Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.P., New York, NY
"Love window shopping online at all your stuff!!"
P.F., Ormond Beach, FL
"My husband and I love going into the store and browsing. We do go with a purpose-to purchase items for my set. Everyone is always very friendly and helpful. And sometimes, we purchase other things we see. I am a retired Insurance Adjuster so I have known about Replacements for a long time."
P.S., Stone Mountain, GA
"I've used your services before and was very pleased with them. My husband & I have been married for 30 years. Our 1st set of flatware which we loved contained 8 place settings. Over the years we began to more entertaining and found our flatware on Replacements.com. Today our set can serve 30! Thank you."
J.G., Dearborn, MI
"Your showroom is beautiful and your staff friendly. Your business really seems like a great place to work and your staff seem genuinely happy. After seeing your facility in-person, I am even more likely to purchase from you online in the future, as I have a better appreciation for what you have invested into keeping this service" available to everyone, with an outrageous investment in inventory and storage. In the past I thought of Replacements as a slightly more expensive eBay shopping experience, but now I value you all more. Never stop giving free tours, it is worth it's weight and investment as a marketing strategy ... same with free pattern ID; fabulous service leads to loyal customers. I've posted some of my photos on Facebook and everyone wants to know where I've been and is commenting on the wall of china. Brilliant displays on your behalf. Great job."
J.C., Spring Hill, FL
"I found your service excellent. Your website is beautifully organized and easy to use. The joy of suddenly seeing a familiar pattern is like finding an old friend. I love the fact that Replacements will keep searching for a particular pattern and email a notice when it has been located. The person who helped me on the phone was very knowledgeable and customer friendly. Our order was shipped quickly and packaged to perfection. I will definitely be calling you again. Many thanks!"
S.W., McGrady, NC
"Love the retail center. The staff is wonderful. I always look forward to stopping while I am in the area. The staff always gives me the opportunity to inspect a piece before I purchase. Shopping in person is much more fun than shopping/ordering online. However, I live more than an hour away so the online option is good."
B.P., Del Mar, CA
"I have bought silver in the past and am very satisfied. I like the way your website is set up, it is so easy to navigate. The response was very quick concerning the items you had on hand for the pattern I was interested in. "
D.M., Surprise, AZ
K.S., Chevy Chase, MD
"Love working with your company - I'm a repeat customer! I have yet to sell to Replacementsbut purchases are always easy. Ive managed to find history of old china sets and silver sets, and pull together full sets for both my collection and my childrens. The website is easy to use with pictures, ordering is easy, customer service is prompt and willing, and weve never received a broken dish! It really is a pleasure doing business with Replacements.com!"
S.B., Austin, TX
"I really enjoy your site!! The inventory available is so tremendous it is enjoyable searching for items I might like to purchase; when I need help and call, the people who answer are very friendly and knowledgeable. Thanks!!"
C.D., Kailua, HI
"I received my first order from you and was surprised at how quickly I received my order, and how well the items were packed for shipping this great distance."
K.B., Savannah, GA
"Love your services! It is so exciting to find a piece for my out-of-production dinnerware. And the price is right."
L.M., Carson City, NV
"Love the service!"
K.C., Dudley, MA
"This site was so easy to find, I just did and I'm not very good at finding the right site on the Internet for anything I want."
K.M., Radcliff, KY
"I was so excited to find your store. With your help i should be able to complete the china and crystal sets my great grandmother gave me. Your employees are top-notch!"
P.T., Altoona, PA
"Impressed with your website."
C.B., San Antonio, TX
"Love the site"
M.H., West Chester, PA
"I love your site."
E.W., Baton Rouge, LA
"I've been a customer for so long and I appreciate your help with items I need or want as gifts. I look forward to the emails I receive as I get busy and don't often remember to check for the new items you have in stock. I honestly think it has been around 20 years and when needing help to locate an item that was accidently broke, one of your representatives spent weeks trying to locate it for me. This is the kind of service I cherish and know I can always depend on."
L.S., Silver Spring, MD
"I have used Replacements, Ltd. and they found my plate. Thanks a million!"
