Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.M., San Diego, CA
"Friendly staff, fast service"
D.N., Ishpeming, MI
"Great prices, wonderful service"
B.M., Manitoba, Canada
"I have been registered with Replacements for a number of years. The service and the china orders have been excellent. It is very fulfilling to be able to add to or complete a china set that has been handed down from a close or distant relative. When you sit down with your family and remember the great times you have previously spent with relatives that have used the same china pattern it brings a feeling of closeness to your heritage. It is also interesting to know that when you replace broken or missing china pieces that were used by another family from another country that you have a close connection to them by imagining what conversations took place while they were using the china that Replacements provided."
H.C., Winston Salem, NC
"Replacements is a wonderful business!! I've loved visiting you in the past. Replacements is such a unique service, and is so well-organized. I am very impressed with what you do, and also with the work environment there. Replacements employees are always so helpful."
K.S., Mill Creek, WA
"You are irreplaceable!!"
A.L., Leicester, NY
"Keep up the good work!!!"
M.H., Lawndale, NC
"Have always had good service in the past."
D.S., Batavia, OH
"I have purchased several items before and have been very satisfied with both the quality and customer service."
P.F., Royal Oak, MI
"I have received other china pieces with good results"
P.B., The Villages, FL
Thank you for continuing to keep in touch."
J.D., Saint Marys, OH
"I like your website, you seem to have it all! I love to collect all kinds of china and other interesting pieces."
P.E., West Columbia, SC
"Love your website"
D.B., Clarks Summit, PA
"This is awesome"
D.E., Baytown, TX
"I have placed many orders and have always been satisfied."
M.P., Walnut Creek, CA
"Have been a customer for years. Thanks for being there."
V.B., Wayzata, MN
"Satisfied previous customer"
L.D., Union Mills, NC
"Love you guys. You're the greatest!!"
H.M., Chicago, IL
"You have a great company, thanks!"
C.S., Harrisburg, PA
"We've dealt with you for 10 plus years and are very satisfied."
E.C., North Syracuse, NY
"I have been shopping with Replacements.com for many years, since I wanted the Flower Market pattern and discovered it was discontinued. I was able to get every piece I desired, including the hard-to-find pieces. The telephone staff is so helpful and courteous. The packages are packed in such a way that nothing could ever come broken, even if the box fell off a bridge. Thank you Replacements.com. I look forward to many more years of excellent service."
S.H., San Jose, CA
"Wonderful service. I have been a customer since the 80's."
J.A., Wellington, FL
"Excellent resource and service"
D.S., Tigard, OH
"I've been a customer for years! The reason why I've been a customer all this time is because you've been a great source of pieces since I got my first China at my wedding. Later on, I learned that you carried flatware, too, so I've been able to keep replenishing lost or broken items as well. Your listings are very helpful, and even accepted as value determinations by insurance companies! I am, indeed, a happy customer!"
N.R., Doral, FL
"Your website is great and easy to use, I found all I needed to see!"
J.C., Greensboro, NC
"One of my favorite dishes of my grandparents, was one with red cherries on the rim. Having been fruit farmers for several decades in North East, PA and their passing away, I longed for a memento that would keep their memory alive in my home. Knowing that Replacements has just a few pieces of this pattern has made the 30 year search come to a blissful and heartfelt end."
M.N., Pretoria, South Africa
"Fantastic service you are offering"
L.W., Ontario, Canada
"I am quite impressed with the high level of customer service at Replacements, Ltd. You were fantastic at helping find a pattern for my mother's china pattern and it led to her purchasing 2 pieces. We didn't think we would ever find her pattern due to the age of it as it has been passed down through the generations. When speaking to the customer service representatives they were very knowledgeable and helpful. We didn't have a pattern name or number, and they stated it wasn't a problem just take a picture and email it. Next thing you know we have an email with all the information availability on that particular pattern along with pricing and order information. Amazing. Thank you so much and keep up the great customer service levels."
J.F., Bedford, VA
"You are always helpful"
K.F., Pennington, NJ
"This website is great for Department 56 items because the items are less expensive."
B.T., Anoka, MN
"Thanks for the quick response."
L.Z., West Seneca, NY
"Happy you provide this service!"
D.G., Haw River, NC
"Love your store, so friendly."
R.C., Plainsboro, NJ
"I love Replacements, Ltd!! I have been a satisfied customer for many, many years."
P.R., Niles, MI
"I have used you before for other things and have been very pleased."
R.R., Bay Minette, AL
"I'm so glad to know there is a company such as yours!"
A.H., Franklin, TN
"I love Replacements and have bought many pieces of different patterns from you. It has been a source a great joy and pride to be able to replace not only some of my Lenox wedding china, but also some of my mothers and my grandmothers wedding china through Replacements, Ltd. At many family gatherings I am able to set a beautiful table with their china, a pattern that brings back memories for those gathered around the table. Later in life these sets will be passed on to family that will, hopefully, have their memories of laughter, good food, and family, with these beautiful dishes holding the food which was lovingly prepared for them."
J.M., San Diego, CA
"You're a life saver."
D.S., Metaire, LA
"I have shopped at your store, love it!"
S.D., Flagstaff, AZ
"Have been a long time customer and have ordered many items from you."
S.J., Independence, MO
"I've had such good luck in the past getting discontinued patterns. I have found things for not only my discontinued patterns but also for my daughter."
More Pages of Letters From Our Customers!