Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.R., Newton Centre, MA
"Great photos, easy to use site."
A.K., Quebec, Canada
"Wow! My order was taken, processed, shipped and received, all within 4 1/2 days. Truly exceptional service given the shipment had to travel cross border and involve customs. Two thumbs-up to Replacements Ltd. and their excellent staff for a job well done. Thank one and all."
H.S., Puney, Australia
W.K., British Columbia, Canada
"I was very impressed with your customer service person-very helpful and polite."
R.R., Horseheads, NY
"Always had good experiences with Replacements, Ltd. I enjoy the periodic email with the status of the pieces I seek."
H.W., Ontario, Canada
"My order just arrived!!! First, I can't believe that I replaced these pieces after having my china for 42 years yesterday. Second, I can't believe that the pieces arrived so quickly. As a matter of fact, I'm having a dinner party tomorrow and can now use my replacement platter. What a great company. I will definitely tell my friends because we are of the same vintage (63) and have china from many years ago. Thank you so much for supplying my replacement pieces."
T.T., Gardner, NY
"Always a pleasure doing business with you."
J.M., Burleson, TX
"Great service and packing!!!!"
J.T., Nashville, TN
"Great place to shop-done so for years."
S.J., Clovis, NM
"You have a nice site"
S.K., Carpinteria, CA
"You provide an excellent service which I appreciate. Some years ago one of my children wanted a favorite china pattern that we had during very happy years. I was able to find the china at your site and purchased it for him. I have also purchased pieces to complete sets for both friends and family. Thank you for providing such wonderful help."
R.L., Taylor, TX
"I love your store!"
L.D., Wilmington, DE
"I have used your website in the past and was very satisfied with the products."
M.A., Auburn, WA
"I was impressed with the condition of my dishes and stainless. Also appreciate that you found the stainless I requested. Really meant a lot to me. Great site!!!"
M.L., Seattle, WA
"I am just soooo glad you exist, fab prices!!!!!"
M.D., Hygiene, CO
"Love your service!"
R.L., Taylor, TX
"I love your store!"
L.T., French's Forest, Australia
"Great site. I am a keen collector, particularly of teapots, but also always looking to complete 'sets'. Having a resource such as yours could prove to be a Godsend when my sources here in Australia don't have the items for which I am searching."
J.H., Auckland, New Zealand
"What a fantastic service! Lovely friendly communication - clearly, nothing was too much trouble. Beautiful items, perfectly packed and speedily delivered to the other side of the world. I highly recommend this outstanding service - thank you so much!"
J.J., South Jordan, UT
"Compared to the other sites yours was the easiest, made more sense then the others, and offered help with replacement information. What a lucky break."
U.W., Kingsbury, TX
"The service provided by Replacements, Ltd. had meant that I could maintain my favorite set of dishes through the years. I can now add to it and have a more complete set for larger groups. Thanks, Replacements, Ltd for your help."
C.J., Provo, UT
"You are so amazing!! Thanks for doing this service!"
M.B., Christchurch, New Zealand
"From our position halfway round the world and deep in the South Pacific it took just a few minutes to make our order online. From order to acknowledgement, to confirmation of availability, packing and sending we were aware of its progress all the way to delivery. For us it took about 10 days. Replacements is a marvelous service. "
S.M., Runnells, IA
"I love you guys!!"
S.N., Vineland, NJ
"I have been able to have every pattern identified by Replacements! I have been able to complete the missing pieces of the china, crystal and silver patterns that have been handed down to me thru family! Replacements is the only place to go & the only people who can get it done! HOORAY!"
J.R., Mtn. Grove, MO
"You have an amazing website. I haven't been able to find the patterns I've been looking for being sold on any other website."
R.M., Staten Island, NY
"GREAT WEBSITE! Fabulous way to find your hard to find china, flatware, etc. Thank you for your very valuable service!"
L.M., Sun City West, AZ
"Very good company, I appreciate your honest service. Every piece comes carefully packed and shipped right on time."
P.P., New Berlin, WA
"It's great to have you as a service!"
P.M., Boulevard, CA
"Thank you for your Quick Response. Good customer service is a key in a good business and I see that you definitely practice that. I will not hesitate to do business with you in the future."
R.M., Sharon, MA
"Thank you for the GREAT CUSTOMER SERVICE your company provides. We were so thrilled to find your website. We were able to finally finish off our tableware and flatware settings as they have been out of stock at our local Lenox. Your company has saved the day for us."
E.C., Salt Lake City, UT
"I've been a subscriber of Replacements for several years. You were able to complete my 16 piece place setting of my grandmother's china. I have been more than pleased with Replacements. Thank you!!"
E.B., Salem, NH
"Very pleased with your locator service, thank you."
P.H., Wichita Falls, TX
"I love the ease of convenience you offer in helping me collect collections! Your inventory is amazing!"
T.N., New Brighton, PA
"You are the best!"
K.H., Minden, NV
"Your service really is a wonderful thing. So many people have lost pieces to their sets of china and glassware and your company is a great way to locate and purchase replacements."
J.J., El Paso, TX
"You are the best! What Replacements does for the customer is stock/find retired tableware/dinnerware, etc. into which we have invested our love, time and money."
J.T., Bethlehem, PA
"Replacements is fantastic!!!! Ive used you for years. Everything has been great from the ordering to delivery. My only problem I dont have nearly enough storage for all the beautiful pieces you have!"
H.S., Knoxville, TN
"We really like your prices and the pieces that we have bought have been of the highest quality. It has been great dealing with you over the years and we will continue to do so. You have always treated us fairly and quickly. I ordered late one time and you got the pieces to me in time for my wife's birthday. We always enjoy using the sterling at family occasions. I like that you send me updates and emails when there is a special on our patterns."
R.W., Gainesville, FL
"I am so happy to be able to locate pieces of my discontinued stoneware. I have also found my grandmother's silver pattern from the 1920's all but one spoon of which had been lost over the years, and I once again have a complete set.
More Pages of Letters From Our Customers!