Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.J., Portsmouth, RI
"Glad you exist! So nice to know I dont have to worry about breaking up my set after a cocktail or dinner party accident. The next day I am looking for my replacement right here."
J.H., Olympia, WA
"I have purchased from you before! I have always been satisfied with the products and the service. Your attention to wrapping these pieces which I have purchased shows a high level of pride in your work! Thank you for helping me complete some sets of dishes I have!"
R.T., Chillicothe, MO
"Within a couple of hours you emailed me as to what my pattern is. I was impressed with your speedy service."
D.G., Olathe, KS
"Excellent service, so excited that I can replace some broken items. I have passed the set of dishes on to my daughter and was able to replace broken pieces so now she has the complete set that I started with, plus extra pieces that I did not have. I'm very pleased with the access to this website. The service in receiving my order was prompt and the items were all intact. Thank you."
H.H., Burgaw, NC
"I have been impressed with your organization for years now. I believe it is an amazing service you provide. Folks can add to family heirloom collections, replace broken treasures or begin new treasure collections because you are there! Thanks for doing what you do!!"
M.U., Vero Beach, FL
"You're providing a valuable service!"
D.B., Hopkinsville, KY
"I have bought and sold china through Replacements, Ltd. and am always pleased with the service."
O.M., Chicago, IL
"I'm grateful to your company. Everything always arrives in perfect condition."
V.T., Estero, FL
"Love this site!"
E.N., Carmel, CA
"What a great service!!"
A.K., Matthews, NC
"I am so very happy you have a website with such a fabulous selection!! I tell my friends about your website every chance I get!! It is THE BEST!!"
N.S., Spalding, Australia
"Excellent customer service."
M.J., Prescott, AZ
"I have bought from Replacements for years and have never been disappointed with the merchandise I've received."
B.K., Haxtun, CO
"You guys are amazing! Thank you so much for finding these for me!!"
K.K., Penn Valley, CA
"User friendly web site! Thank you!"
R.G., Ashland, MA
"When I first ordered from Replacements it was before computers and emails. I used the old fashioned method back then, the telephone! All your customer service representatives have always been polite and very helpful. I have ordered both sterling silver and china over the years. My purchases arrive in a very timely manner and packaged with great care. It has been a pleasure dealing with your company. Keep up the good work!"
D.K., Gig Harbor, WA
"I absolutely love your website and the service I receive each time I make an order. Everything is very carefully wrapped and delivered fast. Because of your company, I was able to replace a piece of my grandmothers china from the 1930's! I will be a very loyal customer for sure!"
T.B., Winchester, VA
"Glad to know this company has my pattern for replacements or to add to my collection. I'm thrilled to see that I can also order dessert pieces that I didn't get with my set that I purchased over 26 years ago."
S.J., Marshfield, WI
"Love your store! I am so happy to find pieces to add to my china dinnerware set because the pattern was discontinued years ago and I have been unable to find pieces, except at your store. It is wonderful to have a resource that I can depend on to find what I need. Thank you!"
P.S., Blairsville, GA
"I ordered before and received great service and products."
H.H., Burgaw, NC
"Love your company, love that your employees can bring their dogs to work."
M.R., Andrews, SC
"Wonderful merchandise, very helpful."
J.A., Dunnellon, FL
C.F., Mineral Point, WI
"The recent order I placed arrived safely and in very good time."
D.E., Cincinnati, OH
"I was amazed at your quick response with items I ordered."
D.D., Lexington, SC
"You make searching so easy!"
C.H., Wooster, OH
"All my everyday/special occasion dishware is by Denby. I absolutely love this stoneware, but over the past 17 years, I've had to replace a piece now and then. The pattern is no longer being made, so Replacements.com is the best site I've found for finding the various pieces that I've needed to replace."
D.M., Boise, ID
B.K., Fort Wayne, IN
"I love working with Replacements. Great customer service and the best packing service I have ever seen."
L.R., Ontario, Canada
"I have used you before and always had a positive response. I often check to see if pieces to our china, which is old, are available and many times pieces turn up."
J.M., Mullica Hill, NJ
"Thanks so much. Appreciate your help. I love your site."
C.M., Ridgeland, MS
"I am an interior decorator and I tell all my clients about your company. Your company combines service and good corporate citizenship. I have never failed to find a pattern I was looking for and your staff has frequently aided in identifying unknown china and crystal patterns for me."
P.M., New Bern, NC
G.I., Ontario, Canada
"I've always been satisfied with your handling of any purchase and I recommend you to many of my friends."
L.Z., Chicago, IL
"Love your easy to navigate website. You have a tremendous selection."
E.T., Guayama, Puerto Rico
"Replacements is my favorite site."
R.J., Magalia, CA
"Love your reliable website."
J.B., The Villages, FL
"Thank you for your service."
K.S., Chino Valley, AZ
"We appreciate Replacements, Ltd."
F.M., Westwood, MA
"Wouldn't shop any place else! The Customer Service Department (via phone and in-person at the store's main desk) is always stellar."
More Pages of Letters From Our Customers!