Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.F., Glen Allen, VA
"Excellent service. You folks can consider yourselves Repairers of Hearts as well. Our (my wife and I) hearts were certainly broken when we lost pieces to our collection. When we saw that you had actually found them and that they could now be referred to by name, the relief was indescribable!"
J.O.B., Silver Spring, MD
"I am so thankful I can find additional china pieces through Replacements, Ltd and your web site is easy to use and navigate. I appreciate the fact that Replacements, Ltd. is also willing to search for pieces that are no longer created by the individual manufacturer. I have a Johnson Bros. pattern that I use for everyday and a Waterford pattern for special occasions. Both are supported through Replacements, Ltd."
L.W., Cherry Valley, CA
"I used to visit your store when I lived in North Carolina. I love your store!"
R.M., Sugar Land, TX
"I purchased my entire dinnerware set from Johnson Brothers, over a period of time, because I had not found another set in the stores in Houston, Texas, that so perfectly matched the rest of the decor of my home.
The china has survived many years of delightful family get together' s and always receives compliments by my guests. I love the fact that Replacements gives its patrons the ability to collect all of the pieces, over time. On one occasion, it was clear from the sight of the packing box, that the U.S. Postal office had not been kind to my shipment and a couple of pieces were damaged. When I called your company, the staff reviewed what I had purchased, and all my earlier purchases and kindly replaced the damaged goods free of charge. I am a very satisfied customer!
Recently, I wrote Replacements, as some of the toddlers at our last Christmas party had a bit too much fun around the dinner plates and we lost a few. They have the information regarding my pattern of Acanthus Cream, from Johnson Brothers, and are searching for replacements. Nobody can ask for better customer service!
Now, my daughter found the perfect pattern for her dishes she is taking to college through your website! She wanted a sea shore theme. Once again your company came through for us! Thank you, Replacements, for helping out moms everywhere with active families, retrieve what is lost when china gets accidentally destroyed by little ones while we are having fun at a party and thank you for having just what the next generation wanted for their new life in college! Your company never ceases to amaze!!!"
J.C., Tauranga, New Zealand
"It is always difficult to know if a company is reliable and trustworthy when you are purchasing a product from the other side of the world. I have purchased some Portmeirion china from Replacements and have appreciated dealing with a company of integrity. I have enjoyed the personal contact and communications from Replacements, and will continue to shop with confidence. Thank you for professional service."
L.W., St. Cloud, MN
"Great website, so easy to navigate."
D.L., Heath, TX
"I have ordered from you before and was very happy with the results. Thank you."
L.C., Spokane, WA
"Received my first order, perfect! Love this place!"
R.C., Fort Worth, TX
"When we bought our Slice of Life plates 10 years ago, I never thought they'd end up being our absolute favorite things ... and when we went to buy more, we couldn't locate them. So it's fantastic to be able to find exactly what we were looking for at Replacements.com! I love this site!"
C.D., Ontario, Canada
M.K.D., Hauppauge, NY
"Used your business previously, always satisfied with products and service."
J.C., Simi Valley, CA
"I've purchased many items from you in the past for my china and sterling silver and have been very satisfied with promptness of delivery, quality and customer service. I would be at a loss if not for your company not only to find and replace broken pieces but to add to my sterling silver set and my china set which 45 years ago I was unable to do. Now that my children have children of their own I am in a position to complete my sets. Thanks again for your wonderful company and the effort you put into it."
D.T., Rockville, MD
"Always pleased with your service"
J.R., Prince Frederick, MD
"Pretty cool site. This is the first site that I have been able to find exactly what I was looking for in a timely manner. I loved the pictures to help me investigate some items that I have in my collection and to see how much they are worth."
C.H., Tacoma, WA
"Wow! What a great site!"
M.K., Yorktown, VA
"When a part of my order was incorrect, I was amazed at the friendly and apologetic way the matter was taken care of with no cost to me- in fact I was told to keep the wrong size fork with your compliments. Thank you!"
J.H., Ortonville, MI
"Have used you for years, very satisfied! I also appreciate how everything is so carefully wrapped, from my Noritake china to the Lenox crystal pieces I've replaced!"
M.R., Sayville, NY
"Love your service"
L.P., Alberta, Canada
"Knowing that there is a company who can replace any piece of my china if it happens to break or chip, is a huge relief to me. I also enjoy the fact that Replacements' prices are lower than they are here in Canada. They also have more variety of items available."
J.W., Olney, MD
"Thank you for being a great resource for china and silver service."
F.C., Wasilla, AK
"I have used your service for many years and have always been pleased. After receiving several orders over the years I deem your packaging perfect never anything broken when it arrived. Thanks!"
L.C., Grasonville, MD
P.G., Napierville, IL
"I don't know what I would do without you. We were robbed and my Coronation crystal, which my husband had brought back from Vietnam during the war, was stolen. I replaced it through you."
D.D., Franklin, MA
"I have not been disappointed with the selection and service here."
A.W., Wasilla, AK
"We appreciate you being there!!!"
R.F., New South Wales, Australia
"Have purchased from you before with 100% satisfaction. We have also recommended your site to friends who have been seeking replacement components for their good dinner sets."
S.T., Portland, ME
"You come highly recommended!"
J.D., Chicago, IL
"You have been a great help!"
K.G., Vancouver, WA
"Longtime delighted customer"
J.M., Sydney, Australia
"Thank you for your excellent service! My purchases arrived beautifully packed & so quickly! Delightful!
K.M., Springfield, VA
"One of my favorite sites"
T.J., Centerville, IA
"I have shopped with you before and love the prompt service and attention to detail. I so enjoy your newsletter and your attitude about pets! You are all winners in my book and I enjoy spending my money with people who could be my friends!"
D.H., Ironton, MD
"I love this site, it is a big help when trying to come up with a value on some of our items for our non profit organization."
K.B., Tigard, OR
"Love you guys! Keep up the great work!"
K.H., Ithica, NY
"This is a nice service you provide!"
M.B., Sydney, Australia
"This website holds an A-grade database of information and knowledge to assist those looking for particular patterns or items. With only a producer name and a mental image of the pattern design, I was able to locate my missing piece within 30 minutes. Thank you!"
C.C., Brimley, MI
"Praise God! Replacements.com is a great place to find or sell your treasures! Amen."
S.A., Newburg, PA
"Have shopped with you before and am always pleased with the services you provide and the quality of the merchandise I buy."
C.L., Philadelphia, PA
"Wonderful site! Thanks."
S.J., Port Charlotte, FL
"I have a selection of this pattern which I have purchased from you two years ago. I was very pleased with product and your service!"
More Pages of Letters From Our Customers!