Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.L., San Marcos, CA
"Your webpage is great!"
C.H., State College, PA
"I always enjoy interacting with your order staff and look forward to visiting your business some day."
P.M., Encinitas, CA
"I have enjoyed doing business with you for many years!!!"
D.G., Panorama City, CA
"I have ordered from you many times before and like your service."
C.W., Manitoba, Canada
"Love your company!!!!"
L.N., Alberta, Canada
"I admire your pet-friendly policy."
M.G., Burlington, NC
"Great to see your success!!"
C.G., Long Beach, CA
"A belated note of thanks for the prompt processing of a recent order. I knew that standard ground shipping would be soon enough provided that the order was processed within a day or two and to my delight, my order shipped the next day! The pieces that I needed arrived with plenty of time to spare before the occasion on which I had planned to use my husband's grandmother's china (now with a complete six place settings!). Thank you so much for the excellent customer service."
E.G., Arlington, WA
"So happy to have found this!!"
N.P., Chula Vista, CA
"I certainly love this site. The ability to add and maintain my flatware is a beautiful thing!!!! Thank you!"
H.H., Ontario, Canada
"I am a customer, have purchased from you, and everything was in excellent shape."
C.N., Washougal, WA
"Love your site and service."
D.J., Floral Park, NY
S.S., Raleigh, NC
"I have loved your business for years!! My Waterford Crystal pattern, Comeragh, which we purchased on our Honeymoon in Bermuda August, 1979, cannot be purchased in any retail establishment in the USA, until I found Replacements. I was able through your remarkable concept to find several of my pieces which Waterford themselves ceased making (but as you know, they never discontinue, simply put the pattern aside if you will). Also, you were able to help provide me extra Champagne Flutes for my daughter's Wedding in April as she has loved them so much throughout her life, now she has a set for her new home."
V.H., Saskatchewan, Canada
D.F., Metairie, LA
"I was so thrilled the day I was able to replace 3 bowls that had gotten broken. I could have searched the world over and still not have found what I needed because the pattern was discontinued. You guys are truly lifesavers. Thank you for what you do!"
J.N., Prosper, TX
M.R., Arcadia, CA
V.P., Saltillo, MS
J.K., Washington, UT
J.A., Oldsmar, FL
"You are the best!"
M.F., Aiken, SC
"I like the way you do business. Thank you for your promptness and truth in describing the conditions of pieces."
C.R., Memphis, TN
R.W., Miller Place, NY
"Very pleased with our past experiences with Replacements, Ltd."
G.G., Hamden, CT
"Keep up the great work"
M.D., Seattle, WA
"Appreciate very much the resource availability and extensive stock."
C.B., Tucson, AZ
"I totally love Replacements, Ltd. You are amazing."
E.H., Greensboro, NC
"Thanks for giving Greensboro an image to be proud of in too many ways to list here. Bob has done such a great job with Replacements-growing from an old house off Spring Garden St. to the "campus" on I-85. His business acumen is only surpassed by his human and animal compassion. Anybody who loves critters is tops in my book (and he does well with people, too!) As to the store itself, well I could spend days there just perusing the pretties. I want it all!"
S.P., Ontario, Canada
"Great service. Lots of care and in a timely fashion."
P.L., Ontario, Canada
"I am a retiree, and am having great fun adding to some of my families dish sets, since I discovered your Company. I have also been finishing my own set and am hoping you find the mugs from Denby Memories which will complete mine .This will sound crazy, but I love tracking the orders on FedEx! Thanks for the wonderful service! P.S.-- Your phone staff is so polite. Some of our sales people in Canada should pay attention-- thanks again!"
D.W., Saratoga Springs, NY
"YOU ARE FABULOUS! As an aficionado of anything that has to do with entertaining, I have appreciated Replacements, Ltd. for many years. When my dear mother left me her precious set of dinnerware with chipped cups, the friendly customer reps. were ready and waiting to "replace the irreplaceable" for me. Throughout the years, I have purchased gifts for friends, added to my own silver and crystal sets, sold sets of china to them, and I even had the distinct pleasure of visiting the showroom and meeting the President, who generously agreed to pose with me for a picture! It's true that "dishes" are not the most important part of our lives, but when we derive pleasure just by using them, it is comforting to know that they are actually NOT irreplaceable. Thank you, Replacements!"
K.M., Springfield, PA
L.M., Shirley, NY
"I have ordered pieces from your company and have been very happy!"
K.F., Cary, NC
"Thank you for this service!"
M.B., Villa Hills, KY
L.Z., Concord, NC
"Love looking through your stuff"
P.C., Edina, MN
"We loved visiting your store several years ago and were impressed by your delightful and skilled staff."
J.N., Silver Spring, MD
"Always been satisfied!"
C.J., San Mateo, CA
"This is the best site on the internet for those hard to find pieces that you can't live without!"
S.R., Lynn, MA
"Very easy to navigate your website."
More Pages of Letters From Our Customers!