Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.N., Pretoria, South Africa
"Fantastic service you are offering"
L.W., Ontario, Canada
"I am quite impressed with the high level of customer service at Replacements, Ltd. You were fantastic at helping find a pattern for my mother's china pattern and it led to her purchasing 2 pieces. We didn't think we would ever find her pattern due to the age of it as it has been passed down through the generations. When speaking to the customer service representatives they were very knowledgeable and helpful. We didn't have a pattern name or number, and they stated it wasn't a problem just take a picture and email it. Next thing you know we have an email with all the information availability on that particular pattern along with pricing and order information. Amazing. Thank you so much and keep up the great customer service levels."
J.F., Bedford, VA
"You are always helpful"
K.F., Pennington, NJ
"This website is great for Department 56 items because the items are less expensive."
B.T., Anoka, MN
"Thanks for the quick response."
L.Z., West Seneca, NY
"Happy you provide this service!"
D.G., Haw River, NC
"Love your store, so friendly."
R.C., Plainsboro, NJ
"I love Replacements, Ltd!! I have been a satisfied customer for many, many years."
P.R., Niles, MI
"I have used you before for other things and have been very pleased."
R.R., Bay Minette, AL
"I'm so glad to know there is a company such as yours!"
A.H., Franklin, TN
"I love Replacements and have bought many pieces of different patterns from you. It has been a source a great joy and pride to be able to replace not only some of my Lenox wedding china, but also some of my mothers and my grandmothers wedding china through Replacements, Ltd. At many family gatherings I am able to set a beautiful table with their china, a pattern that brings back memories for those gathered around the table. Later in life these sets will be passed on to family that will, hopefully, have their memories of laughter, good food, and family, with these beautiful dishes holding the food which was lovingly prepared for them."
J.M., San Diego, CA
"You're a life saver."
D.S., Metaire, LA
"I have shopped at your store, love it!"
S.D., Flagstaff, AZ
"Have been a long time customer and have ordered many items from you."
S.J., Independence, MO
"I've had such good luck in the past getting discontinued patterns. I have found things for not only my discontinued patterns but also for my daughter."
K.L., Eldon, MO
D.R., Pismo Beach, CA
"So excited! Hope to purchase more."
P.B., Owensville, MO
"Appreciate your website, it has helped me before."
D.W., Raleigh, NC
"Have shopped at Replacements, Ltd. for years."
R.H., Fort Mohave, AZ
"Have used your company before and I am confident you will find this set."
D.S., Saskatchewan, Canada
"I am a repeat customer-love your service!"
D.K., Pearland, TX
"Love your site!"
G.Y., Forest, VA
"Awesome e-catalog, kudos!"
M.H., Santa Barbara, CA
"Wonderful to know you exist, especially for rare replacements!!"
J.P., Prospect, KY
"Great service company!"
D.S., Ocala, FL
"Keep up the good work"
K.M., San Antonio, TX
"I love this web site. I have always loved dishes and going to this web site makes me feel happy. Your site and the pretty things brings back a lot of great memories".
J.F., Frederick, MD
"We have been happy customers for years."
P.P., Hayesville, NC
"I love your store, it's like a museum, except everything is for sale! The staff has always been exceptionally polite and helpful! They even invited our rather large pet Akita in when we stopped on an exceptionally hot day, and he loved all the attention and even a bowl of cool fresh water! You provide the means for many of us to delight in reliving fond memories from the past!! A day spent wandering through your vast displays and collections is a day well spent!"
K.T., Pleasanton, CA
"Thank you for providing a great source of replacement pieces!! Fantastic!"
D.O., Ontario, Canada
"I just love old dishes. Your site is fantastic for browsing, or as I am doing now, dreaming of a tea pot."
F.B., Lorton, VA
"It was very nice to find your website. I wanted to add some pieces to my high quality handsome flatware set, and there they were."
J.L., Ontario, Canada
"Replacements is a life saver. When I first bought china and crystal I purchased Rosenthal based on my belief that a company that has been in business for such a long time will always keep the china and crystal in "open stock". I was sadly mistaken. After about 20 years I discovered that Rosenthal had delisted the patterns I had chosen and I began to purchase replacements directly from Germany. When I travelled to Zurich on business I went into the Rosenthal store and they confirmed that it would be impossible to purchase more. When I returned I was told about Replacements. What a delight! They always answer their phone almost immediately, the person on the phone has full access to their inventory of patterns and stock. They can and do find replacements. Thirty years after purchasing my first place setting for eight I had about 5 place settings left. I asked them to find 8 additional place settings and in very short order they emailed me that they had found them. As I am in Canada my greatest fear was breakage during shipping. They fully guarantee against breakage (including return shipping of broken items) but in over 14 years of dealing with Replacements I have NEVER received a plate or crystal glass that had been broken or chipped in shipping. My initial investment of $6,000 in china and crystal in 1974 has been protected and now, 38 years later I am still using the Rosenthal plates and crystal every day. Replacements staff are always courteous and quick to find solutions and replacement pieces that they may not currently have in stock. They still answer the phone in seconds, and still have courteous and capable staff every step of the way. Rosenthal let me down but Replacements never has."
P.Q., Bowling Green, KY
"Thank you for help in identifying the name and value of many pieces of this china! I used to bring my beloved golden retriever, Bentley to work. He's been gone many years, but I have many happy memories."
A.O., Dresher, PA
"Love this site. It is very user friendly with a wonderful and vast collection of absolute goodies."
M.S., Axton, VA
"I always look forward to receiving updates, I don't know of anywhere that I can depend on to find china & crystal information that I need. Thanks for being there."
J.R., Tampa, FL
"I have a China pattern that is over 35 years old that Replacements helped me obtain the remaining pieces I needed to complete a twelve piece place setting. I have Christmas china that although it is not an expensive set, I had several pieces stolen by someone that was cleaning my home at the time. I was able to log onto Replacements.com and purchase the pieces I needed to make my china set whole again. I have all faith that if they can find the recent items I'm looking for to complete a third set of dinnerware/stemware we have in a second home, that I'll hear from Replacements that the items are now available to purchase."
B.M., Orange Park, FL
"Thank you for offering this service; I am impressed with the online photos and details. The store looks fantastic! I greatly appreciate being able to find and purchase the discontinued items I need. I used the internet to find the items; but used the phone to complete the purchasing transaction . The representative from your company was very friendly, professional, and efficient; I look forward to receiving my canisters. Thank you."
B.B., Mooresville, IN
"This is great!!!!"
P.J., Lisle, IL
"Found your site to be one of the better replacement sites. Have purchased items from you in the past. Also, the response time is excellent. I sent in a picture of some of my Mother's crystal and your staff was able to match the pattern almost immediately. I would recommend your site to anyone looking for replacement pieces of their china, crystal or flatware patterns."
More Pages of Letters From Our Customers!