Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.A., Campbell, CA
"I have been a customer for years and have always received excellent service and value from you. The pieces have arrived exactly as promised - even the ones discounted 25% and 50% because of imperfections were better than I imagined they would be. Thank you again for enabling me to complete my mother's china set that is over 70 years old - I will be passing it along to my great niece so that she can continue our Thanksgiving tradition."
P.P., Hamburg, NJ
"This is a great website to locate china and other collections. I actually have several sets of "old" china from my mom, grandmother, aunt, as well as my husband's mother, some sets are about 80 years old and I look on your website to help me with information about them."
C.H., Albuquerque, NM
"Great website! I've found so many wonderful things in the last few years to complete my various collections. And the Replacements staff is knowledgeable, friendly and very professional. Thank you!"
G.C., Hartsville, SC
"I have used your company for 30 years, and have always been very satisfied with your service and products. Thank you in advance for your help."
B.V., Maryville, TN
"I've purchased from you my sterling flatware and I was very satisfied."
G.C., Palm Coast, FL
"I am so glad to have found you!"
J.T., Wolcott, CT
"I've been using this company for years because of the great service. Thanks!"
B.A., Elizabethtown, NC
"A wonderful place to do business. I have shopped with Replacements Ltd. since the early 1980's and have never been disappointed."
J.N., Milwaukee, WI
"I just love you guys!!! I have an uncommon pattern (Jamberry from Pfaltzgraff) which I think is beautiful and have found pieces from Replacements that I cannot locate even at their factory store. You guys rock!!!"
R.S., Temple, GA
"This china was my wife's that she had collected a piece at a time from when she was a teenager, when we got married 31 years ago (the time before microwaves), it was our china for a few years, then when we got our first microwave most of the china was unusable but still over the years some pieces went missing (broken). About a year ago, my sister was visiting and noticed the china in the cabinet and commented on how pretty she thought it was. My wife asked her if she wanted it since we didn't use it, she was very happy and said she would put it to good use, and we would have taken the china to her on our next trip to Houston. Well my wife got very sick very quickly (cancer) and we had to postpone any trips. My wife passed away this February, I asked my sister if she would still want the china, she said more than before, I happened to go and do a search to see if I could find the name of that china and came across your site and decided to see how much it would cost to replace some of the missing pieces. I wanted to bless my sister with the china by replacing as many of them as possible. You guys had most of the pieces I was looking for. The prices seemed reasonable and the pieces were in great condition. So I thank you for the service you provide."
D.L.H., Nevada, MO
"I have ordered replacements and am pleased with the merchandise."
A.H., Carmel, IN
"I have ordered from you before and was quite happy."
J.C., Kalua Kona, HI
"Since 1994, I have relied upon your service to both purchase and keep up-to-date records and values for family china patterns. Your prompt responses, even to an obscure query far exceeded most standard customer service. I especially appreciate the respectful way I receive just the information I requested without being barraged by advertising. Very rare service indeed. Thank you."
P.B., Union City, CA
"Been your customer for years-keep up the good selections!"
S.R., Houston, TX
"Wonderful company. Found the missing salt and pepper shakers to my deceased mother's crystal. I cried when I opened them. She would have loved it. Thank you to everyone at Replacements Limited. You do a wonderful job. I would highly recommend to anyone looking at your services."
L.L., Quebec, Canada
"You are fantastic. Your employee was patient, took her time to answer all my questions (since I am a French speaking person) and gave me the price of all items I am looking for."
E.S., Gaysville, VT
"So happy to see there is a way to add to my collection and replace beloved old pieces."
J.F., New London, NH
"Always proper, professional, and perfect!!!!"
D.A., Brookhaven, NY
"Glad to find your site!"
S.P., Borger, TX
"Was very excited to find your site and then to find the pattern of my silverware. I would also like to add that you sent my order very quickly & that I will order again. Thank you so much."
E.K., Allentown, PA
"I love you guys!"
C.M., Hamilton, OH
"So very glad that you have this business! Now I won't be so upset if and when I break a piece!"
C.M., Smyma, DE
"I have ordered pieces in the past and appreciate your super service!"
M.Y., Boyle, MS
"Love your looking for me!"
M.S., New York, NY
"I have known about you for so long that I do not remember. Thanks for all your assistance over the years!"
M.N., Adelaide, South Africa
"This sounds like a really great service"
D.B., Baltimore, MD
"I've purchased from you the same items before and was very happy with the process. I look forward to additional purchases. thank you."
S.E., Gates Mills, OH
"What a great service you provide. Thanks!"
W.S., British Columbia, Canada
"The service is exceptional on the occasions I have used Replacements.com. Everything I have ever ordered from you has been received in tiptop condition and really very quickly too. I love dealing with such an efficient and helpful company - thank you once again."
M.N., Glenshaw, PA
"Looking forward to receiving my first purchase. You have an awesome inventory!"
N.W., Brooklyn, CT
"We love your service"
T.E., Chesapeake, VA
"Very good deal and fast service."
D.F., Union City, GA
"You guys are great!"
V.H., Westminster, CA
"I have been very happy with all the orders I have received."
E.O., Williamsport, OH
"Thank you for identifying my pattern for me. This was a wonderful service."
R.W., Eastham, MA
"Have been purchasing from you for over 25 years and have always been pleased. Thanks for your service!"
M.S., Wilmington, DE
"Great site, I have used before to find pieces"
D.S., Browns Valley, MN
"Have used your company before and been very satisfied."
K.B., Thornton, CO
"Love your stuff"
J.M., Columbus, WI
"Your company is the go-to company when looking for replacements. You had crystal replacements for my mother's 1940s era pattern, so I was able to get a complete set without flaws. A large nation-wide retailer recently suggested that I check with you about a current china pattern because a piece was discontinued. I am hopeful that you will have it."
More Pages of Letters From Our Customers!