Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
T.S., Dalton, GA
"I was so excited to find your site! I have a set of china that my grandmother gave me. Recently, I dropped one of the salt/pepper shakers and was heartbroken. When I found your site and realized I could replace it, I was overjoyed. I am replacing a few of the pieces I had that have chips in them as well. Thanks for helping me to restore such a special gift! "
J.S., Missoula, WT
"I have visited your showroom and we enjoyed the experience."
S.G., Apache Junction, AZ
"I am so happy to find you!"
E.R., Norristown, PA
"Always a satisfied customer"
D.D., Cary, NC
"I love your place!! Replacements gets an A++ for customer service. I sure do wish my employer had a take-your-pet-to-work policy!"
T.K., New Philadelphia, OH
"This seems to be an awesome site. I will definitely tell my family and friends about it."
C.H., Norwood, Australia
"You provide a great service!"
M.C., Spokane, WA
"Great site with lots of options!!"
K.C., Cupertino, CA
T.F., Ontario, Canada
"The response and service from Replacemens.com is excellent. I have used their services several times, particularly for Denby China, Colonial Blue Series. This has been discontinued long ago so is very hard to find. Replacements.com have always managed to find the item I need replaced and at a reasonable cost."
T.G., Lawrenceville, GA
M.M., British Columbia, Canada
"Thank you so much! We received the shipment on Friday and everything was in one piece and beautiful! We were married 18 yrs. ago and registered for these items, but never got them, and then as the years went by and we had children, getting the China went to the back burner. I will definitely be ordering more from you again."
J.B., Granbury, TX
"Such a handy and quick service. Thank you!"
M.H., Evergreen, CO
V.W., Anchorage, AK
"I have been a customer for years and you never fail me&good work!"
M.D., Westminster, MA
"Thank you. My order arrived today in perfect condition. I'm delighted with everything. My experience with Replacements LTD. was excellent from start to finish. I'm sorry I didn't get the name of the phone rep who took my order because she was superior. I would recommend your company to anyone. Thanks to all of you there."
M.G., Springfield, MO
"I have ordered other things from you and have been very happy with the results."
K.B., Portland, OR
"Went to your warehouse-wonderful!"
P.M., Hamilton, OH
"I have ordered china from Replacements. I got great service. Quickly received the order in excellent condition. Reasonable prices, also."
A.T., Laguna Niguel, CA
"We have purchased other items from your company in the past. We are very satisfied customers."
E.D., Bowie, MD
"I am a customer and devoted fan. I've told many friends about the great service Replacements, Ltd. provides."
K.G., Hastings, MI
"Love your site!"
F.H., Elizabethtown, TN
"Great site and great service. I have ordered several times. I plan to order again soon."
M.B., Handover, PA
"I have had prior dealings with you and have found them to be very positive!"
G.K., Greensboro, NC
"I am lucky enough to shop your site and store."
D.C., Crawfordsville, IN
"Appreciate your site"
S.L., Chapel Hill, NC
"Keep up the good work, thanks!"
D.B., Cape Coral, FL
"I've ordered from you in the past and found your service very reliable."
S.S., Canton, GA
"I LOVE THIS WEBSITE! Not only does replacements.com operate smoothly and efficiently online, you will receive a prompt follow-up email regarding your specific needs; in my case an out of stock pattern. The replacements.com search engine located my pattern quickly (showing various versions), however, I was provided a confirmation email with a photo of the pattern I needed, assuring me that my search was correct and that replacements.com will notify me via email when stock becomes available. I mentioned my shopping experience to a friend, who has been ordering through replacements.com for years. Give it a try. You will not be disappointed."
L.V., Los Angeles, CA
"I received merchandise today from you and am very grateful for it."
K.R., Tucson, AZ
"I love this website. What a great resource for completing old sets inherited from grandmothers."
G.M., Hardinsburg, KY
"Love your site. I can find all my favorites."
E.W., Fort Worth, TX
"Previous shipments have arrived safely and promptly. Thank you!"
J.K., Sun City, AZ
"Very useful service."
J.H., Clarksburg, MD
"You have a great selection of merchandise. Thanks."
J.P., Tulsa, OK
"You have a superb inventory!"
M.T., King George, VA
"Thank you for offering this service."
J.W., Danville, PA
"The Luzon by Noritake was my grandmothers. She had a service for 20! In 1936 a great flood hit the Susquehanna Valley. The china was in a hutch that overturned in the flood and many pieces were lost. I inherited the china and Replacements, Ltd. was able to complete the entire set, although I completed to a set for 12. So happy to be able to use it, and I do, frequently!"
J.N., Santa Monica, CA
"LOVE YOUR SITE! I was searching for my Grandma's pattern that I now have. I couldn't find it anywhere until I found you. I buy about $150 worth of china a year to replace broken pieces and to add new styles from your site. Everything comes in super padded packaging and matches the description exactly. Given your thoughtful email responses to my questions over the years, I feel like I'm dealing with a real "person" rather than a large corporation who doesn't care about me. Thanks for the great service. "
O.S., Elizabethtown, PA
"I have stopped by your store several times. Love it!!!!!!!!"
More Pages of Letters From Our Customers!