Replacements, Ltd.
Letters

(page 48)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


S.D., Roanoke, VA
10/28/13

"I have enjoyed the help of the Replacements staff over the years. Whether it's replacing a missing piece of china or expanding my collection- the attention given by your staff is fantastic. I once visited the Replacements facility and had so much fun exploring room after room each full of gorgeous items! Thank you!"


G.K., Herndon, VA
10/28/13

"Your packaging is excellent. Nothing has ever been broken on arrival. I have both bought and sold fine china through Replacements, Ltd. The personal service is exceptional; everyone I've spoken to is knowledgeable and very helpful. I've been very pleased with the services and the prices. Dealing with this company has been very satisfying-- good experience in all areas."


R.H., Albuquerque, NM
10/28/13

"Thanks for my recent shipments. Your customer service is great! One more teaspoon and I'll be set!! Since my pattern was discontinued in1998, finding you to find what I now desire has been wonderful."


J.R., Stanwood, WA
10/27/13

"You perform a great service!"


D.M., Buchanan, VA
10/27/13

"Your staff is knowledgeable and patient. Shipping is quick and received in excellent condition. Product descriptions are exact. Thanks for your service."


D.L., Providence, RI
10/27/13

"I order from Replacements, Ltd. all the time. It is a fabulous company."


D.R., Fayetteville, GA
10/27/13

"The gal who took my order was wonderful. She helped my choose a treasure that was less than the one I had found!! I have used the covered vegetable bowl (Johnson Bros. Friendly Village) twice since it arrived !! I love the fact I can get china that was made in England !! The best quality as far as I am concerned. Replacements does a great service. I love it when I can visit in person. The museum of beautiful items is THE BEST!!"


K.D., Napa, CA
10/27/13

"Been buying pieces from you for years and have always been satisfied."


J.A., Dunnellon, FL
10/27/13

"Your packing is superb!"


J.L., E Greenbush, NY
10/27/13

"I love my Nikko Christmas plates! I am lucky to have found this website!"


M.W., Bedford, TX
10/27/13

"Love your website and what you have to offer!"


C.A., Ambler, PA
10/27/13

"I've been very impressed on how you kept my request in your computer and notified me when you found my pattern. When I called, your representative knew who I was and why I was calling. Also appreciated another time when I sent you a photograph of my stemware and you were able to identify the pattern so that I could order a replacement. Already gave a rave review to my sister."


M.P., Cocoa, FL
10/26/13

"Great place to shop"


L.C., Warren, RI
10/26/13

"I love your site. It is a lot of fun browsing my patterns and all of the other items you have on the site. Thank you!!"


S.L., Houston, TX
10/26/13

"Easy online order."


I.A., Roanoke, VA
10/26/13

"Very satisfied with purchases I've made before."


G.A., Norfolk, MA
10/26/13

"Love you guys"


L.K., Frisco, TX
10/26/13

"I love Replacements and have enjoyed doing business with them for many, many years."


K.C., Albuquerque, NM
10/26/13

"I greatly appreciate the service you provide. Everything I have purchased from you has come in exemplary condition."


B.F., Rio Verde, AZ
10/26/13

"Appreciate the service"


P.F., Summerville, SC
10/26/13

"My visit to your store was such a treat. The walk was way too short. I wanted to go up and down each aisle!"


K.K., Stanford, CA
10/26/13

"Been there, very impressed."


E.B., Winston Salem, NC
10/25/13

"Replacements is a fabulous store! Customer service is wonderful! I always get the same wonderful, courteous treatment whether I buy $200 or $10 worth of items. I also LOVE the selection! When I stop by the store I always find something unexpected to purchase."


M.M., LaFayette, LA
10/25/13

"Have used your service over the years and always been very pleased."


S.G., Ontario, Canada
10/25/13

"First order, nice to find everything in one place."


M.T., Pleasant Hill, CA
10/25/13

"You've always been a dependable resource to me."


L.E., Cotati, CA
10/25/13

"I am so very glad that I found you!"


S.A., Olympia, WA
10/25/13

"We have a 25-30 year relationship - have thoroughly enjoyed doing business with Replacements, Ltd."


M.M., Toledo, OH
10/25/13

"Love your site!"


M.V., Holmdel, NJ
10/25/13

"Your company is great!! You have never let me down. Your service and products are outstanding!!!"


T.W., Chevy Chase, MD
10/25/13

"You have been great in the past - I have used you for many, many years."


D.H., Park Ridge, IL
10/24/13

"Replacements, Ltd. is a marvelous institution run by smart, wise, gracious people. Customers appreciate and value everything about it and those who make such a great resource possible."


A.B., Bronx, NY
10/24/13

"Superb service!"


M.B., Enfield, CT
10/24/13

"I was literally elated when I discovered your website and found that you carried my discontinued pattern of beautiful stainless steel flatware that I had purchased back in the early '70's! I mean ELATED! Everything arrived in perfect condition. I can tell you that I've given away my good silverware to our son and his family to enjoy because I am so thrilled to have replaced my missing pieces of stainless. They just don't make pieces like this anymore. You guys are great!"


C.R., Bloomington, MN
10/24/13

"I love the way you ship your items - very nicely done!"


K.E., Hillsborough, NC
10/24/13

"I do love your store and the services that you provide. Without you I would have missing pieces, broken pieces, and be very disappointed. You provide a valuable service and I very much appreciate being able to obtain the pieces that I need."


A.P., Boise, ID
10/24/13

"Great service. Glad you do this!"


L.M., Anchorage, AK
10/24/13

"I am impressed with your company and the service you provided on my first order with you. I was very happy with the shipping of my order. Not only was the shipment expedient and well packaged, but also very affordable. Some companies I have dealt with charge exorbitant fees to get goods to my state, but I have no complaints on either the pricing of your goods or the cost to receive them."


F.W., Rydal, PA
10/23/13

"Thank you for your great service!"


V.J., Pinehurst, NC
10/23/13

"The "museum" is unbelievable. I say museum because that is what it is. I brought in a plate from Germany that escaped Nazi confiscation in early 1939. My mother-in-law had most of her possessions taken in 1938. She was able to bring only a few of her dishes and other items to the USA. Who else but Replacements, Ltd. would understand the story behind the plate that I brought in? The service representative was very patient and very understanding. Thank you."

More Pages of Letters From Our Customers!

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