Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.N., Lake Hoptacong, NJ
J.F., Greenwood, IN
"I recently purchased some flatware from your company. I was very satisfied with the quality and prompt delivery."
G.N., Ontario, Canada
"I love the replacement plates that I received. In perfect condition and in a timely manner. It completed a set that had been broken in moving."
S.F., Farmington Hills, MI
"I do love your service!"
D.R., Pikesville, MD
"I have used your company off and on through the years and have always been pleased. This current experience was true to form!"
M.C., Yuba City, CA
"I've been shopping here for years. Everyone is so helpful!"
J.W., Pelzer, SC
"You guys need to write the book on customer service. You're fantastic."
D.B., Highland Park, IL
"Your website is very user friendly!"
M.R., Camarillo, CA
"We have purchased from you many times and have been very satisfied."
D.H., Columbus, OH
"The sales reps are ALWAYS VERY helpful and go out of their way to ensure I have all the information I need to purchase an item. Give them a pat-on-the-back for excellent customer service!"
J.S., Glendale, AZ
"I love your business."
M.A., Holley, NY
"So happy I found you on Google!!! I could not find my Cinnabar Fiesta dishes anywhere!!!! Very happy!!!!"
J.A., Shenandoah, PA
"I am a past customer and really appreciate all the help you have given me in finding the pieces I need."
K.M., Tampa, FL
"Thank you for your service over the years. Exceptional so glad I found you."
L.H., Greensboro, NC
"We just moved to Greensboro and I got to visit your showroom for the 1st time a few wks ago. I was like a kid in a candy store!"
G.V., Clinton Township, MI
"You are a wonderful source."
T.L., Bellerose, NY
"I have replaced chipped crystal stemware pieces and your service is excellent. The pieces came well protected and in perfect condition."
R.T., Norman, OK
"Love this site"
S.H., Yonkers, NY
"The selections are fabulous, more patterns and pieces than I could ever have predicted. Also, you make it so much easier by allowing customers to submit a photo of desired patterns for you to identify and locate."
D.S., Manassas, VA
"I first discovered your website a few years ago when I needed to replace some missing pieces to my Grandmother's china. I was thrilled that I was so easily able to find my pattern and purchase the needed pieces. The price was very affordable and I received the pieces in excellent condition. This past Christmas I was again drawn to your website when I found that some silverware pieces where missing from a set of my Mother's. I had no idea what the pattern name was but I did have the manufacturer name. I was so impressed that you offered a service to help determine patterns by submitting a photo of one of my pieces. Your website indicated that it could take up to a week for a response but to my surprise the next day I had the answer along with a link for all the matching pieces that I could purchase. It's hard to really put into words how much it means when you can replace a few missing pieces to something you consider a family "treasure". My gratitude is overwhelming and I will recommend to all my friends a visit to your website when they have a similar need."
F.R., Centerville, TN
"Your personnel in the store, online and by phone are very helpful."
C.B., Tampa, FL
"Love you guys!!!!"
B.G., Banjup, Australia
"Have ordered previously. Been very happy with the service."
M.W., Spartanburg, SC
"I just want to thank you and your staff for great service. I appreciate all of your staff for the excellent service. I have had a wonderful experience working with Replacements. Thank you!"
S,J., Sunrise, FL
"Easy to use site!"
J.P., Lanoka Harbor, NJ
"Great Site! Very well laid out and easy to use. I love that I can simply click a button to ask you to find certain pieces for me!"
S.B., Bangor, ME
"Love what you do and that you are dog lovers, too."
P.B., Spartanburg, SC
"Have dealt with you before and been very satisfied. The items I received were in excellent condition and the shipping was prompt."
J.R., La Crosse, WI
"Excellent service, thank you!"
K.H., Charlotte, NC
"I love replacements!! I went to college at UNCG and have loved visiting your showroom ever since. Thank you for the wonderful service you provide."
S.C., Los Ranchos, NM
"You're wonderful and I was so surprised to receive a response to my post Christmas dinner request of Replacements. I heard back from you the very next day! Santa's Elves working away!"
L.C., Mount Airy, MD
"Love your company."
L.L., Norcross, GA
"Always good service."
J.K., Sevierville, TN
"I've ordered at least two, maybe three times and I've always been very pleased. Packaging was very good and the items were exactly as described."
F.S., Defiance, OH
"What a terrific company- this pattern was my grandmother's and used for now three generations- Thanksgiving dinner and Christmas only- which made these dinners very special. Would like very much to add to the collection."
M.W., Lake Ariel, PA
"I have used Replacements, Ltd. a few times and every time I have been more than pleased with the reception I have received. They are helpful finding the patterns we are looking for, and I feel the prices are very good."
S.H., Allen, TX
"I love to browse your site to see what's available--I've ordered replacement bowls and plates for my everyday dishes and am looking to build on my collection of china. I look forward to the updates that are sent by email, as well!"
R.P., Moses Lake, WA
"Love your site."
J.M., Auburn, AL
"Thanks for having my pattern!"
P.V., Montgomery, TX
"Your telephone order people are the best, by far, head & shoulders above any others I've ever dealt with--pleasant, but so very efficient--amazing staff!!"
More Pages of Letters From Our Customers!