Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.S., Carmel, CA
"I really enjoy your site and your merchandise."
R.H., Nova Scotia, Canada
C.F., Bradenton, FL
"Thank you for helping me find unusual pieces which I need for our afternoon tea. I can always count on you."
L.D., Glens Falls, NY
"Love your site"
D.A., Carterville, IL
"I love this site."
P.S., Sacramento, CA
"Love this site for finding additional pattern pieces!"
D.F., Huron, OH
"Just glad you exist-you're a wonderful resource."
B.N., Baltimore, MD
"Superb service, have found lots of items for us over the years."
M.G., Muskogee, OK
"Always pleased with response and orders."
L.S., Rye Brook, NY
"I've used Replacements before. Great company!"
R.B., Lanchester, UK
"Good site to use"
S.H., Ontario, Canada
"Thank you for your quick response!"
R.H., Balsall Common, UK
"I live in the UK and some china patterns are impossible to get in the UK. Replacements has allowed me to build up my china collection which I enjoy very much. When I call the Replacements team to place orders they are always very courteous and helpful - nothing is too much trouble. In addition, I know that my order will arrive safely in the UK from the USA because the packing of the china is exemplary."
J.P., Pensacola, FL
"I have ordered from here in the past. Great service!"
P.A., Dillsburg, PA
"I was delighted to find your business because I was afraid I would not be able buy more pieces for my china and crystal that are no longer produced. It was very helpful to use the system you worked out to determine the name of the pattern of my glassware. I have purchased pieces of 3 or 4 patterns from you. Your website is easy to use, and your sales staff was helpful when I called on the phone. You do a great job of packaging pieces also-it has always arrived in perfect condition."
M.R., Homestead, FL
"I have used your site many times for myself or friends, and you have always come through."
D.S., Natick, MA
"Thank you for the wonderful job you did getting me the gravy boat. I was upset when workers in our home broke my grandmother's gravy boat, but was thrilled when I found it on you website. You replaced it so quickly! Thank you so much."
K.L., Belton, TX
"I love your website. It's very helpful. Over the past several years, I have found your website to be a very useful resource. I have fond memories of china patterns used by my family but have no idea who has these china services now. As a result, I have been searching Replacements for these patterns in hopes of collecting some pieces that will be meaningful to me. I have found everything I was looking for and more on your website! Thank you for making my search interesting."
T.P., Haskell, TX
"Have purchased apricot Iroquois plates and am very pleased."
J.R., Deming, NM
"Have replaced pieces. Happy with the service and prompt delivery."
C.B., Auckland, New Zealand
"I have just received my order from your firm and I am so delighted, and can't wait to use them. When I purchased all my flatware in Montana 1960,( Millars Jewelers I think) I was visiting my then fianc's family and chose the Sterling I loved. Unfortunately, I made an error and bought only 2 hollow handled butter knives and 8 butter spreaders!! I have entertained royally over the years and have always been annoyed with myself when it came to table settings ( a couple of other wrong choices also) but, now, after finally finding your website, I am ecstatic, with your service and promptness of delivery. As my husband died after only 12 years of marriage, I tried many other people to look out for a few pieces for me to no avail, and now I am happy. When I can save up a bit of cash I shall replenish the other missing pieces in my set."
C.D., Hillsborough, NJ
"I have used your service for years."
K.G., Palo Alto, CA
"I have used you before and been very happy."
T.D., Dallas, TX
"Keep up the good work!"
C.F., San Antonio, TX
"I'm very happy with the help you gave me before."
S.L., Chula Vista, CA
"My mother ordered from your company for many years and was extremely satisfied with every piece of sterling that she received. I have lost some of her dinnerware and will be ordering from you in the near future."
B.B., Campbell, TX
"I have used Replacements for a very long time and I've never been disappointed."
V.B., Sumerduck, VA
"I recently purchased a set of dishes at a thrift shop and some of the pieces were missing. So I decided to see if I could find any more like them. There you were: and I did! Thank you so much once again. The thrift shop also has another set, so I'm going to go by and let them know about you and what it is that you do. That way the person who purchases them, may also be able to do the same; as there were a few pieces missing from that set as well. You all are wonderful!"
C.R., Mission, TX
"Excellent service in past."
C.B., Cedar Park, TX
"I was so happy to find my Thomas Germany china on your site. Searched the site for 2 hours until I found it. Thank you for having this pattern so that I learned a little more about it."
K.S., Seattle, WA
"It's great to think I might have full sets of these dishes that I have loved always."
B.J.W., Dubois, WY
"We love your store! Your employees go out of their way to make your customers feel welcome and are so helpful. Your web site is so easy to find what we are looking for and I appreciate the email responses I have received regarding my inquiries. We all have something that has gotten lost or broken and we rely on your company to help us locate that item. If you are not able to find it, we all appreciate the effort. Thank you again for such a wonderful company."
P.T., Nashville, TN
"It can be daunting, to say the least, to search for a particular piece of China, without a lot of knowledge about where to find it. Your site gives me a partner in my search and with your online resources, you're one heck of a good partner to have! Also, your pricing is very fair! You now have your own icon on my computer so I can click & immediately go to your site. Finally, your site is a valuable tool to have when wanting to identify a pattern name. Keep up the great work & I wish you continued success."
J.N., Sacramento, CA
"I have purchased many items over the years and have been delighted with your service!!!!"
G.H., Jonesboro, GA
"Your products and services are awesome. We have purchased from you before and are extremely pleased. I have never had a problem with any of your products, but I am confident if I did, you would make it right. Good customer service is a commodity to be valued and often hard to find. Thank you for being there for your customers."
K.F., Canton, OH
"Love this site. Thank you kindly for a great service."
B.H., Grand Rapids, MI
"I have been shopping with you for years and have been pleased with your service."
M.P., Libby, MT
"I've been a customer for 30 years and so love that you provide your services."
C.D., Venice, FL
"You're a comfort!"
P.H., Nashville, TN
"Always been very helpful and courteous! Everyone has always been more than willing to help in finding a replacement when I have needed assistance. You can tell by someone's voice if this is a pleasure for them or just a burden!!! It seems to be a pleasure for your employees to help on each phone call!!!"
More Pages of Letters From Our Customers!