Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.W., New Brunswick, Canada
"Please feel free to publish my comments. I have been collecting my dishes for over 20 years and never thought I would be able to visit your store. As an anniversary gift, my husband took me on a trip from New Brunswick, Canada to Knoxville, TN to see family. It was a delight to go to your showroom. We walked in at 6:30 after getting lost. Your staff went out of their way to help me in the half hour remaining before closing. I think the lady who waited on me realized that I was there to use the available time to shop, not waste time. The visit to Replacements was one of the true highlights of my trip. Thank you, thank you, thank you. "
N.M., Mt. Juliet, TN
"Thanks for this opportunity! I have been looking for pieces to complete my mother's china for years. My Mom passed away 15 years ago and to be able to use "her china" brings back so many childhood memories. My Dad purchased this set for my Mom in the late 40's; after World War II. We use it every weekend for Sunday lunch. The platter was chipped when my Dad and my late husband pulled on the dining table to add another leaf for extra guests! It is so wonderful to have you as a resource! Thank you!!"
M.M., Berwyn, PA
"Love your service. I have ordered many times for different china, crystal, and silver patterns. I'm always impressed that if there is any change or issue at all with my order, I get a phone call right away. All orders always received without damage and very carefully and safely packed."
B.Y., Humble, TX
"Great items and shipping!!!! Replacements.com has earned my highest recommendation for outstanding customer service, packing, shipping and product quality --- all having met or far exceeded even my most demanding expectations and requirements."
A.R., Mystic, CA
"Excellent service in the past. Now I am delighted to find that you can replace pieces from a tea set bought in England 40 years ago. THAT is service!"
G.S., Corvallis, OR
"I have ordered several items and have always received them in excellent condition and in most cases ahead of the delivery date. I am impressed with your packaging and attention to detail. Thank you."
C.R., Spirit Lake, IA
"Love your website!!! I have ordered many things from you, and have always been very impressed with how well it was packed and how fast it arrived. Your staff is extremely courteous. I look forward to continued business with you in the future!"
R.D., Kenmore, WA
D.H., Vero Beach, FL
"Have done business with you in the past. You are a wonderful group of people."
K.C., Lawrenceville, GA
"Fantastic website! Keep up the good work!"
D.A., Manassas, VA
"This is amazing to know there is hope to replace the missing pieces. Thank you all!"
S.H., Dayton, OH
"Love your company and wonderful customer service. I have shopped with Replacements, Ltd. for many years. I have completed my sets of sterling, china, crystal, and everyday pieces. I have always received them wrapped carefully, and never any damage. I will continue to purchase pieces that I need (or want!). Thank you again."
J.L., Caldwell, NJ
A.R., Encino, CA
J.H., Fremont, CA
"On a trip to visit friends in NC from MA, we were driving by and saw the sign. Had a lovely time looking around and enjoyed the dog-friendly place!"
B.K., Maryville, TN
"You provide excellent service"
A.S., Summerfield, FL
"Excellent service and quality"
M.C., Geneva, IL
"I love this service!"
C.W., Philadelphia, PA
"Very fast response-awesome!"
P.D., Houston, TX
"Awesome store! Visited a few days ago. Received my items, very pleased. The wrapping was excellent.""
S.S., Bailey, NC
"Very satisfied with other pieces I have ordered."
J.F., Maspeth, NY
"I love the pieces you already sent me. I was able to replace missing pieces from a beautiful set of china given to me by aunt and soon to be passed down to one of my seven grandchildren."
C.P., Hampshire, UK
"I was devastated when I broke a certain piece of china which was very special to me, Replacements found me one in record time and the service and shipping was excellent, certainly I would use you again. Thank you!!!"
K.B., Champaign, IL
"Everything I have ordered from you has been great and in good condition, thanks!"
C.G., Spartanburg, SC
"Great place to find replacements and great service."
C.A., Bastrop, LA
"I have always been pleased with the service from Replacements, Ltd. Every order has been received promptly and intact. When I have called with inquiries, I have always been assisted by courteous and professional responses. Thank you for being #1 in service and assistance."
S.J., Desoto, TX
"I have ordered from you previously and have been very satisfied with what I thought was an impossible find!"
M.M., Gordonsville, GA
"I have been purchasing from you for over 25 years and have never been disappointed that is why I love purchasing from Replacements because you provide a wonderful service finding things that I can not."
L.S., Norristown, PA
"I have used your service in the past and you have found other pieces for me. It is very easy to use your service and I am extremely happy with it all."
J.F., Keswick, VA
R.L., Taylor, TX
"Thank you for all your free services."
T.P., Tooble, UT
"Just received the 4 soup bowls from this collection. I was very pleased with the speed of shipping, the careful packaging, and the quality of the merchandise. I have saved this website for future purchases. Thank you!"
G.M., Thompson, GA
"Love your company"
N.G., Pfaffikon, Schwyz, Switzerland
"Thank you for such a great service!"
K.B., Wallkill, NY
"This is a great service. When you break a piece that has been discontinued, you usually have it. In addition, when I received my package, it was wrapped exquisitely. You are truly professionals. I also like the feature that you can sign up to receive an email on any new incoming stock on your pattern."
C.L., Highland, NY
"I am satisfied with previous purchases"
M.H., Marlton, NJ
"This is a great web site and a great service to find old, cherished or family pieces which have been lost or broken over the years. I've ordered many pieces from you and never had a problem. Great service!"
P.M., Waukegan, IL
"Great site, saved in favorites! I have been looking for my pattern on eBay for 3 yrs to finish a setting for 6. I shot over to Amazon and found Replacements, Ltd. which had the pattern. I am now hoping to find the dessert plates .. thank you soooo much!!!"
G.B., Deer Park, TX
"When push gets to shove Replacements, Ltd. has always been there with a pattern or a replacement with the usual 100%! I certainly appreciate having a resource as efficient as Replacements, Ltd."
I.G., Downey, CA
"It appears your website is very organized and helpful."
More Pages of Letters From Our Customers!