Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.Z., Pinehurst, NC
"Keep up the great service you provide"
S.C., Hamburg, NY
"Great finds! Keep offering good sale prices!"
K.A., Pasadena, MD
"You've got a great operation-good stock, ease of ordering, was very much impressed!"
J.M., Sacramento, CA
"You are great"
S.C., Carlisle, PA
"I have used your services before and you always seem to find what I need. Thank you!"
C.V., Alcalde, NM
"I love your business!!!! I never dreamed I could replace pieces of my 1955 wedding china that had been lost or broken over the years. What a wicked treat!"
S.P., Pinehurst, NC
"Always enjoy visiting the store"
L.B., Normal, IL
"Keep up the good work. You identified my old, rare Haviland. Your silver people have polished and repaired a silver salad fork that had a quick trip down the garbage disposal. Your seekers have found beautiful and rare pieces for my china: a sandwich plate, cream soup bowls, and I now also have completed our silver table service, thanks to Replacements. I was able to acquire individual butter spreaders due to the fact that I'd signed up for the "alerts" and was thrilled to have all 12 now! My family in NY shops at Replacements on-line and when we lived in NC, we took them on the factory tour. Fabulous! Now that I am in IL, I tell people about your company, as well."
G.H., Fayetteville, NC
"Replacements has assisted me for over 15 years in finding pieces to my china pattern I got when I married in 1966. If it wasn't available, they found it for me. I have had a great experience with Replacements and will continue to use them when I need to find my specific pattern."
K.M., Burke, VA
"Great depth of inventory and I love the service!"
M.P., Manitou Beach, MI
"We stopped at your store when in NC and everyone was very helpful and nice. All of our purchases were packed well and made it back to Michigan in great shape!"
E.H., Warner Robins, GA
"Awesome site! Thanks for being there for those of us whose families have grown and we need more service ware."
S.N., Storm Lake, IA
"I appreciate your services and intend to use them for purchases again soon."
J.B., London, England
"Very useful site"
L.H., Plainfield, NJ
"I've been a customer of yours for a while now and appreciate your carrying such a wide variety of patterns."
J.W., Three Springs, PA
"The replacements I received were just beautiful."
M.R., Austin, TX
"I have toured your facility and it is fabulous! I sold to you in the past and received great customer service and fair pricing. Replacements has solved my problems by filling in what I was lacking as well as allowing me to change what I had, as I changed."
C.B., Panama City, FL
"I am thrilled to find so many beautiful items under one roof."
L.L., Dallas, TX
"Thank God for your company!"
M.F., Charlotte, NC
"Love your site! Easy to navigate! Great selection! Your site was the only site I could find that had the print I was searching for. I was impressed with the lay-out and appreciated the photos of each item. Fast responses and great selection. I'll be a customer for life!"
S.P., Mesa, AZ
"You've always had what I needed when I needed it."
C.G., Tarzana, CA
O.D., New Orleans, LA
"I purchased other pieces in the pattern from you several years ago. All pieces were packaged and delivered with obvious care so that they arrived in perfect condition. They were a Christmas present for my wife as we had lost many of our original place settings in Hurricane Katrina. Needless to say she was stunned."
L.H., Spencerville, MD
"Thanks for being there!"
A.H., Ontario, Canada
"I love your service. One of the things I like best is how quickly the items are delivered and how well packed they are."
K.M., Springfield, VA
"If you can't find it, it doesn't exist. You're the best!!!"
C.H., Fremont, CA
J.D., Atherton, CA
"Long time customer, I am continually impressed by your great service. Over the years you continue to stay on the cutting edge of web service and great marketing."
G.N., Mechanicsville, VA
"Been to your store, awesome place"
M.S., Newnan, GA
J.F., Kevil, KY
"This place is great. I have completed so many sets of china and silver."
M.M., Acton, CA
"You have a great service"
S.S., Tucson, AZ
"Wonderful! What a blessing!"
C.S., Spring Hill, TX
"Wonderful site, great service and selection."
V.N., Tuscaloosa, AL
"I love your company! Thanks for your continued great service!"
M.R., Austin, IN
"Easily found what pieces are currently available today on your website. Very customer friendly."
B.T., Manitoba, Canada
M.J., West Chester, PA
"I first purchased my silverware in 1969. It was a boxed set on sale and I found out later that the pattern (maybe the company) had been discontinued. When I came back from living abroad in 1989, I was missing pieces of the set, especially the salad forks which I think had vanished in a sandbox somewhere. I had no idea how I could find extra pieces that even resembled my pattern until I saw your ad in a magazine. I was overjoyed to see you had pieces of my set, and my stoneware and my Williams-Sonoma glassware. I think you are a fabulous company and your service has always been first class! Thanks for letting me hang on to my traditions, memories and best loved table items."
T.P., Prospect, KY
"Great service! Thanks."
O.M., New Hartford, NY
"What a great service!"
More Pages of Letters From Our Customers!