Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.P., Austin, TX
"Replacements.com has demonstrated reliability, consistency and responsiveness. The holdings of Replacements.com are so vast that, after scrolling pages and pages of patterns looking for one in particular, I gave up. I constructed an online order of some other items, then decided to place the order by phone. I got quick, courteous service that improved my order and made for a truly excellent experience when the service rep explained that I could get identification of a pattern by submitting a picture via email to research@replacements. The information I sought reached me quickly, enabling me to proceed with another search which it was still on my mind. It's been a pleasure to shop with Replacements and I'm grateful for the service they provide."
C.T., Brentwood, CA
"I love your business. Keep up the good work."
B.M., Ontario, Canada
"I was truly amazed at the quantity of stock and the variety of replacement Items available at your establishment. It was a few years back when I last visited your business in North Carolina. I was with my daughter who happened to be looking for a particular replacement piece. Sure enough, there it was in stock and, at a very reasonable price. My daughter had looked everywhere to no avail to try and find this one piece that completed her collection. We drove from Raleigh to Greensboro and were not disappointed. Thank you Replacements, Ltd."
A.G., Beaver Dam, KY
"What an amazing business you run... helping folks preserve tradition (and memories). Thank you!"
C.D., Ruskin, FL
"What a fantastic service."
C.J., Edmond, OK
"Love this website!!"
R.B., Ronan, MT
"Love your service!"
H.P., Ontario, Canada
"I have ordered replacements pieces in the past. Very happy with the service and delivery. Will definitely order again as required."
T.T., Washington Crossing, PA
"We were looking for several pieces to build out our existing Mikasa Confluence collection. Your site was the only one that provided clear information about availability, good pricing, and reasonable delivery. The pieces arrived in the condition stated (excellent), and in a timely manner. We are going to use you again! Thank you."
R.B., Santa Rosa, CA
"I certainly appreciate your excellent service, and I can rely completely on your china description, whether it is new or slightly damaged. The difference in price honestly reflects the condition of the piece."
B.R., Waterville, VT
"I love your service and your selection. I've been able to add more pieces to my silverware set that we received as a wedding present in 1971. In addition I've added to my favorite "blues and whites" collection of china. Whatever I order from Replacements arrives at my door in perfect condition and very soon!"
S.V., York, England
"Very easy site to negotiate."
J.P., Edina, MN
"I have ordered replacement pieces from you in the past and have been thoroughly satisfied with your service, from ordering, to the excellent packaging and rapid response. Thank you!"
P.H., Saint Louis, MO
"We've ordered from you twice and are very pleased with the quality of our items and the exceptional customer service."
M.W.N., Poynette, WI
"You care in packaging fragile items is exemplary."
L.G., Madison, AL
"You all are awesome!"
M.T., Daphne, AL
"Have been a customer for many years. Outstanding company!"
P.C., Keller, WA
"Thank you for creating this site! I love it!"
B.Z., Brooklyn, NY
"What a great service! Hopefully you can help me fill out my set! Thank you!"
C.D., Fairhaven, MA
"Great site and service."
D.R., San Bruno, CA
"Excellent products and wide variety."
K.B., Braintree, MA
We have used your service before with very satisfactory results.
E.S., Richmond, VA
I love your store. I have purchased many replacement pieces and new items and have been very pleased with the quality of the merchandise and customer service. Your staff was supportive in helping me find pieces with only slight imperfections. Consequently, I was able to purchase more pieces than I had anticipated my budget would allow. My purchase arrived at my door step the next business day. I was amazed with the care that you took with packaging. My entire experience with Replacements, Ltd. Was top notch!
D.B., Palm Coast, FL
Thank you for being so efficient. Its a pleasure doing business with you.
J.M., Moss, Norway
"Thrilled about your business!"
P.W., Durham ,NC
"I have been very happy with all orders."
G.R., Meridian, ID
I am so grateful for your service.
D.B., Sudbury, OH
"I have purchased china pieces from you for many years, always happy with the service and products!"
J.L., Kansas City, MO
I love knowing your company is in business. I will continue to sing your praise!
S.W., Baldwin, MD
Great service. Love you guys!
A.M., Salisbury, NC
"My compliments to Replacements for enabling me to build a complete set of Churchill Briar Rose Dinnerware, (The Chartwell Collection), starting with a single place setting left to me by a relative. Replacements, Ltd located the rest including a tea pot, coffee pot and ALL extras. I do mean ALL. Nothing is missing! Thanks, Replacements, Ltd, for your assistance."
S.K., Marlboro, NJ
"I have purchased china, crystal and stainless flatware through Replacements Ltd., and have always had great service and the items come exactly like I expect them to. Thank you!"
CC., El Centro, CA
"Excellent service for years."
J.H., Hanahan, SC
"The service at Replacements has always been impeccable-all items that I have ordered have arrived quickly and in perfect condition. During the early years of our marriage, my husband and I were not able to afford adding pieces to our English bone china pattern. By the time we were financially able, the pattern had been discontinued, but I have been able to add pieces through Replacements.
H.K., Adelaide, South Australia
"You have been very helpful over the years, thanks."
K.W., Raleigh, NC
I love your store and your business and your wonderful customer service! Keep up the good work.
D.H., Baton Rouge, LA
"Love the service Satisfied with all previous purchases."
M.B., Bonners Ferry, ID
"From our wedding china from 36-years-ago (which gets used about once a year but has great sentimental value) to a much newer set of kitchen dishes we discovered in a small resort shop in the Blue Ridge Mountains (they fit perfectly with our log home but were discontinued shortly after we bought the set) we have relied on Replacements to add to our sets and replace broken pieces. For almost four decades, we've had nothing but excellent service from Replacements, so good in fact, we've refereed dozens of family, friends and coworkers."
C.E., New Braunfels, TX
"Thank you for the quick response and the lovely website. I enjoyed researching the plates I found here and want to find matching pieces for them. I thought the pattern was so nice and didn't know where to start. You have been very helpful."
J.H., San Antonio, TX
"I have used your services before and you're great for getting what is needed."
More Pages of Letters From Our Customers!