Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
W.M., Bloomsburg, PA
"I have purchased many items from you. Great service and quality!"
L.C., Kerrville, TX
"Love, love, love Replacements!"
L.F., Toronto, Canada
"I had wanted dishes from my favorite set that I had purchased in the mid-1980's. I found your website and ordered some soup bowls that you had available. I wanted only dishes which were in excellent condition. The dishes arrived on time, and exactly as I had hoped. The dishes are like brand new and look lovely. I am so pleased with not only how the dishes arrived and their timeliness, but the polite, patient, helpful and friendly persons I have spoken with at your company. It is also wonderful not to have to go through a gauntlet of machine voices to get to a person to speak with. I was also pleased to receive your pamphlet that described how to care for fine china and silver; thank you for the helpful ideas. I am registered with your company for this pattern and hope that other dishes of this set may arrive soon."
C.U., Los Angeles, CA
"I love your company."
L.S., Gastonia, NC
"I love Replacements! Great place and great people. So much fun to visit!"
D.J., Lawton, OK
"I love your site."
M.G., Atlanta, GA
"The pieces that I have received have always been exactly as they were listed. Your company is a great place to find pieces that are no longer in the marketplace...it's exciting to find them."
A.B., Houston, TX
"Googled on Hometrends dinnerware makes and found your list and pictures. Awesome site."
M.H., Hadlyme, CT
"Some of the most meaningful purchases I have made from Replacements, Ltd. was when I filled in my mother and father's crystal pattern and my aunt's china pattern. I thought I'd always have too few pieces to use for the whole family but I was delighted to find the patterns on your website. Now, at holiday dinners we smile in remembrance of our childhood and our loving parents and know we'll be passing along memories to our children and grandchildren. Thanks for the opportunity!"
E.M., Saint James, NY
"Have been with your company forever and I am as pleased today as ever."
S.O., Mobile, AL
"I am grateful that your website is so very easy to navigate and that there are so many selections. Your employees are very helpful, knowledgeable and courteous on the phone. My purchases have always arrived promptly and well packed. This makes the transactions as delightful. Thank you for making this so easy!"
L.M., Drumshanbo, Ireland
"I ordered the plates I wanted a few days ago and much to my surprise and delight they arrived this morning in perfect condition. Your service is fabulous - I will certainly recommend Replacements, Ltd."
J.F., Endicott, NY
"I am a happy, current customer who has gotten several items via mail from online orders. I also was lucky enough to visit the beautiful Replacements, Ltd. in NC. I plan to visit there again hopefully before Christmas!"
D.B., Sandusky, OH
"I found your company to make replacement of my china as easy as possible. You have multiple ways to make contact which facilitated my search and utilized my time very efficiently. Questions were answered quickly and effectively. Although it had been several years since I required your service, it was very exciting to find the company still performing up to my expectations. Thank you again."
D.D., Douglass, KS
"Love your site"
V.N., Blanchard, MI
"I sincerely can't wait to start ordering not only the replacement pieces I need as well as additional pieces that I do not have. My china set was inherited from my Grandmother (it was her wedding set from 1930). I am so excited to expand the set to be able to leave an even larger collection to my daughter."
P.S., Boca Raton, FL
"You may certainly use my comments....You ARE the best. The service you offer is unique and much appreciated. Through your company I have been able to complete sets of dishes I received from both of my grandmothers as well as my own china pattern. I have also added to the silver service my mother-in-law left to me. All the information in one convenient place and service that is excellent! Thanks!"
S.S., Redmond, WA
"Always love doing business with you!"
L.A., Allen, OK
"Love your website"
G.M., Bayport, NY
"I have ordered several items from Replacements and it's a pleasure to deal with such a professional organization. I love that they exist. I love that they are in this country. I love that they care! It's great to be able to buy open stock china at great prices. Finally, they pack everything with amazingly well and are quick to ship. "
A.B., Talent, OR
"Very happy with everything. I have been using your service for many years."
R.W., Alameda, CA
"Very efficient web site"
H.A.S., Ontario, Canada
"Great site. I am so excited to be able to add to my set."
F.B., Houston, TX
"You have a good website"
M.S., Columbia, SC
"We visited the store and had a great time buying some missing pieces. Thanks so much!"
B.F., Salem, NH
"This site is awesome! It really makes using china worry-free knowing you can replace a piece if one should break!"
G.B., Christchurch, New Zealand
"I am totally thrilled that this site exists."
J.H., Iowa City, IA
"I appreciate your attention to customers and your willingness to check stock for quality I would prefer to have. Your sales people are very competent and friendly - I appreciate the service! Everything arrived in excellent shape - so well packaged and came promptly. It was fun to open the box and examine the contents! Thanks for being a quality store that customers can depend on."
E.B., Carrollton, TX
"Old customer here-I love you guys!!"
M.W., Hartfield, VA
"I have been dealing with Replacements for many years. A trip from Virginia to your gorgeous store is a favorite pastime! Your staff and world class customer service is second to none!"
A.Z., Dallas, TX
"I have purchased wonderful things from you. You do a great job. Thanks."
J.L., Severn, MD
"Your services allowed me to continue my collection of silverware that I started as a very young adult, one piece and place setting at a time. Then, I had the unfortunate experience to only have the business/manufacturer close halfway through my collection. I inquired on how to find other sources but the pattern was proprietary to the manufacturer, which did not leave much hope and I gave up. For a short while thereafter, I did enjoy the pieces I had until it became inadequate for extended use. This has happened on other occasions in which I could only afford to piece together other collections such as china and quality luggage. Now, so many years later, I stumbled upon your website and was surprised by the lost treasures of merchandise right at my fingertips. Now, I am very close in completing my silverware collection and look forward to enjoying its use. More so, I look forward in passing this heirloom onto my children. The service you provide truly enables folks such as myself to add to and refresh their cherished collections that otherwise would had been impossible to do."
K.F., Christchurch, New Zealand
"You've got a mind-boggling collection, and you have very prompt service and delivery."
L.T., Brisbane, AU
"You offer a wonderful service."
M.K., San Diego, CA
"Thank you, great site."
K.W-L., Toronto, ON
"Great web site! Love the details."
J.D., Pensacola, FL
"I've had this pattern for so long I can't remember how I came to purchase it. So glad I could find someone to help replace a piece that was broken."
R.A., Rockingham, NC
"Very good shopping experience at your story."
M.R., Kalispell, MT
"Great website. Great customer service!"
M.H., Waynesboro, PA
"We shopped at your store on 8/1/2011. We live 7 hours away. Our customer caretaker was Dan. He was very helpful and took my heavy box to the car for me. A sweet guy! Your employees are so welcoming and polite. Thank you!"
More Pages of Letters From Our Customers!