Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.G., Houston, TX
"You are one of the very few emails I have kept coming. All others I am unsubscribing to because I am too busy."
P.G., Conneaut, OH
"I consider Replacements a great service to those who break a cherished piece of china or who, to their dismay, can no longer purchase from a retail establishment because an item is no longer available. I've been fortunate to find my crystal that is not available elsewhere. Thank you, Replacements!"
J.G., Morristown, NJ
"I have used Replacements for years and the service is reliable."
B.T., Ovett, MS
"I think it is great that you can find these items."
P.E., Newport News, VA
"Love your store and shopping online. The staff is also helpful when ordering over the phone (or in the store) and in assisting in finding what you need. Your store in Greensboro is fabulous and a treat to visit. I love looking at all the beautiful displays of china and it has even encouraged me to buy something special that I did not know I was looking for! Thanks again for your incredible store!"
M.H., Weeki Wachee, FL
"Love this site!"
I.V.L., High Point, NC
"I always enjoy doing business with you."
B.L., Longview, WA
"Those of us that try to search for items ourselves but find trying to weed through the vast amount of Internet information overwhelming a company like Replacements.com fills a void because it does the hard work of trying to locate hard-to-find items to complete china or silver pattern sets, many of which might have significant sentimental value. Needless to say, I'm a committed fan!"
G.B., Rock Hall, MD
"Love your site"
J.T., Boise, ID
"We have replaced numerous pieces of silver and china over the years, but not until after we visited your store in Greensboro this Spring had we sent you some damaged silver for repair. I cannot tell you how pleased we are! You repaired silver spoons that had gone through the garbage disposal and polished them so that they now look brand new. You re-plated eleven old ice-tea spoons which now also look like they are new. Please accept our thanks for a job well done and know that we would recommend your services to anyone."
A.Y., Eden Prairie, MN
"I've been registered with you for years-have bought many pieces. Love your company."
C.B., Ontario, Canada
"I am so impressed with what you have."
I.R., Gastonia, NC
"Love doing business with you!"
T.S., Dalton, GA
"I was so excited to find your site! I have a set of china that my grandmother gave me. Recently, I dropped one of the salt/pepper shakers and was heartbroken. When I found your site and realized I could replace it, I was overjoyed. I am replacing a few of the pieces I had that have chips in them as well. Thanks for helping me to restore such a special gift! "
J.S., Missoula, WT
"I have visited your showroom and we enjoyed the experience."
S.G., Apache Junction, AZ
"I am so happy to find you!"
E.R., Norristown, PA
"Always a satisfied customer"
D.D., Cary, NC
"I love your place!! Replacements gets an A++ for customer service. I sure do wish my employer had a take-your-pet-to-work policy!"
T.K., New Philadelphia, OH
"This seems to be an awesome site. I will definitely tell my family and friends about it."
C.H., Norwood, Australia
"You provide a great service!"
M.C., Spokane, WA
"Great site with lots of options!!"
K.C., Cupertino, CA
T.F., Ontario, Canada
"The response and service from Replacemens.com is excellent. I have used their services several times, particularly for Denby China, Colonial Blue Series. This has been discontinued long ago so is very hard to find. Replacements.com have always managed to find the item I need replaced and at a reasonable cost."
T.G., Lawrenceville, GA
M.M., British Columbia, Canada
"Thank you so much! We received the shipment on Friday and everything was in one piece and beautiful! We were married 18 yrs. ago and registered for these items, but never got them, and then as the years went by and we had children, getting the China went to the back burner. I will definitely be ordering more from you again."
J.B., Granbury, TX
"Such a handy and quick service. Thank you!"
M.H., Evergreen, CO
V.W., Anchorage, AK
"I have been a customer for years and you never fail me&good work!"
M.D., Westminster, MA
"Thank you. My order arrived today in perfect condition. I'm delighted with everything. My experience with Replacements LTD. was excellent from start to finish. I'm sorry I didn't get the name of the phone rep who took my order because she was superior. I would recommend your company to anyone. Thanks to all of you there."
M.G., Springfield, MO
"I have ordered other things from you and have been very happy with the results."
K.B., Portland, OR
"Went to your warehouse-wonderful!"
P.M., Hamilton, OH
"I have ordered china from Replacements. I got great service. Quickly received the order in excellent condition. Reasonable prices, also."
A.T., Laguna Niguel, CA
"We have purchased other items from your company in the past. We are very satisfied customers."
E.D., Bowie, MD
"I am a customer and devoted fan. I've told many friends about the great service Replacements, Ltd. provides."
K.G., Hastings, MI
"Love your site!"
F.H., Elizabethtown, TN
"Great site and great service. I have ordered several times. I plan to order again soon."
M.B., Handover, PA
"I have had prior dealings with you and have found them to be very positive!"
G.K., Greensboro, NC
"I am lucky enough to shop your site and store."
D.C., Crawfordsville, IN
"Appreciate your site"
S.L., Chapel Hill, NC
"Keep up the good work, thanks!"
More Pages of Letters From Our Customers!