L.R., Winnsboro, TX
"I found out about Replacements, Ltd., from a good friend of mine that owns a specialty kitchen store in my small town of Winnsboro, TX. Having bought my dishes from her, (Certified International Embassy) they were soon discontinued. She mentioned your web site, and I have been able to get several more pieces. The service is always great, the email alerts when dishes are available is awesome. I have all the colors of the Embassy dishes except for teal, that would be the only thing that I haven't been able to get. Keep up the good work Replacements, Ltd., I recommend you to all my friends."
V.V.B., Overland Park, KS
"I have been ordering from Replacements for almost 20 years and have always been pleased with your personal service, competitive prices, rapid delivery and wide selection of high quality china, flatware and crystal. I wish more businesses were as customer-oriented, professional and efficient as you. I frequently recommend you to friends and will continue to be a loyal customer. If only you were not 1200 miles away I could visit your fabulous showroom more often than every few years! Kudos to you, Bob, and to all of your dedicated and talented staff!"
E.R., Grove, OK
"This is a great site!"
A.M., Euless, TX
"I am so glad I found your site!!!'
J.H., Upper Moutere, New Zealand
"Previous good service."
B.S., St. Augustine, FL
"You are a wonderful resource!"
J.W., Eden, NC
"Love your site! I now have hopes of recreating my mother's Frankoma set!"
J.F., Sarasota, FL
"Love your site!"
D.H., Richmond, VA
"I've ordered other items from you a number of years ago and items were of great quality."
G.P., Glenn Dale, MD
"I undertook a project to inventory each of the fine china patterns collected over the years but had no idea how to approach this task. After contacting Replacements, Ltd. regarding a Johnson Brother's, Blue Willow pattern a very friendly representative invited me to allow her to research the items for me over the phone. In doing so, I learned this particular series under this pattern was discontinued nearly 10 years ago. But, the representative located them, although out of stock within Replacements, Ltd.'s inventory. To my amazement this series have become an unintentional investment which I could never contemplated! As a result of such helpful advice and assistance, I've undertaken the task of inventorying other manufactures and patterns in my collection including Lenox, Butler Pantry, Buffet, Christmas, and Gourmet patterns. Thanks to Replacements, Ltd.'s representatives who went beyond the boarders of patience with my ignorance, I've learned how to research and print pictures of items from your website and received instructions on how to photograph other hard to locate items and send to Replacements, Ltd. to research for me."
W.P., Oxford, MD
"Great company to work with! I have been ordering from Replacements for over 20 years and have never been disappointed. This is a company you can order from with complete confidence."
M.L., Scarsdale, NY
"I am very pleased with your product and will use you again in the future."
S.M., Heath, OH
"I ordered by phone. The person was very knowledgeable about the pattern and size of the replacement bowl I wanted. Every thing went just as he said and I'll give him 5 stars. Thanks for the good service."
J.E., New York, NY
"LOVE your service! I was so excited to finally find out the name of my grandmother's sterling (from 1937 or so). I was missing a few pieces when my mother gave me the set and I wanted to fill in so I'd have a complete set. I had a modest order (about $250) but it was not modest in terms of sentiment. I am THRILLED to now have a complete set of my grandmother's sterling. In today's high tech society it's refreshing to have some have a customer service associate who was very helpful, personable and NOT located offshore. The associate I spoke to made me feel like I was a valuable customer."
S.K., Houston, TX
"I've been a Replacements Ltd. customer for many, many years. You've helped me add to existing flatware and china as well as replace broken pieces of china. Your customer service staff are second to none...they are always friendly and cheerful. I'm waiting to get to North Carolina so I can visit your showroom! I'm always pleased with your service."
J.B., Bartlesville, OK
"Neat site to check out vintage dishes."
C.W., Greensboro, NC
"There really isn't a better place than Replacements that I've experienced. Your staff is so knowledgeable and always goes the extra mile to help, which makes me willing to go the extra miles to get there, when I can; or shop on-line, when I can't."
C.D., Exelsior, MN
"I really appreciate the customer service and how quickly my order was shipped."
J.W., West Sacramento, CA
"I have been looking for this piece for 6 years! I am delighted to finally have it! Thank you!"
L.F., South Yarmouth, MA
"Enjoyed the tour so much! Now I can just picture the process my order goes through. Loved the pet policy, too. The way the orders are packed is great! I never worry about damage occurring during delivery."
More Pages of Letters From Our Customers!