Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.H., Orlando, FL
"You are awesome!"
E.C., Cedar Park, TX
"Easy to navigate website!"
M.G., Williamsburg, VA
"It is always a pleasure to do business with a company that does exactly what it says it will do. Shipping has been quick, packaging is exceptional ( nothing ever broken ), prices are fair, and it is obvious that the company takes pride in an exceptional reputation. There are even actual humans involved, who realize how very important some of these replacement pieces are for the people ordering them. I have nothing but good things to say, and would recommend them to anyone."
B.S., Winston Salem, NC
"Love you guys! Replacements is a company that understands customer service. And, boy, do they know how to pack fragile and expensive items so that they arrive safe and sound!"
L.H., London, OH
"Great site. Easily navigated."
R.F., Edina, MN
"I love this site! I've been meaning to do this for years!"
B.S., Tempe, AZ
F.J., Wilmington, NC
"Replacements has come to my rescue so many times. I have been able to get pieces of china and crystal there that would never be found elsewhere. I have come to depend on you. My business is usually by internet or phone, but I especially like to come into the showroom when I'm in the area. I love the fact that my well behaved pets are welcome!! It's truly a destination. Thanks for being the amazing, friendly and helpful place that you are."
G.P., Kennewick, WA
"Very detailed product inventory - awesome website and resource!"
B.L., Bethalto, IL
"Love this site and thanks!"
J.B., Granbury, TX
"Very satisfied with previous transactions"
G.M., Independence, KS
"I have ordered many items from you and I have never been disappointed!"
M.B., Sydney, Australia
"Great site and service"
M.L., Spokane, WA
"Loving this site!"
S.B., Smithfield, NC
"Very customer friendly-can't wait to get back"
S.D., Lawrenceville, GA
"I have always been satisfied with your replacement pieces. I have several sets of china and I was able to add to these sets on several occasions. The pieces are very affordable and always arrive in a short amount of time. They are packed carefully and arrive undamaged. I am particularly happy with the staff. I have spoken to them many times in the past and they have gone out of their way to help me find an item. If it's not available they follow up by phone or mail. It has been a pleasure to do business with your company and I am looking forward to adding to my wish list in the future."
L.L., Bethpage, NY
"I am so happy I found this site, and it really is easy to navigate!"
L.G., Memphis, TN
"What a wonderful service you provide. Replacements, Ltd. Is so much more than the name implies. Its the ancestry.com of the dining room. When my mother passed away, I discovered that several pieces of her wedding china were missing. The solution? Replacements, of course. And why shop at a department store when you can click on Replacements and research thousands of china, crystal and china patterns knowing that Replacements still will be there for you years down the road as one, two, three&of those special wine glasses inevitably are broken. What a wonderful service!"
M.B., Crystal Falls, MI
"Love your service and products!!!!"
B.M., Orrville, OH
"I appreciate your website because it makes finding pieces to finish collections so easy."
K.S., Los Angeles, CA
"You provide a very useful service. Both my silverware pattern and my stainless are discontinued. The silver is "Chapel Bells" and my grandmother bought it in the 1940's. I am so happy that I can continue this set that I inherited. My stainless is Dansk's "Thistle" and I am forever losing teaspoons, so I would have a pretty sorry table setting without Replacements, Ltd."
K.Z., Avila Beach, CA
"I do love your company! You have what I need, or find it, and you do so with efficiency and alacrity. Thanks!"
F.B., Cordova, TN
"Like the site, made a call, most helpful info, thanks!"
J.L., Baltimore, MD
"Love your site"
K.A., Eatontown, NJ
"You are a fantastic company! Thanks for being in business!!"
M.M., Los Altos, CA
"You guys are great, thank you!"
E.B., Spring, TX
"I'm happy to find this site."
S.R., Gallipolis, OH
"We are previous customers and appreciate your services. Thank you."
C.G., San Antonio, TX
"I ordered a replacement piece last month and your service was spot on and perfect! A very special piece as it was part of a china set my late mother had given me 24 years ago. Thank you!"
D.T., Las Vegas, NV
"I have ordered from you before, very nice website, and customer service is nice and helpful!"
C.A., Aurora, IL
M.H., Wauwatosa, WI
"We only wish we could visit more often."
D.S., York, PA
"Love your site"
B.R., Austin, TX
"I have numerous patterns from my wedding days, and can always find that misplaced or missing addition to my special occasion or everyday patterns, a truly great resource."
K.A., Austin, TX
"We are thrilled to have found your website. We were able to replace a treasured piece of stemware that had been broken. The piece was a gift from my son and was very special to me. We are extremely hopeful you will find the dinnerware we are so eager to purchase. Thank you very much for your fine service. We greatly appreciate having a "go-to" place for this kind of need."
J.B., Bay Springs, MS
"Have ordered china and love your service."
B.L., Mobile, AL
"Great!! I have previously ordered and have received everything in prime condition. Very, very happy!!"
S.C., Inglewood, CA
"Great site for locating your favorites."
S.R., Bakersfield, CA
"Your website rocks!!!!!"
P.L., Center Moriches, NY
"This is a great service. Thank you."
More Pages of Letters From Our Customers!