Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.H., Charlotte, NC
"I've used your services before and I am thankful you're there."
M.A., Monterey, CA
"Whenever I'm looking for china, silverware, etc. your company has it. No matter how old or new. I always refer my friends. You're the best!"
T.M., Napa, CA
"Very easy site to get around. Bravo!"
D.J., Brooklyn, NY
"You are the Sherlock Holmes of lost dinnerware."
L.R., Atlanta, GA
W.A., Cape Town, South Africa
"Very comprehensive site"
S.C., Alston, UK
"Great site! I've been trying to locate items in this range in UK and Europe for five years and had no luck. I discovered you guys and have found lots of lovely pieces!!"
J.E., Matthews, NC
"I visit your showroom every time I travel near Greensboro. It's like visiting a Modern Museum of Beautiful Things! Your staff is always knowledgeable and willing to help find that one piece I'm looking for! Now I enjoy shopping online with you as well. The photos are excellent and the site is user-friendly. I've actually used your site as a reference while antiques shopping. And last but not least, every piece I've ordered online arrived on-time as promised and was obviously handled and shipped with great care. This is why I am a repeat customer!"
J.K., Jamestown, NC
"Love your store and the complete china set we purchased. You have a wonderful staff. During our last trip your employee even walked us out to the car with our purchases."
M.V., Buffalo, NY
"You have so much knowledge about old china and your prices are reasonable too."
C.S., Baltimore, MD
"You guys rock! My orders arrive so beautifully packed. Love your service."
J.R., Delray Beach, FL
"Terrific place to visit and do business with."
P.B., Erin, TN
"I just wish I was rich because I love your store."
C.S., Springfield, IL
"I am very glad I found this site."
M.O., Spokane, WA
"Thanks for your great service!"
S.E., Livonia, MI
"I have ordered in the past and am very satisfied."
N.J., Mooresville, NC
"I've been using Replacements, Ltd. for years to replace or add to my china, etc. I really appreciate you finding the pieces you do. Ive always been very pleased with the pieces Ive gotten. Theyre like brand new!"
L.R., Carmel, IN
B.W., Vacaville, CA
"Love your web site, helped me a lot."
B.A., Florence, AL
"Been shopping with you for years, keep up the good work."
J.G., New Bern, NC
G.F., Arlington, VA
"I just wanted you to know that I received my replacement plate for a set of dishes that isn't expensive or fancy, but that was fully intact until I broke one dinner plate. I have shared the experience with my friends on Facebook. Thanks for your prompt and efficient service."
R.J., Ontario, Canada
"The website is easy to navigate through, the search function is fantastic, the pictures were easy to see so you can make sure you are buying the correct pattern. The shipping information was clear and easy to understand. I'm Canadian and often websites have no information on shipping to Canada. I'm impressed that the shipping includes duty and taxes! Finally a website that has clearly written shipping charges."
K.J., Blaine, MN
"You have a well-run company and a thoughtful, useful web-site."
M.S., Mullica Hill, NJ
"Your company has helped me with my collection for many years. You are informed about your products, have fair prices, and just know how to package and mail them out. I have never received a broken or damaged item. "
N.S., Parsons, KS
D.L., Powell, OH
"I've been a customer for years. Love your site!"
D.W., Minnetonka, MN
"We had a wonderful time at your business. Thank you!"
A.G., Laredo, TX
"Always great service! Great deals and great prices, too! Best place to shop for your missing pieces."
C.G., Bensenville, IL
"It was so exciting to see my pattern in your inventory and was "soooo" easy to order! My order arrived packaged with care and I now own my full set again. I am now anxiously awaiting the arrival of an email regarding my everyday salad plates in your stock, so that I can purchase them! Thanks for this great service!"
A.C., Ontario, Canada
"Love the speed of delivery."
C.E.P., Canton, MI
"I think your site is awesome. You helped my mom so much when she had to give up her home and had a lot of china to sell."
D.S., Glen Ellen, CA
"You're always helpful and professional"
T.H., Lancaster, KY
"Glad you are there!!"
M.E., Calabasas, CA
"Replacements has been a very efficient way to add to my various sets of dishes. I am very fond of dish collections, so it has been wonderful to be able to add to and complete them. I inherited a partial set of Wallace china, and through Replacements have been able to complete the set. In turn, I will give that set to my daughter, so Replacements has helped three generations connect. I am so grateful to your organization."
M.D., San Jos, Costa Rica
"Recently, I placed an order with you because Replacements Limited had a tablespoon in a vintage pattern of Cristofle silverware. The rare spoon from the 1940's was available in the tombs of silver that you most carefully protect. Upon my investigation, Cristofle, the 'king of kings' company could not help me recover my soup spoon. . .unbelievable! Your company is an important historic and archeological dig into the dining rooms of the world! THANK YOU! I am indebted to your work and hope you have many centuries of success. I live in Costa Rica and you made my dream come true. I will spread the news of your wonderful service all over my country. There are some fabulous old collections from the Coffee and Banana Republic heydays when the china for serving was brought over on trade ships from England and the United States. It is surprising how much can be found on your website. MUCHAS GRACIAS!"
L.M., Ashland, NE
"Glad I found your site."
E.B., Clayton, GA
"I would love for anyone to be encouraged to stop by your beautiful, combination museum and beautifully decorated large store, along with notifications via e-mail, of any items one would be interested in purchasing. I personally have had the warmest care from staff for any items purchased, such as stainless steel pieces I needed to add to my set. The pieces were cleaned and polished prior to my buying, I was allowed to inspect to be certain they met my expectations. Staff would help me hunt for items among those on the shelves, which I would be looking for. They would make helpful suggestions, which would often lead me to making a purchase. Lastly, everything is so carefully wrapped, impossible for breakage as I would continue my travels. Stopping by Replacements is now a MUST, each time I return back home to the Georgia mountains."
A.B., Arlington, MA
"I had been looking for my grandmother's china for YEARS and you finally came up with a few pieces and eventually had quite a list. You will never know how pleased I am to have it. She passed it down to me and I will be passing it on to my granddaughter."
More Pages of Letters From Our Customers!