Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.K., Napa, CA
"Thanks for making it easy."
E.H., Atlanta, GA
"Love your store!"
K.S., Spotsylvania, VA
"Love you guys! The most important service you supply, in my opinion, is a resource for me to maintain and expand my treasured, inherited crystal, china, silver and flatware collections. Your services are unparalleled."
L.B., Phoenix, AZ
"You fill a need for those of us who have a pattern that we can no longer buy and wandering through antique shops is just not an option when the chances are so slim of finding something. Again, thank you for just being."
B.M., Ontario, Canada
"This is a wonderful business."
C.T., Memphis, TN
"Love your selection in my pattern, and how quickly I receive my items."
J.O., Blaine, MN
"I am so pleased with the packaging and condition of the Noritake (Vendome pattern) that I just recently received from you. It was my maternal grandmother's china and my mother's before it became mine. I have three grown daughters and all our important celebrations over the many years, almost 80 or more, took place with the presence of this china set. Many more Christmases, birthdays, and anniversaries will come and go, but these dishes will remain.
W.B., Las Vegas, NV
"When I call for information, not only does the customer service person seem knowledgeable about the merchandise in question but made me feel as if it were a family owned business and that customer service person was part of that family. I trust the service and will continue to use it exclusively to supplement my collection of fine china. Also I was very impressed with the way my plates were wrapped for shipping. So knowledgeable, caring customer service staff, prompt delivery of merchandise, expansive catalog equals a very satisfied customer."
C.S., Baltimore, MD
"Love your company! I'm really enjoying collecting additional pieces to my set."
B.P., San Marcos, TX
"I have enjoyed my association with you. I know I can depend on you for fast service along with a constant watch for my order. Thanks."
W.H., Roy, UT
C.V., San Jacinto, CA
D.B., Winter Haven, FL
"Finding you was great and I have completed many sets as well as replaced broken pieces. Always cooperative and businesslike, well organized."
B.K., Hernando Beach, FL
"I have used you in the past and was very happy with the results."
G.P., Linz, Austria
"Thanks for your service!!"
W.V., Scottsdale, AZ
"Enjoy the site. Very helpful."
M.T., Ontario, Canada
"I was very impressed with the fast service and the level of professionalism demonstrated by Replacements.com. Within hours of placing my order I received confirmation of my order. A few days later, I was advised that my order was on its way to me and was given an expected arrival date. I was extremely impressed that my order did arrive on the expected arrival date! When I received my order, I was astonished at the care that had been taken to ensure that all the pieces ordered were wrapped in such a way to ensure no breakage. Unbelievable thorough wrapping!! I could not have asked for better service! I would also like to add that the quality of the goods received was exceptional. All the pieces were in perfect condition. My shopping experience with Replacements.com was very pleasant. I trust the service provided by Replacements.com and in fact I have placed another order and thus far of course the service is again amazing! Thank you so much Replacements.com. Your establishment is A-1!!"
S.R., Thatcher, AZ
"The china I purchased from you for my set was in excellent condition, packed securely and I received it in a very timely manner. Should the need arise, I most certainly would use your firm again."
L.M., Winterville, GA
"Pleased with previous orders!"
C.S., Bloomington, IL
"Love this website!"
C.B., New York, NY
"Replacements, Ltd. is a beacon resource with quality service and a friendly, efficient, knowledgeable staff. What a pleasure. It doesn't get any better than this. Thanks for years of satisfaction."
J.H., Russellville, KY
"Replacements, Ltd. is a great business for finding old or discontinued china, silver and crystal pieces. I have been a customer for a long time and feel they offer a valuable service. I have visited their store in Greensboro, NC and spent practically the whole day. If you are in that area and love fine things, you would really enjoy spending some time there."
E.H., Ithica, NY
"I appreciate your service."
J.C., Shoreline, WA
"I've been dealing with you very happily for many years."
M.B., Carmel, IN
"I have ordered before from your company and love it."
L.G., Sherman, TX
"Love your site and visit often. You are a great help."
M.S., Cordova, AK
"I love this site and I look forward to coming back to it regularly."
K.S., Brooklyn, NY
"Your website works very well! Everything links up perfectly so you can go back and forth without fear of losing everything or accidentally ordering something twice. The information you communicate is clear and informative. I also very much appreciate your customer service. The fact that I placed my order on a Sunday and got an immediate response is excellent. You keep the customer in the know without overloading them with a million notifications."
C.S., Atlanta, GA
"I have found other things, but was especially pleased to find our everyday china pattern chosen in 1958! Many pieces had been chipped over the years, and you had enough to serve our present family of 14!"
S.M., Jackson, MS
"I was in your shop several years ago. Don't remember what I expected but was delighted to find a piece of china I needed. You have come a long way. What a surprise to open this month's Victoria magazine and see the featured article with your beautiful table settings. Congratulations. What a coup. You just cannot buy that kind of advertising."
S.K., Glen Carbon, IL
"Very comprehensive inventory. Pictures of items very helpful. Deliveries are always timely. Thanks for this service."
J.L., La Quinta, CA
"I have known about you a long time and enjoyed your service."
S.S., Greenwich, CT
J.W., Mason, TX
"Replacements, Ltd. works miracles!"
P.G., Cali, Columbia
"Impressive site and selection"
M.L., Cary, NC
"I love to take company to your showroom and tour. It's fun to note how surprised our guests are (men as well as the ladies) to actually see how big and organized your operation is and the volume that you handle."
V.W., Sarasota, FL
"Amazing, you guys are great! have visited your amazing place in Greensboro and have used you to identify china and now crystal that I never thought I'd ever have an answer. Thank you very much!"
N.R., Dallas, TX
"Have shopped with and respected your organization for many years."
C.B., Mineral Wells, TX
"So wonderful what you are doing!"
H.T., Suffolk, England
"I have been very happy with previous service."
More Pages of Letters From Our Customers!