Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
I.C., Perth, Australia
"I have used Replacements on two occasions, the first being a "test run "to see how efficiently the service was operated. I was so delighted with the standard - from the speed it was delivered, to the packaging (which was so professionally done that it left no room for breakages!) and the goods I ordered were perfect, even the "seconds", that I ordered the remainder of my dinner set straight away. The second delivery was even faster! I have no hesitation in recommending Replacements to my friends, and will continue to order myself. I live in Australia and my orders arrived from America faster than they would have taken to get from Sydney to Perth!"
J.M., Glenview, IL
"Love the site!"
R.K., Centennial, CO
K.F., South Charleston, WV
"I am so happy that there is a business like this as there have been many old patterns of china that had belonged to some of my family that I have now been able to find additional pieces. Thank you for your business."
L.H., Bellaire, TX
"I absolutely love your site!"
K.P., Oklahoma City, OK
"I have found Fiestaware pieces on your site that I could not find anywhere else, especially discontinued items. I also like the feature where I can enter things I am looking for and you will let me know when you find them."
C.I., New Rochelle, NY
"Great company and great merchandise. I have been a customer for years. Replacements has helped me with my fine china, crystal, and antique crystal. I have never been disappointed! Every china, crystal, and silver collector must be part of Relacements.com. Love this company."
E.W.B., Tallassee, AL
"Thank you for keeping me informed about my current patterns. I have enjoyed ordering from Replacements for a number of years, and have always received outstanding service. My daughters are also pleased with the help you have given them."
M.B., Myersville, MD
"The service is RAPID, the packaging is GREAT!!!!! Just a wonderful company to deal with."
K.B., Fair Oaks, CA
"I have been using your company for many years to help me locate pieces of china and silver from precious old patterns used by family members but have become lost over the years. I have always appreciated your attention to my requests, and the customer service you provide is excellent. In me, you have a very satisfied customer, who will continue to use your services."
N.S., St. Paul, MN
"I love the service you offer for hard to find items."
J.S., Orleans, MA
M.R., Mesa, AZ
"I love your site, because you make it easy to find replacements for almost all beautiful china and other fine things. Thank you so much for helping find what normally we could not find elsewhere."
J.W., Rosenberg, TX
"Great company to do business with."
L.B., Chiloquin, OR
"I love this site!"
C.B., Raleigh, NC
"I have long been a fan of Replacements as were both my mother and my grandmother. I have been consistently pleased with both the products and the service which is outstanding. I am very pleased with my latest order and have already begun to enjoy the pretty plates that are perfect for summer use. As always, the order arrived in pristine condition--very carefully packed. I also always appreciate your mailings that make it easy to see what other pieces are now available. Thank you for making it possible for me to continue to use and enjoy treasured pieces from my family's past."
D.W., Saratoga Springs, NY
"I have had the pleasure of being a Replacements fan and customer for more than 20 years. Thanks for consistently maintaining the highest level of product quality, honesty, and friendliness."
L.G., La Mesa, CA
"I think Replacements, Ltd is doing a great service for those of us who LOVE china. After one go through, it is easy to use the website to hunt and often find what you're looking for. THANK YOU!!!"
M.P., Tacoma, WA
"It is one of those cherished wishes to be able to replace a few things that my wife and bought together here in Taiwan that in subsequent years suffered various kinds of damage. I am really excited at the thought that I could do this through your company."
J.H., Juneau, AK
"Love Replacements.com as I have ordered from you all a few times."
E.F., Washington, DC
"Have used your excellent service before."
J.G., Satellite Beach, FL
"We have visited several times - just love your company."
S.C., Bartlett, TN
"I love your store."
T.S., Lincoln, NE
"Great service in the past. Thank you."
G.S., Fishers, IN
"The packing of the dishes is awesome. It would be impossible to receive a broken dish from Replacements....their packing is so good."
P.E., Newport News, VA
"I love coming to your beautiful store. The lovely pieces you have collected make the store 'museum quality' and it is fun to look. Purchasing from you is easy online or on the phone and the staff are extremely helpful in finding pieces of patterns. Thank you so much!"
C.B., Temple, TX
J.D., Ithica, NY
"Love this service."
N.C., Baton Rouge, LA
"I have been a customer for years as Replacements.com has all my patterns. I am so very pleased with your company. I look forward to the emails telling me what is new in my patterns and have just recently referred a neighbor to you. She and I have the same stainless flatware pattern that we both chose in the very early 1970s and she said she needed to replace some pieces. I said "I have just the place for you" and forwarded her the actual website for that pattern. Thank you again for a wonderful company! Not for just the patterns but the collectibles, too."
J.P., Victoria, Australia
"Love your site."
H.E., Los Alamitos, CA
"Your website is easy to use, and I was able to order without gnashing my teeth over complicated websites offered by some companies!"
L.M., Albany, NY
"I think you are a wonderful service."
C.H., Conover, NC
"Have visited your location. Was impressed."
R.L., Baton Rouge, LA
M.F., Bronx, NY
"I've bought from Replacements for many years, always pleased. And I was genuinely surprised to find out that they have kept my patterns info for many years."
J.C., Stockton, CA
"I have bought from you several times and have had such great luck finding pieces I wanted or needed. The shipping rates are excellent and you have such great customer service, too. Thank you!"
P.D., Willis, VA
"Really impressed with your service."
E.C., Taylor, MS
"Have been very satisfied with replacement china purchases.
F.R., Quebec, Canada
L.D., Cumming, GA
"It is hard to improve on perfection and Replacements always does an excellent job with any and all orders I have placed - from my order to delivery at my home. Each time I call I am always impressed with the friendly manner, knowledge, dedication and professionalism my order is taken and received. Unfortunately, too few individuals/businesses have the sense of responsibility to see that a task is completed correctly. As for me, Replacements has demonstrated their innate superior capability and professionalism and I would not be surprised that in your personnel's spare time, Replacements, Ltd. could nail Jell-O on a wall."
More Pages of Letters From Our Customers!