Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.R., Brooklyn, NY
"Your company is prompt and very easy to deal with."
M.H., Decatur, IL
D.H., Greensboro, NC
"I love your store and sales!"
P.L., Kansas City, MO
"Love your service. Over time, we have been able to add lots of pieces to favorite patterns because of how easy and convenient you make the process."
S.B., Greer, AZ
"Replacements service has been always been timely and punctual. We have gotten regular and timely e-mail notification on patterns of dinnerware and antique china when we needed additional pieces to add to our collection. We have total confidence when we order items from Replacements that we will get exactly what we need and ordered in a timely manner and shipped well so that all items are in useable condition upon receipt."
S.M., Chicago, IL
"I love this site. I've replaced items many times that hadn't been manufactured for 30 - 40 years. Everyone I've spoken with, whether by telephone or via e-mail, treated me with kindness and respect and they have gone out of their way to be helpful and answer any questions I may have. Recently, I asked them to identify the manufacturer and a pattern of crystal, which in this case hadn't been sold for 30 years. Replacements, Ltd. gave me an answer within 24 - 36 hours. I have used this site for approximately 15 years and I will use it again with confidence. I always recommend them to my friends."
M.S., Chestnut Hill, MA
"Thank you! You are terrific!"
D.G., Nesconset, NY
"Love this website!!"
T.M., Milford, PA
"I just wanted to send a note to let you know how impressed I am with your service. I am new to Replacements, Ltd. and received my first order, yesterday. It was like Christmas, all over again! The dishes and flatware were packed with extreme care. Each piece was wrapped meticulously. My patterns were discontinued several years ago and, with our family growing in number, I was doubtful that I would be able to use my original set of dishes and flatware. Thank you so very much for making this possible!"
M.M., Pipersville, PA
"Thank you Replacements! Thanks to you, I was able to expand and complete my Mother's Lenox china set (retired pattern.) I was pleased with the on-going, availability of pieces, quality, fair prices and great service. Thank you!"
D.R., Clarksville, TN
"Replacements, Ltd. provided me quality choices, very good customer service, and prompt deliveries of my selection of registered patterns in table settings and flatware."
D.B., Harrisburg, PA
"I've gotten several pieces from you and am very pleased with both the pieces and they way they were packed."
W.Q., Dallas, TX
"My order arrived yesterday in PERFECT condition. I am very impressed and will now feel completely comfortable ordering fragile pieces from Replacements.com. I have not been so fortunate in other shipments I've received from retailers."
S.H., Little Rock, AR
"Transacted business over 15 years with Replacements and have never been disappointed; products as shown arrived unbroken and gave much happiness."
M.C., Eagan, MN
"Always happy with my purchases"
G.T., Wesley Chapel, FL
"Love your website!"
H.C., Houma, LA
"Have used your business for replacement pieces a few years ago and was very satisfied."
T.M., Mudgee, Australia
R.S., Dallas, TX
"I really love how inexpensive the cost of shipping is on your site. Crystal is delicate and can be really cumbersome to pack well, and that usually means bigger boxes and bigger shipping prices. But my jaw dropped recently when I saw that it was only going to cost $11 to ship about 12 pieces of crystal to my house in Texas. I couldn't believe it!"
A.K., Fort Collins, CO
"Your site is great. Wish I could buy more. Highly recommended!"
H.K., Rio Rancho, NM
"I think this service is great!!!"
L.R., Raleigh, NC
"Your place is awesome! I love visiting there. You have provided me with pieces to another pattern I have. At Christmas you have a wide variety of beautiful china pieces and decorations. Great place to visit if you ever come to NC."
K.M., Saskatchewan, Canada
"LOVE YOUR SITE! Before I found you, I was afraid to use my china because it had been discontinued; now that I can replace breakages, I feel comfortable. Also, I was able to increase my silver plate service."
J.C., Hunstville, AL
"I really appreciate your service. I enjoy browsing the lists of items you provide. I feel as if I am broadening my education in ceramics and china. My Bucket List includes a visit to your Carolina location. Thank you once again."
V.M., Ontario, Canada
"Great and helpful website!"
B.M., Pittsburgh, PA
J.S., Marietta, GA
"Your company is a wealth of information. In addition, I just enjoy looking through all of your sales and collectibles! Thank you so much for all of your hard work!!!"
T.O., Joliet, IL
"I am really excited about this website. I recently starting collecting a set of Christmas dishes and just found out they have been discontinued. I was very disappointed. This is the second time this has happened to me. I had decided to give them away, when a friend told me about the Replacements website. I was really happy to find them at Replacements. Now I can continue to collect them."
D.G., Millville, NJ
"I have nothing but wonderful service from this company and I hope to continue doing business with them for a long time."
L.B., Jacksonville, FL
"Love your service, Our coffee cups arrived in GREAT condition and EARLY during Christmas season!!! FANTASTIC JOB!"
M.M.A., Highlands, NC
"Drove by your shop numerous times, but finally went in once. It's where nice ladies go when they die and go to heaven!!!!!!"
L.C., Woodbury Heights, NJ
"I love the site, and I have heard many people use you and are very satisfied."
R.C., Edmond, OK
"There are so many sites that are difficult to use it's wonderful when I come across one that is as easy as yours!"
S.B., Ontario, Canada
"The service, delivery, and very pretty products made my experience really exciting!"
J.H., Kevil, KY
"Appreciate the service. Have been a customer for years."
Mary Beaudry, Cos Cob, CT
"I've been using your website for a few years and am very happy with the service and the things you have found for me - even months to a year later."
B.W., Birmingham, AL
"I think your business and service is wonderful! Meets so many needs for so many!!!!"
L.C., Fayetteville, NC
R.C., Yakutat, AK
"I love your shop! All internet searches eventually come back to Replacements! I should always start there in the first place!"
B.S., Alto, MI
"Replacements.com's packing has always been excellent. The new packing is the best I have ever seen. It reflects the fact that "dishes" are not only precious but fragile and I have NEVER received a broken piece."
More Pages of Letters From Our Customers!