Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.R., Malden, MA
"I love the added pieces you have created. I have used your services for years, and I hope to continue."
C.M., Lake Forest, IL
"Love your store! In dealing with people over the phone they are helpful, informative, polite, and eager to help."
K.P., Queensland, Australia
"Very good service. Excellent range."
M.J., Sandston, VA
"Very nicely done site, and so very large too!"
J.L., Poway, CA
"I enjoy your site, wonderful info!"
G.P., British Columbia, Canada
G.U., Salt Lake City, UT
"KEEP UP THE GREAT WORK!!! I have ordered items from Replacements, Ltd. for many years now. Selections are fantastic. The personnel always exceed my expectations in service, knowledge and thoughtfulness. The mail packaging is so unique and always received intact. Thank you for providing such a business and service."
P.G., Nedlands, Australia
"This is to inform you that my Wedgwood casserole was delivered to me at my home address today, Thursday, 11/3/2011. I am extremely impressed with the quality of your service and grateful more than you can imagine to have been able to replace an item that was of very high sentimental value to me. I was not sure that I would be able to replace it. I value your service very highly. I will be extolling the virtues of your firm among my friends and acquaintances. I am over 82 years old and new to computers and the world of on-line shopping. I am enormously impressed!"
W.M., Boston, MA
"Very happy with past orders!"
J.J., Brea, CA
"The replacement items I have ordered from you over the years arrived in excellent condition, and I was able to complete a set that previously had a piece missing. I have also ordered items from you that I gave as gifts, and the recipients were delighted with their items! I will continue to order from you whenever I need a replacement piece or a special gift. Thank you for your invaluable service."
M.T., Boston, MA
"Thank you for making this search so user-friendly."
S.G., Ayer, MA
"I have been looking for a site that has replacements for quite a while, when I came across your site. It was easy to get through, your site has everything in order so easy to find what you are looking for. And to my astonishment, you also have many of the pieces that I was looking for. Thank you for your site, it is beautiful and I really love looking through it."
L.S., Bartlett, TN
"I have toured your facility; it's amazing and worth the trip."
D.S., Harrison Township, MI
"Great site, strives to meet customers needs in a timely manner, and keeps web users up-to-date on all specials and sales, have recommended it to all my friends."
L.A., Pooler, GA
"I just got my order yesterday and I am really impressed with how well everything was wrapped and the beautiful condition of the pieces. The soup bowls are pretty delicate things so I was a bit worried. This is my first order with you and I am sure to become a regular now!"
A.A., Willits, CA
"Love your site"
L.H., Longview, TX
Love, love, love all of your pieces!"
R.B., Berwyn, IL
G.L., San Diego, CA
"You have a well designed, practical, and user-friendly web site. Congrats!"
M.H., North Augusta, SC
"I love this store."
S.M., Kalispell, MT
"I've used you before and not only was I very pleased with the quick delivery but of the excellent packaging/shipping job."
L.M., San Antonio, TX
"I love your business! I have found so many pieces that I needed. Thank you!"
S.S., Pleasant Hill, MO
"Love this site"
J.A., Yelm, WA
"Great site and easy to use."
T.M., Auckland, New Zealand
"It's so nice to have a well laid out site, easy to use with straightforward layout. Well done you guys!"
L.D., Union Mills, NC
"You guys are wonderful! Always so courteous and helpful. Packaging of merchandise is top-notch, and you constantly keep me updated via email about my patterns."
C.M., Thousand Oaks, CA
"Outstanding for years!"
M.E., Winters, TX
"Thank you for searching for these pieces. I would never be able to add to my set without you!"
J.L., Pittsburgh, PA
"You are a great source!"
J.B., Ontario, Canada
D.S., Edina, MN
"The customer service her is wonderful!"
S.W., New Brunswick, Canada
"I have visited your showroom in September 2010 and was blown away by the service and atmosphere!!! Fantastic!"
B.C., Carefree, AZ
"I've used you for years and your prices are great."
D.T., Washougal, WA
T.B., La Plata, MD
"Great company to do business with!"
M.C., Greenville, SC
"I have bought from you before and had a very good experience."
E.R., Katy, TX
"A wonderful way to replace broken items or add to your collection."
B.H., Nokomis, FL
"I really appreciate this site to order what we need now or in the future."
S.M., San Marcos, TX
"My 3 new coffee cups and saucers have arrived. My husband picked them up at the post office this morning. Thank you so very much. We are expecting company for both Thanksgiving and Christmas and we want to be able to use the china that we have had for over 40 years."
T.E., Bloomington, IN
"You have a great shipping department. Very impressive packing - all 53 pieces arrived in good shape!"
More Pages of Letters From Our Customers!