Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.F., San Antonio, TX
"Very happy with packaging and service."
B.R., Aurora, CO
"Replacements, Ltd. is amazing. I visited your establishment in 2009 and found it astounding! I could have spent a week there and still would not have seen everything!"
E.B., Worcester, MA
"Happy you are providing this service. When I could no longer buy pieces of my china and flatware locally, someone suggested Replacements, Ltd., and I was overjoyed to see that someone had taken the time and put forth the effort to secure pieces which we could add to our existing ones. It is important to me, and to others as well, that our tables have a together look and not appear as though they were put together with a few pieces inherited or secured here and there to try and coordinate with our basic patterns. It is all about the beauty of tablescapes to me, and I am grateful for your service."
A.B., Henderson, NV
"Your company has saved me so much time and trouble. When you have fine china and silverware that are not only beautiful but sentimental and often times 'old', it is great to have a resource that can replace the pieces that get lost or broken thus keeping the high value and use of the set. Means a lot in today's throw-away world."
L.W., Eden Prarie, MN
"As a past customer, we have been thrilled with the great job you've done in locating missing pieces in the past. Once we broke a plate as a dinner guest, and thankfully, we were able to replace it through Replacements, Ltd. We have several collections of old china and are giving one set to our son as a wedding gift. One of the plates is cracked and needs to be replaced. Hope you can find the missing dinner plate for us! Good Luck!"
M.P., Baltimore, MD
"Love doing business with you!"
L.L., Spencer, WV
"I have used Replacements for years. Thanks for being there."
S.D., Milton, FL
J.S., Chesterfield, MI
"I have used your services before and am very satisfied."
M.D., Christchurch, New Zealand
"Great service. Just pleased to know I can get replacements for my dinner set. Being accessible to the china from New Zealand is such a bonus."
K.M., Halethorpe, MD
"I have been a Replacements, Ltd. customer for well over ten years and in all that time you have strived to educate me about the different types of silverware and to locate the impossible to find&I greatly appreciate that. My friends are amazed at the goodies that Replacements has found for me. Thank you for making my food tastier, because we all know love is in the eye of the beholder and every time I have a party there is replacements on my table making my food look good!"
H.B., Salt Lake City, UT
"I have been using Replacements, Ltd. for nearly twenty years. Every piece they have sent me has been perfect. I have had the unfortunate experience of receiving badly worn pieces of china from other sources. This has never been the case with Replacements, Ltd. Everything arrives in perfect condition in a timely manner. I won't use anyone else!"
J.T., Springhill, LA
"Love your website - easy to maneuver."
P.D., Greensboro, GA
"The packaging is always excellent, I've never had any broken dishes."
L.H., San Rafael, CA
"Love you guys!"
S.T., Virginia Beach, VA
"I love your company. It is the place to go whenever I or any of my friends and family are looking for china, crystal, silver, etc. You have it all, and when you don't, I am confident and patient that you will soon get it. Now THAT is personal experience."
J.L., Bedford, VA
"Have been a customer of Replacements since the beginning and have always had positive experiences. I've bought personal items, wedding, birthday and anniversary gifts and have always been happy with my purchases. The crowning touch to my experiences has been the staff--they are without exception polite, helpful and friendly."
J.H., Slidell, LA
"Love your service."
S.H., Duncansville, PA
"Have bought from Replacements before and loved it!!"
D.L., Overland Park, KS
"You actually made shopping easier and quicker than in a department store."
G.H., Beverly Hills, CA
"Love your site!"
S.E., Sunny Isles Beach, FL
"You provide great service! I have dealt with Replacements for many years. I appreciate their fine customer service and that my items are always packaged with great care and shipped promptly."
D.A., Lodi, CA
"Love your selections! My purchases have always arrived in a timely manner, well-packaged and identical to the pieces they replaced. Thank you!"
D.H., Alberta, Canada
"We have bought a number of pieces from the David Winter collection over the years and even with shipping to Canada the collectibles arrived well packaged and with no damage. The prices were good and if I had a question I just called and the person who assisted me was always helpful and knowledgeable. Great place to find what you need."
E.L., Charlotte, NC
"I visited the store for the first time a few weeks ago and could not believe the variety of beautiful dishes and table accessories. I purchased a few things and I am looking forward to the opportunity to return. The staff was so kind and helpful they truly made shopping a pleasure."
L.T., Elizabeth, PA
"Your company fills a need, and does so extremely well. I would recommend you to anyone without hesitation."
S.N., Arkadelphia, AR
"I've shopped with you in the past and have always been pleased."
V.C., Sierra Vista, AZ
J.M., Mobile, AL
"Love your beautiful items and wonderful service!"
M.A., New Hope, PA
"Love this site. Have ordered from you before and been very happy with the results."
H.S., Palmyra, VA
"Always great service."
S.C., Bolivia, NC
"I have shopped with you before and love your service."
C.T., Tucson, AZ
"You provide an excellent and much needed service!"
E.M., Littlehampton, Australia
"We are past customers of Replacements, Ltd and have been very happy with our purchases."
T.F., Monte Vista, CO
"I am a returning customer who appreciates your excellent service."
A.R., Lima, OH
"We enjoy doing business with you."
S.W., Monsey, NY
"Wow! Very impressive!!"
L.M., Keller, TX
"Love the ease of your site."
J.F., Bucyrus, OH
"I really appreciate your past assistance in helping me locate missing pieces in my dinnerware collections. You should also be commended for your promptness in filling orders, safe shipping/handling methods and timely inventory updates."
J.M., Kiel, WI
"Love your site. Easy to maneuver around. Everything I have purchased with your company has arrived in excellent shape."
More Pages of Letters From Our Customers!