Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.B., Apo, AE
"Great service! Thanks so much."
H.W., Gautier, MS
"Love your site!"
T.W., Selma, CA
"Have been very pleased with all my previous orders."
K.R., Sunderland, MA
"I loved the place when I visited and purchased 2 of my dinner plates."
C.S., Raleigh, NC
"I love Replacements. Awesome!"
F.A., Ontario, Canada
L.W., Fayetteville, AR
"I have shopped with you 3 times now and am certain to shop with you again. Im glad I found you on the internet. The Dansk BLT dishware was the first dish I purchased when I move away from home. I am replacing them again, its some forty years later now. They are as handsome today as they were when I first bought them. I also replaced lost and broken pieces from the Noritake Colorwave-Graphite collection. Thank you for your website."
C.M., Hubert NC
"Have been doing business with you for years, and am never disappointed with purchases and customer services. Thank you!"
P.R., Cedar Rapids, IA
"Very pleased with purchases over many years."
G.D., Adelaide, South Australia
"We think you're terrific."
J.R., Pontiac, IL
"Wouldnt think of shopping anywhere else! Looking forward to adding to my collection soon."
J.H., Austin, TX
"Your web site is easy to navigate and to use. Thank you."
S.E., Castle Rock, WA
"Replacements is the best resource out there. Thank you."
J.M., Flint, MI
"I love that there is a place like yours that know how to find the 'almost impossible' stuff."
J.T., North Myrtle Beach, SC
"Love your company! Have bought several patterns over the years. Keep up the good work!"
C.E., Littleton, CO
"Love, love, love what you do! Thanks!"
J.L., Ocean Springs, MS
"A great web site for finding almost any pattern and piece!"
K.D., Ashland. OR
"Love your site!"
K.H., Valencia, CA
"I have ordered from you before and loved your service."
J.T., New York, NY
"This is a great accommodation to us, thank you."
J.M., Medford, NY
"I love your company and its respect for fine china, crystal, and silver that can be passed on to future generations!"
L.D., Saint Martinville, LA
"Longtime customer, I love this website."
N.J., Miami, FL
"Bought from you before! Very satisfied!"
N.T., Bristol IN
"Great service! Long time customers in family."
D.W., Yarmouth, ME
"I am already listed with your company and have always received excellent service with conditions of china and silver as described."
L.K., Riverside, CA
"I love the way you organized such a big quantity of pieces its amazing."
R.B., Brisbane, Australia
"Excellent result from previous purchase. Great package and delivery service."
M.E., Aurora, IL
"Every time I have received something from Replacements, it has always been carefully packed. I feel that your company shows great pride in their customer service and makes sure that whatever is sent has been packed with the utmost care. I appreciate your careful wrapping of my items and have always received my orders in perfect condition. Your attention to detail and careful packaging is one of the many reasons that I am a repeat customer!"
S.K., Glen Allen, VA
"I have been registered with your website for several years. When on a trip to North Carolina this past weekend, I wanted to take the opportunity to get some replacements for my china pattern without having to pay for the shipping and handling. Service was excellent. Quick, efficient and your service representatives were very knowledgeable about the stock. A great experience at the retail store. I am convinced if there is a china pattern out there, you have it or you will find it."
J.B., Traverse City, MI
"I have used Replacements.com since 1994 when one plate of my retired good china pattern was broke in a move. I went to the local department store who gave me your name and I have gone there ever since for replacement pieces for my china and silverware pattern. I am thrilled that there is a company like you that is available to us for assistance in getting our broken pieces replaced. Keep up the good work."
I.A., Chicago, IL
"I am thrilled to find your site. In our very busy lives it is refreshing to know that there is a place where we can go to find replacement pieces to our treasured china and crystal. It saves the time of us having to do the research ourselves. You have done it for us. I also did not know the name of my Mikasa crystal stemware, but looking on the images under the Mikasa section on your site, I found it! THANK YOU so much, Replacements, Ltd."
E.S., Santa Barbara, CA
"You're the best place to find or buy things no longer made. You have things which nobody else has, it saves time and effort to find those. You are very courteous and you wrap and ship safely. I enjoy the long term relationship I have with Replacements."
A.D., Carmel, IN
M.T., Lumberton, NC
"Replacements is an experience! I love your museum. Service is excellent."
A.S., Washington, DC
C.C., East Meadow, NY
"My hand painted Empress China was passed to me from my great grandmother to my grandmother to my mother to me. I recall as a child of seven, unpacking it from its wrappings of very yellowed newspapers from the eve of my attic bedroom. As a child, I was on a treasure hunt -- and did after all find a treasure. The mystery then and now, 60-years later, was its Pattern until I found Replacements, Ltd. Recently, my very wonderful neighbor knew of my frustration in searching on the Internet - to no avail. As helpful as she is, she sent me your site. Of course, I sent Replacements, Ltd. photos of just a dinner plate, a small platter, the trademark and a vegetable tureen. I WAS ASTOUNDED that within 2-days you identified all images and provided me the Pattern EMP84 by Empress (Japan) BLUE SCROLL EDGE, FLORAL CREAM. I'm still astounded. Replacements, Ltd. solved my long-life childhood mystery which will now open the door for my quest to sell this exquisite set, which as a teenager, appreciated its value at least sentimentally. I later stored my China, so many pieces from a gravy boat to a butter dish, into padded china cases where it has remained for at least 60-years (my lifetime). It's beautiful. It's in mint condition except for, I think, 4-broken coffee cups. I suppose the China is close to 200-years old. I do now know through Replacements, Ltd. it is considered Antique. That alone is a great stride since my own research - that too, to no avail. There is absolutely no doubt that if I had not contacted Replacements, Ltd. I would know the Pattern - none. I am thrilled with that knowledge and also the name of the pattern itself. So fitting for its design too. Knowing, brings me back to my ancestry and my own memories of a child mesmerized by my find in inside an attic eve. A magical mystery journey solved. Thank you. REPLACEMENTS, LTD. is an amazing service! An absolute amazing service! I am thrilled to have found your site!"
T.L., Bakersfield, CA
"I love to "wander through the aisles" of your website. So much to see."
M.S., Canoga Park, CA
"I think your site is great and easy to use, thank you."
B.C., British Columbia, Canada
"Have enjoyed great service from you in the past."
R.D., Booneville, AR
"The new website layout is great! It gives a very professional look and makes items much easier to locate. I have purchased several items from Replacements, Ltd. and I have been pleased with every item and the service I received."
More Pages of Letters From Our Customers!