Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.V., Highland Falls, NY
"When we moved from Hawaii to West Point, New York 29 years ago the dinner plates of my great- grandmother's Haviland pink rosebud china were packed with just one piece of packing paper between each plate. Eight of 12 dinner plates were broken. I requested replacements from Replacements. A carefully wrapped big box from Replacements was sitting on my porch on Christmas Eve. Eight beautiful plates were inside in perfect condition. As a grown up I have loved that china and that box has been my favorite Christmas present to this day. I have been a loyal customer ever since."
M.A., Piedmont, SC
"I have you used before and was very satisfied."
K.M., Salem, OR
"A great service, enjoy your newsletters."
M.H., San Marino, CA
"Loved your store and the tour."
H.H., Wall, NJ
S.M., Orange Park, FL
"This is an amazing service. I was amazed at the accuracy and speed at which you identified my crystal pieces. I have logged hours in antique stores and estate sales without ever matching and know I will be using you again. Many thanks."
D.M., New Albany, MS
"This is one company that is great to work with. I was desperate for repair work and polishing two sets of silver to make my niece's wedding and they really came through for me. Easy to talk to, responds to email with every kind of question one can imagine as a novice. All in all, Replacements has all that one can want to care or repair your family heirlooms. And that Southern hospitality, well what can I say!"
C.M., Austin, TX
"You are great!"
J.G., Lone Tree, CO
L.P., Appleton, WI
"Have used Replacements in the past and have been very satisfied."
L.S., Senoia, GA
"Very pleased with my transactions."
B.V., Montgomery, AL
"Appreciate service and quality."
R.R., Ashland, KY
"I am an existing customer...love your company, the quality and good service...thanks!"
H.G., Philadelphia, PA
"Very nice service."
J.H., Kevil, KY
"I appreciate this service. Now if something breaks, I don't worry so much because I know I can find a replacement to maintain complete sets."
D.H., Sleepy Hollow, IL
"Received my prior stemware order promptly and safely. Have always recommended Replacements to my china customers - and new brides too!"
C.V., Perth, Australia
"Absolutely brilliant idea and setup!"
F.L., Savannah, GA
"Your company is courteous and pleasant to deal with."
M.S., Suffield, CT
"Have been to your store and have dealt with you for many years and been very satisfied."
M.L., Edmond, OK
"It is so helpful to have a place where almost every pattern, and picture of it is available all in one place. No more searching website to website. Plus, great deals and prices. So grateful for this company."
P.B., Boaz, AL
"I have always loved your site!! AAA+"
J.H., Shoreview, MN
N.P., Bonita Springs, FL
"I have shopped with you before. It was a wonderful experience. I have been happy with everything I have received from you."
M.H., Glenwood, AR
"If it wasn't for your business, I would not have a clue as to where to locate any pieces of my china that I might need."
D.W., Saint Joseph, MO
"Great website. Easy to locate crystal when I did not know the name of the pattern."
N.B., Greenwood, SC
"Enjoy your website and have had excellent response when checking on items and ordering."
C.B., Baltimore, MD
"I love the pieces I have gotten, and hope to get more as they become available!"
C.K., Mableton, GA
"Great site. I have ordered items before."
S.G., Duncan, OK
"Thank you so much! I love your website and love the emails!"
W.H., Newington, CT
"Your service and courtesy are outstanding. You are a pleasure with which to do business."
A.T., Tampa, FL
"What a terrific site. So helpful!"
N.D., Shippenville, PA
"What a great website!"
P.C., Wasilla, AK
"Great company! Wonderful to be able to replace pieces of a set. There are very few companies, that I know of, who are concerned enough to make sure they are giving the best customer service. I appreciate the customer care I have received."
M.G., Alberta, Canada
"Your service has been superb! Many thanks!"
L.S., Salt Lake City, UT
"I am very pleased with the excellent service I received in the past, and currently in ordering a new china pattern. I'm always treated like a valued customer, and response to my questions has been timely. Replacements always seems to come through for me, and their shipped, packed parcels always arrive when promised and in excellent condition. I trust them and love to use their service."
P.E., Laguna Beach, CA
"Thank you for being in this business. You save hours of time for me searching for additions and replacements to my china and silver. I can always guarantee the quality and condition to be exactly what you describe it to be!!"
G.Y., American Fork, UT
"I always feel confident buying from replacements.com. The merchandise is always top notch and packaged carefully."
I.L., Saint Helena, CA
"Love the work you all do."
E.V., New York, NY
"Everything is always packed so carefully and neatly and comes on time. It is easy to use the website. It is striking to see how many different pieces you make available of hard-to-find things. My kitchen is a garden of Royal Albert cups and plates. It is a luxurious product, but you've made it affordable."
R.K., Cottonwood, AZ
More Pages of Letters From Our Customers!