your prices are very reasonable."
K.P., Las Vegas, NV
"I'm so excited I found your site."
V.B., East McKeesport, PA
"In all of my experiences with your staff, whether by e-mail, phone or in person, I have found them to be exceptionally friendly, courteous, thorough, and professional. I enjoy doing business with you because of your staff."
J.J., Cleveland, OH
"Great company with great positive happy people!"
M.T., Sunset Beach, NC
"I buy Replacements for broken/damaged items in my Discontinued glassware pattern, so that I may continue to have a complete set. I have over 200 pieces of the pattern for which I buy replacements. Great Customer Service! Fast, Clean, & Hassle-Free. Protection of items during shipping is exceptional, as I have Never received a broken or damaged item in the many years I have been dealing with your company. Keep up the good work!"
J.P., Jamestown, NC
"I continue to be impressed with the quality of your work and the professional warmth of your staff."
C.R., Winter Park, FL
"Have visited you facility and have used your service previously."
J.E., Holladay, TN
"Very happy to discover your service. May thanks!"
L.G., Shreveport, LA
"Greatest place to order hard to find items. Keep up the outstanding work!"
R.C., Phoenix, AZ
"I have been a customer of yours since 1969 and have always had good luck finding missing pieces to my patterns. I have recommended Replacements, Ltd. to several friends !!"
More Pages of Letters From Our Customers!